Portland Leather Goods Reviews 

559
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 150 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the stunning variety of gorgeous colors and the visually appealing aesthetic of the leather bags they purchase. Many buyers note that the items offer good value and feature thick, durable material that holds up over time. However, some reviewers were not happy with the frustrating customer service interactions and significantly delayed shipping schedules. Shoppers also mentioned that the return policies feel overly restrictive, citing expensive fees and complex exchange procedures. Furthermore, several people encountered unexpected problems with sizing discrepancies, stiff leather textures, or missing items in their deliveries.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with opinions being sharply divided. Many consumers... See more

Customer service

Users describe negative interactions with customer service, often citing long delays and automated responses.... See more

Quality

Reviewers mention ambiguous feedback about quality, as experiences vary significantly among consumers. On one... See more

Order

Customers had ambiguous experiences with order processing and post-purchase support. Reviewers frequently... See more

Return policy

People report negative experiences with return policy, highlighting frustration over expensive return... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I absolutely love my two purses, and the customer service staff were incredibly nice and helpful. However, as someone who shops online frequently, their return/exchange policies stand out in a bad way... See more

Rated 3 out of 5 stars

I bought a large Naomi bag which is a lovely color and leather is soft. But I feel it is false advertising to call it a large when it's really a medium. Plus it was advertised that I would receive a s... See more

Company replied

Rated 3 out of 5 stars

Received my first two bags from Portland Leather today. Beautiful thick leather. They smell nice, feel durable, and I love the colors. I got the "medium" Almost Perfect Leather Tote Bag with Zip... See more

Company replied

Rated 3 out of 5 stars

I was very impressed with the ads, but I have to say I’m disappointed in the purse I ordered. The style is nice, but the leather is underwhelming to say the least. I ordered the pebble grain which cla... See more


Company details

  1. Leather Goods Shop
  2. Bag shop
  3. Bags and luggage shop
  4. E-commerce service
  5. Fashion accessories shop
  6. Handbags Shop

Written by the company

Portland Leather Goods was founded in 2015 when Curtis Matsko began crafting leather goods in his Portland garage with a simple goal: create beautifully simple, high-quality leather bags at a price people could actually afford. What started as a one-man project has grown into a global community of leather lovers, artisans, and repeat customers who believe great design should be accessible. We specialize in simply designed leather bags and accessories, including crossbody bags, tote bags, backpacks, wallets, journals, and everyday carry essentials. Our focus is on clean lines, functional design, and real leather that looks, feels, and smells like leather should. We source our hides from the beef industry, giving materials that would otherwise go to waste a second life. Our leather is tanned in award-winning facilities that prioritize environmentally responsible practices. Because our bags are made from real leather that is not synthetically coated or painted over, natural markings such as spots, grain variation, and occasional scars are part of what makes each piece unique. We own and operate our artisan workshop, The Studio, in León, Mexico, located near two of the most respected tanneries in North America. This close partnership allows us to maintain high standards, reduce environmental impact, and build long-term relationships with the people who make our products. Today, Portland Leather Goods continues to grow through word of mouth and a loyal customer base who appreciate simple design, durable materials, and accessible pricing. Our business is built around people, from our artisans to our customer support team to the community that proudly shares their bags every day.


Contact info

2.8

Average

TrustScore 3 out of 5

559 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 month

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2.8

All reviews

(559)

142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I bought a mini-crossbody bag

I bought a mini-crossbody bag. I loved it BUT the chemical smell was so bad I count stand being near the bag! I called the company and asked if this was normal, the woman said absolutely not, this smell is rare. So they said to send it back and get would send me another bag. Got the other bag yesterday and horrible smell again, I barely had to open the box, and I could smell the chemical, not leather smell, actual chemical smell.Unfortumately I have to send it back again.

15 May 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality

Poor quality, poor craftsmanship. No replies to emails and no phone number to contact. And in addition, they charged me for shipping both ways, this is not disclosed in their return policy.

5 May 2025
Unprompted review
Rated 3 out of 5 stars

How does this happen??

First time ordering from Portland Leather Goods but somehow they already had my credit card information?? BUT, then after I clicked to purchase my purse I got two other charges that THANK GOD did not go through..yet. Exact same time 1 from a Chris matsko in st louis for a dual intrface(spelled like that) and the other with no name from Detroit... wtf??? I don't enjoy dealing with fraud. I'm going to have to watch my card closely now. Not cool.

4 May 2025
Unprompted review
Rated 2 out of 5 stars

Not worth it

Got a merlot limited edition tote and a wallet in the mail a little over a week ago. Neither are cute in person. Both are ridiculously overpriced given the limited craftsmanship. The tote in particular came scuffed up on one side.

For clarity, I did not order an "almost perfect" product. But looking at the reviews here, it seems like Portland Leather expects you to settle for flaws even when paying full price. I actually expect a pristine product when I pay for one.

I knew these items were probably going back before I took them out of the box, even with Portland Leather's terrible and costly return policy. I did in fact try to cancel when I realized there were tons of negative reviews out there, just not on Portland Leather's website.

Sketchy company all around. Dropped off my return today.

I ultimately ended up buying a tote and wallet from a different company for around the same price point (I think the two items combined ended up being $30-$40 more). So happy I did.

Save yourself the headache and just spend a little a more money. There are other affordable leather options out there.

4 May 2025
Unprompted review
Rated 4 out of 5 stars

love the bag

love the bag: roomier than i thought; great color; lovely leather-finish; holds what i need. wish the strap were longer so i can cross body it (i'm busty).

25 April 2025
Unprompted review
Rated 5 out of 5 stars

I really like the color

I really like the color. I purchased the cold brew. This crossbody is a bit large for me, so I removed the strap and use it as a purse. I’ve gotten 3 compliments in the short time I’ve had it. I also love the smell of this genuine leather product. The insert is a must to keeping everything organized.

23 April 2025
Unprompted review
Rated 4 out of 5 stars

High quality bag- hit expectations

I love the size and pebbling detail on my bag. We did have one package get lost by the shipping company, but PLG was quick to issue options and send another package quickly.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Great products

Great products. I have several products and just added two more ~ a wallet and a little pouch. Well made and excellent quality items

16 April 2025
Unprompted review
Rated 5 out of 5 stars

My new go to purse

This was my first order from PLG and I am hooked! The Meadow Metro is the perfect size and the leather is amazing. I will definitely be ordering more as I see several things that I think would be great to own and all designed for use. I also purchased a bifold wallet for my husband and he is impressed with the quality and loves the size. I see more in his future as well.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

The lily wristlet is so amazing

The lily wristlet is so amazing. I have actually ordered two additional as gifts. I ordered the sunflower for myself absolutely love it then I ordered the mango and cowboy mint as gifts! This Lily wristlet is going to be perfect for vacationing and date nights! It will carry all my necessities. I placed my order and within a week I had delivery.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

I have ordered a few thousand dollars…

I have ordered a few thousand dollars of Portland leather Goods over the past few years and have not been disappointed in the affordable quality in these leather products. Be prepared that if you order one and join there Facebook Portland leather Insiders group that it will not be your last🤭

19 April 2025
Unprompted review

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