Popai Reviews 

This is a sham of a company. No one responds to the customer service email. Impossible to cancel. Run!!!!

I tried for less than 1 hour and i found that the solution was very poor. The design of the slides generated were bad and not aligned with my request. The solution generated one slide and then the others were very similar in design and only changes in terms of colours. After i noticed that it was not good, i tried to end my trial and i found that this page worked like a scam website, there is not a direct way to end your trial. Then, i reached customer service who only answered after 10 days, of course, they also charged me for an annual subscription even if i do not use and i requested that i did not want it. if someone wants a very unuseful tool, i am happy to share the user so you can use it for free for 1 year. Be careful, i have canceled my credit card because i was told by my bank that it was a scam website.

Customer Service team basically said "there's nothing we can do" when I told them I was falsely charged $100 from their site (I never used it after trying the trial run). Then, they ignored me. I would give this negative stars, if possible. Product wasn't very good either.

If I can give it negative stars I would. They kept withdrawing from my account although I cancelled the subscription two months ago. It is a fraudulent application

I’m very disappointed with my experience on PopAi (popai.pro). I started a free trial that is supposed to end on November 2, 2025, but there is no option to cancel or unsubscribe anywhere on the website. I have sent more than 8 emails to their support team , but there has been no response at all. This feels completely unethical and misleading. A genuine company should always allow customers to manage or cancel subscriptions easily. I’m posting this review to warn others before they get charged unfairly or stuck with hidden billing. Please fix your cancellation process and respect customer rights.

Also concerned I have been scammed. No response from the customer service email. Have reported to credit card provider as a fraud.

It's a scam
Don't sign up

There is no customer service. I can't cancel if I want to. And my only recourse is to file a claim through my CC company. I've attempted to contact them several times. They upgraded me beyond what I wanted and billed me as soon as they got my card number.

Pro version give you very few features. So disapointed after paying $90. Better to move to Gamma

I think this is a scam. No way of contacting anyone. Email address doesn't exist. There are no tutorials or response from chat. You can't cancel or adjust payment details.

Overall I want to say that the service really isn't bad and initially customer service was pretty responsive. However after a year I decided I didn't want to renew because it was too expensive and I didn't use everything. I finally figured out how to cancel but they're trying to charge me for this year regardless and then say my subscription will cancel in the following year and I don't want that. I've reached out on every platform they have and they will not respond and I've already canceled through stripe but they continue to try to charge me multiple times a day. At this point I'm considering filing credit fraud charges.

POPAI seems to be another one of those companies whose business model is to get a hold of your CC and then start charges while simultaneously ignoring attempts to cancel account during trial period. POPAI Customer Service does NOT respond to emails but POPAI billing department will keep attempting to charge your card.

A good reason to use reloadable CC for online transactions and not go through the hassle of trying to get refunds (as some other reviewers here are experiencing).

Oct 12, 2025. Got another email saying "dear valued customer, make sure you cancel ... blah blah ... otherwise we may charge you.

THIS COMPANY IS WORSE THAN A VIRUS! CAN'T SHAKE THEM OFF! DO NOT GO NEAR THEM OTHERWISE YOU WILL BE CHARGED AND IT WILL TAKE AN ACT OF CONGRESS TO GET THEM TO STOP.

Absolutely useless
Product makes more work that helps
Cancelling account very difficult
I am waiting for a refund as just been charged for a second month

I have been completely scammed and they stole almost 100$ from me.

They promised a 7 day free trial. When I cancelled the pricing on my phone, I still received a notification on my email that free trial is ending soon.

When I showed them my screenshot from phone the day before expiration they completely ignored it, ripped me off and wouldn’t refund. Afterwards they’ve completely ignoring my emails. Is it possible to sue?

Absolute scam. Also, the product is not even good. Powerpoints that are generated are trash.

This is the most user un-friendly, useless website and app I have ever used, even with the pro paid version. Free Chatgpt version is much more useful and can get more done then this utter rubbish. They steal ur money for no reason, don't deliver half of the things they claim they do. And when u pay basic subscription for things expecting to receive the service promised, they ask u to upgrade. Why pay for things I get for free on chatgpt?

Price gauging, lack of privacy standards and transparency. Non trustworth business practices. Do not waste your money and encourage poor consumer manipulation tactics.

They do not give you the ability to cancel. Despite multiple prior attempts to unsubscribe and their assurance that an unsubscribe button is available, I have found no such option in my account settings or email correspondence. This lack of transparency and failure to honor a cancellation request is unacceptable and may violate consumer protection laws.

Terrible experience – keeps charging after cancellation

I cancelled my subscription a long time ago and they keep trying to charge my card every month. I’ve contacted support and still no solution. This feels like a scam.

Be careful – once they have your card, they won’t let go. I had to block them through my bank to stop the unauthorized charges.

Avoid this service at all costs.

I cancelled my subscription a long time ago and they keep trying to charge my card every month. I’ve contacted support and still no solution. This feels like a scam.

Be careful – once they have your card, they won’t let go. I had to block them through my bank to stop the unauthorized charges.

Avoid this service at all costs.

The tool (at least Pro version) does not support customizable powerpoint themes. They seem to have only one theme which they keep on using (I tried free version and pro version and generated 3 presentations. All were generated with the same theme). If I cannot customize the presentation the way I want, what is the use of this tool. As it happens, the company did not declare this before accepting money from me. I have asked for refund if the tool cannot support customizations, let us see.

SCAM, plain and simple