Post Office  Reviews 3,718

The "Excellent Local Service" Review (Best for Friendly Staff):

"I do visit this Post Office, on more frequently and had a great experience... The queue moved quickly, and the staff were professional and knowledgeable about service, international shipping, pick up parcel as well return parcel, passport renewal etc... special thanks to [staff like Fatima, Zinat, and Hafsa] for their performance and being so patient.. Highly recommend this branch for its organized and friendly environment..."

They completely shut my ebay business down. It got to the point that every package was stolen. A den of thieves for sure.

Lost my DPD parcel yet again. Second time in four months. Most staff are rude and very disrespectful

Hello, I went to this Post Office today to return an item, I’d not checked the closing time, but, thought I’d check the sweets/tobacco section, there was a young man there who straightaway said he’d process my return!

This has restored my faith in humanity!

So, sorry, I didn’t ask his name, but, thank you very much again!

Carnmoney - worst PO around
As per closed when should be open, staff look like they absolutely hate their job, and show it

At the Post Office counter, I asked for a small letter signed for second class letter service at £2.91 for a letter to be sent. The assistant could clearly see that it was a small letter as the DL white envelope only measured 22 x 11cm. The assistant asked me if the contents were valuable and if I would like a more expensive option. I clearly stated that the envelope only contained 2 x A4 sheets of paper for an enquiry letter and that I would not like a more expensive option. Despite this and the fact that the letter was thin and easily passed the thickness test on the template, the counter assistant charged me for a Tracked 48 £3.30 large letter at a weight of 0.025 kg (as the letter was weighed) instead of the signed for second class small letter option at £2.91. There was another item posted with this letter and I only noticed this when I left the Post Office. Please beware of this sharp and sly practice at the Basildon, 29 Town Square Post Office SS14 1BA. To make matters worse, this item is still stuck at Romford sorting office as of 07/05/2026. Please check your receipt whilst still at the counter before you leave the counter and then you can ask the assistant to correct any overcharging errors. The above mentioned letter neither needed to be sent by the Tracked 48 service nor was a large letter in any way shape or form. There's no excuse for the assistant charging for a Tracked 48 large letter other than profiteering.

Went to the post office on Old Kent Road SE1 in the late afternoon, I had to pay my council tax bill for the month. The post office was packed full until the queue was outside the building. My turn arrived so I could be served at the counter. The cashier tried to short change me the change from the council tax bill. She claimed she gave me the change but clearly didn't. I had to wait a while for it to be sorted out on the same day. I wouldn't move from the counter. She says I tried to confuse her no way you never gave me the change, I told her in the end after the cashier battle I got my change. How could you lie and think you would get away with it. I will not be using that post office ever again. The women cashier is rude and cannot concentrate on her job. I suggest she goes and do a customer service course and learn how to communicate with customers effectively.

I visited West Nile Street branch in Glasgow today and was appalled by how bad it was. Only 3 staff, 2 of whom were mostly chatting to each another and the one who was doing something did her best with queues of 20+ people. Maybe they’re offering too many services and spreading themselves way too thin.
I will avoid it if possible and urge others to do the same unless they’ve already lost the will to live

They don't employ another stuff at any desk, the petrol stations sort out deliver, The greedy directs need to take a pay cut and hire more stuff at the postoffice desk

Appalling!
Had to complain about the rude, noisy and destructive postman.
He is still all these things.
The post office did offer compensation for ruined vintage book he rolled up and jammed through the door.
Still waiting.

This is the best Post Office in Darlington. This morning the girls that assisted me, Donna and Sarah, couldn't have been more helpful. It was early morning and they were very happy and courteous. Each time I have been in the store all the girls there have been extremely pleasant and make the start of my day a very happy one. Donna and Sarah are full of smiles and pleasantries something that is lacking today in many other stores. Even starting at 6am the staff in this store are amazing. Thank you girls, you made an old lady very happy this morning. I am truly grateful for your assistance.

If I could give a zero I would

Incorrect and misleading information, lost letters, couldn’t care less attitude about sums up the post office. They are not fit for purpose. There should be an investigation into their abysmal service as what they are doing is far far from good

The new family that have taken over quemerford postoffice are absolutely fantastic
The shop is filled with top quality fantastic food and accessories all at reasonable prices.
To have this shop on the east side of calne us truly amazing
The family are so helpful and friendly its such a pleasure to use the post office and shop thankyou 😊

We took out travel insurance with the post office. We paid for premium cover and added air disruption cover.
We had our flights cancelled due to the conflict in the middle east. Only to be told by a delighted post office agent that we are not protected.
Awful company don't use them.

My local post office man in Millhouses, Sheffield is worthy of praise. Nothing is too much trouble for him and as a non tech person I’ve often needed his help. It’s always ‘no problem’ so I just wanted to thank him officially on here.

Opened a savings account and pin number didnt work so was locked out.

Went online and had to call them as not online fac ility to reset passcode.

Eventually spoke to someone who didn't speak good english so couldn't understand what they were saying. Eventually told they couldnt reset set passcode, they have to post a new one out to me for security reasons.

Complete nonsense and is more likely to be intercepted than doing it online.

After so much hassle decided to cancel the savings plan but you cant cancel for at least 8 days after investing.

Absolute joke

Place has turned into a dump recently. Hardly any staff or staff counting paperclips, coming down with "up selling opportunities…" boxes and boxes sweets, chocolate, popcorn, vapes, rubbish toys, cheap perfume, etc. etc., long queues, lights out, handmade signs, dirty, the four automatic postal vending machines haven't worked for months meaning you have to queue and queue; I could go on and on. It wasn't ever great but since being privatised it's going down substantially. It took me over 10 minutes just to buy a first class stamp! Saying that my local postie is excellent.

Post office staff (woman) has abysmal manners. Simply abysmal. Be prepared if you are going to use the post office section at this store.

I am writing to express my deep disappointment with the Southgate branch (64 Chase Side).

The staff are incredibly rude and lack basic emotional intelligence. Despite being a loyal customer for over a year, I was treated with zero empathy during a simple currency exchange and deposit. They refused to assist with a minor postcode discrepancy and wouldn't even allow a moment of internet access to show my banking app. They act like robots, ignoring human common sense and professional courtesy. It was a humiliating experience.