I am pleasantly surprised and pleased that my justified complaint about an incomplete delivery was dealt with very quickly and in a friendly manner. It was particularly gratifying to hear that the emp... See more
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I was a bit disappointed when I received 10 photobooks and two of them were damaged I supposed due to problems during transportation. I contacted the customer service via chat, I only had to wait 3 mi... See more
Ordered an expensive poster and had problems with a Gift-Code, that didnt work. Had great contact with Mr. Martin P. from the costumer service. He solved my problem in no time so i could save a lot of... See more
Today I have gotten problems using a voucher. So I have had to order the regular way. After I've done this, I was writing a ticket, just to let the Service know about the problem. In the end the probl... See more
Company details
Written by the company
Bei uns dreht sich alles um Geschichten. Die guten, die großartigen – diejenigen, die du wieder und wieder hören willst. Wir versprechen, dass deine Geschichten so lebendig bleiben wie an dem Tag, an dem sie entstanden sind. So kannst du auf all die schönen Momente zurückblicken und dich auf neue freuen. posterXXL wurde 2004 in München gegründet und machte sich mit personalisierten Wandbildern einen Namen, die aus verschiedenen Materialien (wie Leinwand, Poster oder Acrylglas) hergestellt wurden. Seitdem haben wir unser Produktangebot um Fotobücher, Fotoabzüge, Kalender, Karten und andere kreative Fotogeschenke erweitert. posterXXL ist Teil der Storio group. Zusammen sind wir acht Marken in vierzehn Märkten und stellen Produkte für über elf Millionen Kundinnen und Kunden her. Damit sind wir einer der führenden Anbieter von personalisierten Fotoprodukten in Europa. Wir sind ein Ort, an dem die Geschichten des Lebens geschrieben, gestaltet und geteilt werden. Ein Ort, an dem wir neue Wege schaffen, um Erinnerungen und Geschichten zwischen Menschen und Generationen weiterzugeben. Und wo wir gemeinsam Freude schaffen, die bleibt. Wir erwecken deine Geschichten mit einer Reihe von hochwertigen, personalisierten Fotoprodukten wie Fotobüchern, Wandbildern, Kalendern und Geschenken zum Leben. Mit unserer innovativen Technologie kannst du deine Wunschprodukte schnell und einfach personalisieren, ob für dich selbst oder als liebevoll gestaltetes Geschenk. Unsere Fotoprodukte werden mit großer Sorgfalt hergestellt, um all deine großen und kleinen, geplanten oder unerwarteten Geschichten zum Leben zu erwecken, damit du sie noch viele Jahre lang immer wieder erleben kannst.
Zufriedenheit garantiert
Wir möchten, dass dein Erlebnis mit uns rundum positiv ist.
Gibt es ein Problem beim Gestalten oder bist du mit deiner Bestellung nicht zufrieden? Hol dir Unterstützung in unserem Hilfe-Center oder wende dich an unser Kundenservice-Team, und wir finden die beste Lösung für dich.
Contact info
Parsdorfer Weg 10, 85551 Kirchheim b. München, 85551 , Kirchheim bei München, Germany
- 089 122 333 11
- https://service.storiogroup.com/hc/de/p/contact
- www.posterxxl.de
Aktuelle Angebote
4.5
Excellent
32k reviews
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quick delivery
posterXXL is a company without problems and the quality of the books are fine. Delivery is very quick.
14 January 2023
Unprompted review
They stick to their promise
Had a little quality issue, which I claimed. It had been answered very fast and uncomplicated by just printing it again at no cost. The team had been very supportive. Thanks!
2 January 2023
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Never received it. Contacted Support, no answer.
Ordered a Wall Picture more than one week before Christmas with the "delivered before christmas" guarantee. Never received it. Contacted Support, no answer.
3 January 2023
Unprompted review
Reply from posterXXL
Hello Manuel Kania,
Thank you for your feedback.
We are deeply concerned to hear that you did not receive your picture until now.
In order to check the reason behind this, I would like to ask you to contact us directly via our contactform https://service.posterxxl.com/hc/de/, please make sure to include your ordernumber, your full name and your email address as it appears on your account. Thank you in advance.
Please do not hesitate to contact me if you have any further questions.
Kind regards,
Isabelle Weber
posterXXL GmbH
Communication & Social Media
Got very quick help by Amir K
Got very quick help by Amir K. He was very friendly and had a great solution for my problem.
2 January 2023
Unprompted review
I ordered a calendar
I ordered a calendar. I only used good high-resolution images. Unfortunately, the end quality, the print and the paper quality is very poor
26 December 2022
Unprompted review
Reply from posterXXL
Hello Freddy Lietz,
Thank you for your feedback.
We feel very sorry to hear that you are not satiesfied with your calendar.
