Absolutely brilliant customer service from Neil at Poole Lighting! He responded almost immediately to my initial email, knew exactly what I needed to fix the problem and the required parts were dispa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Prior to ordering had a query on sizes of a glass lamp shade. Email sent and response was both timely (almost by return!) and helpful. Ordering process / website was very easy to navigate. Postage... See more
Company replied
I'd been looking at these particular light fittings for a while, but at over £100 each and needing two, they were way too expensive. Then I found them on the Poole Lighting Factory Shop for £45 each... See more
Company replied
This light is exactly what I needed. Although they retail through B&Q, you can order direct from the manufacturer and it's cheaper! Presumably because the retailer doesn't need to add on their bit o... See more
Company replied
Company details
- #11 of 97 best companies in Lighting Shop
- #3 of 17 best companies in Light bulb supplier
- #2 of 24 best companies in Lighting wholesaler
Written by the company
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Written by the company
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Contact info
9 Cabot Lane , BH177BY, Poole, United Kingdom
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4.9
Excellent
586 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Poole Lighting Factory Shop
Thank you for your feedback! We’re delighted you found ordering easy and delivery fast. We look forward to welcoming you back to Poole Lighting Factory Shop soon!
Excellent service
Timely delivery with no damage,at a time of year when everything is manic. We ordered replacement glass light covers
19 December 2025
Reply from Poole Lighting Factory Shop
Thank you for your review! We’re glad to hear your replacement glass light covers arrived safely and on time, especially during such a busy season. We really appreciate your support and look forward to serving you again at Poole Lighting Factory Shop.
Fantastic next day delivery and much…
Fantastic next day delivery and much cheaper then price elsewhere. Ordered Friday PM, arrived the other side of the country in a rural area on Saturday Morning just 4 days before Christmas. So yes you pay for delivery but undelvedly efficient.
19 December 2025
Reply from Poole Lighting Factory Shop
Thank you for your wonderful feedback! We’re thrilled to hear your order arrived so quickly, especially during the busy pre-Christmas period. It’s great to know you found our prices competitive and delivery efficient. We really appreciate your support and hope to serve you again soon at Poole Lighting Factory Shop.
Great prices and fast delivery.
11 December 2025
Reply from Poole Lighting Factory Shop
Thank you for your review! We’re glad you were happy with our prices and fast delivery. We really appreciate your support and look forward to welcoming you back to Poole Lighting Factory Shop again soon.
Poole lighting have been brilliant…
Poole lighting have been brilliant really quick deliver and when there was an issue with one of the lights they resolved situation straight away and had replacement next day
10 December 2025
Reply from Poole Lighting Factory Shop
Thank you for your great feedback! We’re delighted to hear you had such a positive experience with Poole Lighting Factory Shop. It’s especially good to know our team was able to resolve the issue quickly and get a replacement out to you the very next day. We really appreciate your support and hope to serve you again soon.
New LEDs for my media wall.
I ordered some small led decking lights, I actually only needed the led driver unit as the original had ceased function not long after I installed. I didn't want to just go out and replace the whole lot as the LEDs are actually in a display built into my media wall which is now plastered in and are still working fine. It was quite tricky to find the same lights as Sc###fix no longer stocked the ones I needed. That's when I found these on Poole lighting and at a bang on price, delivery was swift and the driver is the exact one I need. Thanks 👍.
14 December 2025
Reply from Poole Lighting Factory Shop
Thank you for such a detailed and thoughtful review! We’re really pleased you were able to find the exact LED driver you needed without having to replace the whole installation — especially with it being built into your media wall. It’s great to hear the price was right and delivery was quick. Thanks again for choosing Poole Lighting Factory Shop, and we’re glad we could help 👍
Has taken me ages to find a suitable…
Has taken me ages to find a suitable shade that blends in with my decor I am very pleased and would definitely use Poole Factory Lighting again.
4 December 2025
Reply from Poole Lighting Factory Shop
Thank you for taking the time to leave such a lovely review! We’re delighted to hear you found the perfect shade to complement your decor. It’s great to know your patience paid off, and we really appreciate your recommendation. We look forward to welcoming you back to Poole Lighting Factory Shop again in the future!
