Dire customer service for landlords. Their utter failure to get reliable tenants, failure to chase rent owning (rent has not been paid on time for five months) and inability to respond to calls or ema... See more
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Natalie Banton was responsive and helpful in arranging the return of my deposit and I commend her. Robin Powell
Company replied
Thanks again guys great experience with buying
Great estate agents - very helpful in my house hunt
Company replied
Company details
About Portico Property - Dulwich
Written by the company
We’re Portico, an award-winning estate and letting agent with over 19 branches across London and Essex.
GET AN INSTANT VALUATION
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long-lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Portico customers can get everything they need under one roof.
Written by the company
Property experts
We're approachable. We're insightful. We're in it for the long-term.
With a knowledge-driven approach, we deliver advice in a friendly and consultative way. We are committed and supportive, with high levels of communication thanks to our first-class internal training.
And most importantly, we’re focused on delivering an outcome that is in the long-term best interests of our clients.
Contact info
94 Lordship Lane, SE22 8HF, London, United Kingdom
- 020 8299 1722
Expert knowledge and guidance.
2.6
Poor
7 reviews
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dire customer service for landlords
Dire customer service for landlords. Their utter failure to get reliable tenants, failure to chase rent owning (rent has not been paid on time for five months) and inability to respond to calls or emails is remarkable. You can ring and email and get no response whatsoever. Latest joke is an insistence on filing statutory documents when it suits their income projections while ignoring the property owners requests. Do not touch this company if you wish to maintain any semblance of sanity.
11 November 2025
Unprompted review
Reply from Portico Property - Dulwich
Dear Laura Hodgson
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks
Customer Care Team
Great experience
5 January 2024
Unprompted review
Very helpful
6 October 2023
Unprompted review
Thanks again guys great experience with…
Thanks again guys great experience with buying
1 June 2023
Unprompted review
Great estate agents
Great estate agents - very helpful in my house hunt
2 September 2022
Unprompted review
Reply from Portico Property - Dulwich
Good morning,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
If I could give 0 stars I would
If I could give 0 stars I would. Not a single thing went smoothly before during or after our tenancy. We moved out over a month ago and have neither been checked out nor provided with contact details for those responsible. Just 'we'll chase that for you' we are now seeking intermediaries to represent us in this issue. Absolutely dreadful
26 July 2022
Unprompted review
Reply from Portico Property - Dulwich
Dear Cat Cattermole,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
Natalie Banton was responsive and…
Natalie Banton was responsive and helpful in arranging the return of my deposit and I commend her. Robin Powell
4 February 2022
Unprompted review
Reply from Portico Property - Dulwich
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Many thanks, Customer Care Team
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