In order to check the reason behind this, I would like to ask you to contact us directly via our contactform https://service.posterxxl.com/hc/de/, please make sure to include your ordernumber, your full name and your email address as it appears on your account. We kindly ask you to send us also 1-2 photos of the poor quality of your calendar, in order to check the received print.
Thank you in advance.
Please do not hesitate to contact me if you have any further questions.
Kind regards,
Isabelle Weber
posterXXL GmbH
Communication & Social Media
Ordered an expensive poster and had…
Ordered an expensive poster and had problems with a Gift-Code, that didnt work. Had great contact with Mr. Martin P. from the costumer service. He solved my problem in no time so i could save a lot of Money. He litterally saved my Christmas. Thank you!
27 December 2022
Unprompted review
Super Service!
21 December 2022
Unprompted review
Very fast delivery
Very fast delivery, even during the Christmas rush!
14 December 2022
Unprompted review
very dedicated helpful staff named mrs…
very dedicated helpful staff named mrs Jovana.
my order was missing a calendar and mrs jovana arranged for a reprint. I'm curious when the calendar will be delivered. Many thanks
17 December 2022
Unprompted review
Design of a calender
I designed a calender. The quality was good and the shipping fast, although it said the quality of some photos won‘t be good it was very satisfying.
However,
I couldn‘t do anything in the app. My design wasn‘t saved although I logged in in my account. I couldnt move the pictures or texts and there wasn‘t much options to design anything in the app. So I just stayted in the web site.
Furthermore there weren‘t much samples which one can use to design their calender. Therefore maybe you can‘t be as creative as you want.
Nevertheless the calender was shipped in a very good quality and I‘m happy anyway :)
8 December 2022
Unprompted review
The delivery was very fast
The delivery was very fast, the quality very good. We are very satisfied and will continue to order products.
4 December 2022
Unprompted review
Ease of use and prompt service
19 December 2022
I thought it was a photo quality photo…
I thought it was a photo quality photo book, but I thought wrong, it was a digitally printed product.
If I had known that, I would not have ordered a "photo book" because the price for digital printing is far too high, the price that was asked is very high, around 130% higher than, for example, at CEWE digital printing.
So I am not satisfied and will no longer use Albelli's services.
Just for information, I also had this photo book made by CEWE, has a little fewer pages, I paid a good €50 at Albelli, €142 for a few more pages.
1 December 2022
Unprompted review
Reply from posterXXL
Dear Ernst,
Thank you for your review.
We are sorry to hear that you are not happy with your photobook and our prices. Please be aware that our photobooks are always digitally printed products.
At albelli, we are committed to providing our customers with the highest product quality at affordable prices. The balance between quality and affordability creates the need to adjust prices at times, and we are sorry if this happened to you at an inopportune time. We appreciate your feedback and are thankful that you took the time to inform us.
We have forwarded your feedback to our pricing department. Although we can't change the current prices, we do recommend you keep an eye on our website and newsletters to always be aware of our best ongoing offers/campaigns.
We kindly ask you to contact our customer service by sending an email to kundenservice@albelli.de so that we can help you further.
Kind regards,
Your albelli customer care team
Prices have more than doubled since…
Prices have more than doubled since 2020. I strongly doubt that this is only caused by paper or ink price increases.
20 December 2022
Unprompted review
Reply from posterXXL
Dera J.K.,
Thank you for your review.
We are sorry to hear that you perceive our prices as too high.
At albelli, we are committed to providing our customers with the highest product quality at affordable prices. The balance between quality and affordability creates the need to adjust prices at times, and we are sorry if this happened to you at an inopportune time. We appreciate your feedback and are thankful that you took the time to inform us.
We have forwarded your feedback to our pricing department. Should you have any further questions about our prices our your orders, please contact our customer service.
Kind regards,
Your albelli customer care team
Photo-Calendar with very good quality
I ordered Photo-Calendars in A4 and A3. I tryied it because of an Black-Friday offer.
I was pleased about the quality. Next year again!
Many Thanks!
9 December 2022
Unprompted review
Great Customer Service
I was a bit disappointed when I received 10 photobooks and two of them were damaged I supposed due to problems during transportation. I contacted the customer service via chat, I only had to wait 3 minutes and they immediately helped to resend two additional books. Great and friendly service. I am really impressed. Many thanks!!!
4 December 2022
Unprompted review
Reply from posterXXL
Dear "GK",
Thank you very much for your feedback.
I am very happy to assist you.
I feel terribly sorry that you are not happy with your order respectively that you have a reason for a complaint.
I kindly ask you to send us your corresponding ordernumber dirctly via our contactform:
https://service.posterxxl.com/hc/de
Thank you in advance.
We will certainly find a solution (compensation) for you.
Kind regards,
Isabelle Weber
posterXXL GmbH
Communication & Social Media
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