While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We are a mobile wifi rental company based in London. A young vibrant start up making sure that our customers are always satisfied. The smallest details on our service make the biggest difference.
United Kingdom
2.6
4 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased my headshots and could not generate the photos. I followed all instructions and uploaded my photos and got error messages. Then finally it accepted only one of my photos and it looked NOTHING like me!
I purchased 2 humidifiers from these people. Paid $69. Neither one worked!!! I've sent 2 emails to them. I've simply been ignored!! Nothing!!! DO NOT DO BUSINESS WITH THIS COMPANY!!!
I made arrangements to rent a device while travelling in Europe for 4 weeks. Prior to making payment I was in email contact with the company who responded very promptly to all my questions. I was impressed. They assured me the device would be delivered to my home in New Zealand prior to departure. At this stage I made payment by credit card ($NZ 383 after discount).
A week before my departure i made contact as I had received nothing. I was assured that it was to be dispatched the next day and would arrive in time. I asked that rather than send to NZ as the arrival date was after I left please send to a hotel address in USA where I was going on my way to Europe. Yes that would be done.
To cut a long story short...
Nothing arrived in New Zealand, nothing arrived in USA and all emails went unanswered. I had been ripped off!
I have an email trail to support this transaction. They suck you in and then rip you off.
I rented the Portifi machine for 14days to Europe and the connections is fast and easy to use. However, the machine suddenly lost connection from the 11th day in Iceland. I have contact the supporting team to check but they said no problem can be identified. Thus, I lost the wifi connection for the remaining days (3days in total). I tried to contact the supporting team again and ask for refund for those 3days unused but they lost their contact also.... While the rental ended and I tried to contact them about the retuning issue...again...they lost contact and no any reply....
I can just comment that the machine is very convenient and can use it in different countries. However, the supporting services is the early stage is quite good with timely feedback but not included while some issues happened and ask for help, is helpless or even invisible.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