Great product and service
Exactly what I wanted at a much better price. Really easy to navigate the site, order and delivery was exactly as expected
11 December 2025
Reply from Poole Lighting Factory Shop
Thank you so much for your kind review! We’re really pleased to hear that the product met your expectations and that you found our pricing, website, and delivery experience easy and reliable. Your feedback means a lot to us, and we hope to see you again soon!
Reply from Poole Lighting Factory Shop
Thank you for your feedback! We’re glad to hear your order arrived quickly and in good condition. We really appreciate your support and hope to serve you again soon 😊
Reply from Poole Lighting Factory Shop
Thank you for the great review! We’re delighted to hear you’re happy with the lamp, the price, and the fast delivery. We really appreciate your support and hope you enjoy it for a long time to come! 😊
Stunning. Perfect. And a bargain!?!?!?
I ordered 3 discounted factory seconds from this shop - for the price, I didn't expect much.
I had looked and looked (and looked and looked) for pendant lights for far too long, and everything I saw was somewhere between yawn and blah. And then I came across Poole Lighting Factory Shop, and I was spoiled for choice. Still, I thought, for the price, I just need them to look OK from far away.
Instead I got 3 absolutely incredible lights. Just stunning. Hugely high quality, genuine assets to my home.
17 October 2025
Unprompted review
Reply from Poole Lighting Factory Shop
Wow, thank you so much for such a wonderful review! We’re absolutely delighted to hear how happy you are with your lights. It’s great to know that even our factory seconds exceeded expectations and have become real features in your home. Your kind words truly mean a lot to us, thank you for choosing Poole Lighting Factory Shop, and enjoy your stunning new lights! ✨
Really happy with 2 glass ceiling…
Really happy with 2 glass ceiling lights I purchased . Great value , well packed and arrived on time ! Look brilliant up
7 November 2025
Reply from Poole Lighting Factory Shop
Thank you for your lovely feedback! We’re so pleased to hear you’re happy with your glass ceiling lights and that they arrived well packed and on time. It’s great to know they look brilliant up. Thank you for choosing us and for taking the time to leave a review! 😊
Great service and price
Straight forward ordering process. Lights arrived on time and well packaged, avoiding the risk of any damage in transit. Very pleased with them now that they are installed.
27 November 2025
Reply from Poole Lighting Factory Shop
Thank you for your kind review! We’re thrilled to hear that the ordering process was smooth and that your lights arrived safely and on time. It’s wonderful to know you’re pleased with them now they’re installed, we really appreciate your support!
Great value and very fast order in time…
Great value and very fast order in time when out of stock.
2 December 2025
Reply from Poole Lighting Factory Shop
Thank you for your review :)
Reply from Poole Lighting Factory Shop
thank you for your review.
Excellent!
Incredibly knowledgeable and helpful. Having been told by other retailers that the items required were no longer available and supplied incorrect pieces twice, Poole Lighting immediately identified the correct ones which arrived within 24 hours of ordering. Very happy. Thank you.
4 December 2025
Unprompted review
Reply from Poole Lighting Factory Shop
Thank you for your kind review. Most appreciated
First time in using Poole lighting and…
First time in using Poole lighting and so impressed! Great service and great value product received and put up! Thanks!
30 November 2025
Reply from Poole Lighting Factory Shop
Thank you for your Review.
Found items through web search easily, poor delivery
Found items through web search easily, easy to order and quick dispatch but courier company chosen let the company down with poor updates, misleading missed delivery (can’t get access to property stated, when I was in all the 2nd time they said it was out for delivery) and box was distorted upon arrival, luckily delicate items were packed well.
21 November 2025
Reply from Poole Lighting Factory Shop
Hi,
Thank you so much for taking the time to leave your review — and for your understanding regarding the delivery experience.
We’re pleased to hear the ordering process and dispatch were smooth, and that your items arrived safely thanks to the packaging. However, we’re really sorry the courier updates and handling fell short — especially during a time when you were available to receive the delivery.
We are already working closely with our delivery partners to improve tracking accuracy and handling during peak season, so feedback like yours is incredibly valuable in helping us push for those improvements.
If there’s anything more we can help with, please don’t hesitate to reach out — we’re always happy to assist.
Reply from Poole Lighting Factory Shop
many thanks for your Review
Reply from Poole Lighting Factory Shop
Many thanks for your review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.