Absolutely brilliant customer service from Neil at Poole Lighting! He responded almost immediately to my initial email, knew exactly what I needed to fix the problem and the required parts were dispa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Prior to ordering had a query on sizes of a glass lamp shade. Email sent and response was both timely (almost by return!) and helpful. Ordering process / website was very easy to navigate. Postage... See more
Company replied
I'd been looking at these particular light fittings for a while, but at over £100 each and needing two, they were way too expensive. Then I found them on the Poole Lighting Factory Shop for £45 each... See more
Company replied
This light is exactly what I needed. Although they retail through B&Q, you can order direct from the manufacturer and it's cheaper! Presumably because the retailer doesn't need to add on their bit o... See more
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Company details
- #11 of 97 best companies in Lighting Shop
- #3 of 17 best companies in Light bulb supplier
- #2 of 24 best companies in Lighting wholesaler
Written by the company
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Written by the company
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Contact info
9 Cabot Lane , BH177BY, Poole, United Kingdom
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4.9
Excellent
587 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Poole Lighting Factory Shop
Thank you for your review
quick delivery really well wrapped
quick delivery really well wrapped! everything was perf
2 November 2025
Reply from Poole Lighting Factory Shop
Thank you for your review
Reply from Poole Lighting Factory Shop
Thank you for your review
I was trying to match an out of stock…
I was trying to match an out of stock John Lewis light, and by online photo, this was the closest looking match I could find. I took a punt, as there was only one left in stock. When my light arrived, I was delighted and surprised to find it actually was the branded John Lewis light I had wanted, despite this not being mentioned in the product description. I got it much cheaper from Poole Lighting than from John Lewis, and it was in perfect condition. One very happy customer here. Thank you so much. Fast delivery too, and product well packed.
1 November 2025
Reply from Poole Lighting Factory Shop
Hi Maria
Very happy to hear you are happy with your purchase and thank you for your kind review
Arrived fast and was exactly what I…
Arrived fast and was exactly what I ordered in very good condition
31 October 2025
Reply from Poole Lighting Factory Shop
Thank you for your review
Earlier Revew
I recently submitted a review regarding the lack of response to an email I submitted,
Following my Trustpilot review Poole Lighting contacted me.
Turns out my website contact message didn't land in their In Box as i hadn't confirmed I wasn't a robot. I agree with this as I didn't receive my copy either. Poole have since agreed with my comments regarding providing more information such as dimensions on certain shades and I have the good quality products I needed so thank you to Ricky Nash at Poole Lighting for resolving this minor issue so promptly
5 November 2025
Unprompted review
Reply from Poole Lighting Factory Shop
Hi Nick Many thanks for your kind review. Most appreciated
Great service
First time using Poole Lighting will deffo be back service is first class
Product was quality and reasonably priced
Many thanks.
29 October 2025
Reply from Poole Lighting Factory Shop
Hi Ian Thank you for your review
Excellent Customer Service along with…
Excellent Customer Service along with quality goods at discount prices. Will use again.
27 October 2025
Reply from Poole Lighting Factory Shop
Thank you for your review.
Excellent service
Excellent service! Communication was clear and responsive, shipping was impressively fast, and the packaging showed real care and attention.
18 October 2025
Reply from Poole Lighting Factory Shop
Hi Thank you very much for your review
Excellent service and great price 👍🏼
24 October 2025
Reply from Poole Lighting Factory Shop
Thank you for your review
Please make it clearer when ordering.
Arrived safely and quickly. But I was unhappy having to pay for next day delivery when I didn't ask for it or needed it and wad ps told that I couldnt change it.
23 October 2025
Reply from Poole Lighting Factory Shop
HI Norma thank you for your review, Sorry to hear you was not happy to pay for next day shipping, Unfortunately at the moment the 2nd class and later shipping does not work out any cheaper which is why we only offer the next day. As we are sending larger boxes and having daily collection this is as cheap as we can get it, We are looking in to other shippers for different size parcels etc.
Hi Norma
The £4.50 post on our website is for Bulbs and Spare parts which is advertise. However as you have purchased a light it wont fit in the DHL Bags that we cheaper,
Great service
Great service
Great correspondence leading to items being delivered as promised
23 October 2025
Reply from Poole Lighting Factory Shop
Thank you for your review
Wall Light Seconds
Just received my pair of wall lights, bought as “seconds”. They are absolutely perfect and better than expected, we literally got the two including postage for the price of one. Delivery was virtually next day. A big thank you for communications from the Company for a first class service and experience.
28 October 2025
Unprompted review
Reply from Poole Lighting Factory Shop
Thank you for your review
Perfect Arrived really quickly and as…
Perfect Arrived really quickly and as described would certainly use again
18 October 2025
Reply from Poole Lighting Factory Shop
Thank you so much for your lovely feedback! We're delighted to hear your order arrived quickly and matched your expectations. We really appreciate your support and look forward to serving you again soon!
Reply from Poole Lighting Factory Shop
Thank you so much for your kind words! We're thrilled to hear you’re happy with your lampshades and that delivery was quick. We look forward to your next order — thanks again for choosing us!
Everything about the experience staff…
Everything about the experience staff very friendly helpful and polite on the phone item was delivered earlier than expected the light was bought to match the light I already have but was less than half the price
9 October 2025
Reply from Poole Lighting Factory Shop
Thank you so much for taking the time to share your experience! We're delighted to hear our team was friendly and helpful, and that your light arrived earlier than expected. It’s great to know it matched perfectly — and even better that you found it at such a good price! We really appreciate your support and hope to serve you again soon.
Great prices and quick delivery
Great prices and quick delivery. Same light I could get from John Lewis but at less than half the price.
16 October 2025
Reply from Poole Lighting Factory Shop
Thank you for your wonderful feedback! We're thrilled you found our prices great and delivery quick. It’s fantastic to hear you got the same quality as elsewhere for much less — we really appreciate your support and look forward to serving you again!
Excellent product and delivery
15 October 2025
Reply from Poole Lighting Factory Shop
Thank you for your review!
The staff were very helpful
The staff were very helpful. Put order in over weekend, realised after I’d placed and paid for it, that il left something off. Rang on Monday morning, added the extra item and it was all delivered as one parcel.
Thanks Poole Lighting.
12 October 2025
Reply from Poole Lighting Factory Shop
Mr Freemantle thank you for your kind review it is most appreciated
Reply from Poole Lighting Factory Shop
Thank you for your review
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