PostNL Reviews 33,591

useless and overpriced.

Rating: 1/10 – Absolute disgrace

I am beyond frustrated with PostNL. My shipment has been stuck in the middle of transit for 80 days now, with zero updates or explanations. Not a single scan, no estimated delivery, nothing. It’s like the parcel has vanished into a black hole.

What makes it infinitely worse is the complete lack of customer support. There is no way to reach a real person – phone lines are automated dead ends, chat bots go in circles, and emails get ignored or bounce back with generic, useless replies. You simply cannot get any answers, let alone a solution.

Eighty days is unacceptable for any shipping service. Holding onto a customer’s property without communication is outright negligent. PostNL clearly does not care about its customers or the parcels entrusted to them. If you want your items to arrive (or even to be able to ask about them), avoid this company at all costs. They have failed at the most basic job of a logistics provider. Shameful.

0 star would be better then 1 ,they are 1 week with my return package to bol,and they just put from one day to another the delivery time.
Incompetent people working and mostly incompetent people in the management.
Hope they go bankrupt soon!!!

Third world company having the best life in the first world country. Lost my important parcel and literally did nothing about it.

Should be no star..this is only for this certain situation and hoping not to happen again.

Very poor delivery experience. The delivery driver did not ring the doorbell and simply left the parcel outside in front of the door. This is not acceptable, especially for packages that could easily be stolen or damaged. I was at home at the time and would have preferred proper delivery service or at least a notification. Fortunately, I have a security camera that clearly shows the delivery was left without ringing the bell. I hope future deliveries are handled more carefully and professionally.

Order delivered in 2 parts 169km apart and just a message that I can pick it up. No contact, nothing. Highest level of incompetence- avoid!

This courier is getting very annoying, I have an account, I select my home address for deliveries.

But they decide every time where to place my package.

I select a specific delivery point, they decide with a new delivery address, it's pathetic that you decide where to pick up our parcels.

Out of 5 stars you quickly get 1 star from me

Package missed. First time using PostNL this year, after using another services frequently and boom, packet missed. It is said to be delivered in the mailbox, but nothing.

Missing post that clearly is shown in my app 3 times in a row I've had my post stolen on route from the sorting center Rotterdam , neighbours parcels are just left on the doorstep because they are too lazy to walk up a flight of stairs . The postnl has gone down hill

I am extremely disappointed with PostNL delivery service in postcode area 3073 KM Rotterdam.

Tonight was my girlfriend’s birthday, and I ordered something important for her. I made sure the order would arrive today. PostNL emailed me that the package would be delivered between 15:55 and 17:55, so I stayed home and waited for it.
I can provide the Track & Trace number privately to PostNL if needed.

I was literally at home the whole time, watching the street through the window. Nobody rang the bell. Nobody came to the door. I did not see any real delivery attempt.

Then I suddenly received a message saying they could not reach me and that the package would be delivered to a PostNL point tomorrow.

This is simply not true. I was home. I was waiting. There was no delivery attempt.

The worst part is that this is not the first time this has happened in this postcode area. It feels like it is becoming normal that the driver does not properly try to deliver and just marks the customer as “not at home”.

Because of this, my girlfriend’s birthday surprise was ruined. giving a false “not at home” message when the customer is clearly home is unacceptable.

PostNL needs to seriously investigate delivery behaviour in this area and stop this from happening again.

Having used PostNL over the years both privately and professionally, I can honestly say that the quality of their service is one of the worst in the industry when it comes to delivery.

Their failure to meet deadlines, not just during the busy periods, is a constant frustration. Giving packages to random neighbors without any note, adding days and weeks to a delivery time, using parcel pickup points that are not even close. These are just some of the issues we have dealt with. I know that adding this review will not help due to the fact that they already have a 1 star review but I really wish companies will stop using them as their chosen carrier just as I have with my own business so that packages can move at the speed which is required in todays world of ecommerce.

Unfortunately, I can’t give zero stars, so one star will have to do. The delivery service is extremely unprofessional. Almost every time I see that my package is being handled, I expect something to go wrong. Packages are often marked as delivered when they haven’t arrived, sometimes they go missing altogether, and deliveries frequently fail to meet the timeframe they set themselves. Overall, I’ve had consistently negative experiences and have nothing positive to say about this company.

very bad services.... they are thieves... they want money all the time... they said they delivered my items but I don't see it

Hi,

Why do my packages systematically arrive busted? I was discreetly watching the PostNL delivery guy when he arrived today, and saw him toss my package without any care.

My package, on top of that, had a hole in it big enough to be able to access its contents with a hand. And suprise-surpise… The content inside the package, I discovered when unpacking, had indeed been opened.

Thanks for reading.

garbage delivery, people sitting with 1brain cells in front of the computer and don’t know anything. they just collect delivery costs. why the company still exists?

sitting home, waiting, checking the delivery time and keep changing and chenging untill they say it was unsuccessful. wdym? how that can be possible? jesus christ

Delivery date has been pushed back, no explanation they received the item 3 days ago

The shittiest delivery company in the world. Well only Belgian post might be a bit worse. And their support is useless - only tell you to wait

Post nl drivers in Rijen don’t come till home they charging shipment status them self , was all day home waiting for my package but I receive mail that the delivery was unsuccessful, that nobody was home, ( bul shit because I was home all day) that the package is being delivered to the pick up point. Now I have to spend extra time to pick up the package.

Always new self service boxes are full and for weeks its not possible to send package

They just never came to our house, I stayed for the whole day and they never rang or passed through. They just left it at a pick-up location. It is the second time they do this.