Pots and Pans Reviews 

334
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

I wouldn’t even give one star but you have to to be able to type I never received my pot set of 20 it’s been over a month and I can’t even reach anyone. Sold me a dream and I’m pissed

Rated 1 out of 5 stars

I can only describe my personal experience The item I purchased was reduced in their "sale" this was then rejected and refunded out of stock even though their other website and ebay account... See more

Company replied

Rated 1 out of 5 stars

⚠️ Buyer Beware ⚠️ I bought a set of GreenPan cookware earlier this year and after less than seven months of careful use, the non-stick coating on two frying pans started peeling. When I... See more

Rated 1 out of 5 stars

Placed an order on 2nd April, received Email on the 3rd stating order could not be fulfilled and full refund would be issued. 3 weeks later, still NO REFUND! There are no excuses for this and this... See more

Company details

  1. Kitchen supply shop
  2. Kitchenware Shop

Information provided by various external sources

Pots and Pans has special offers and discount prices on a range of cookware, kitchen knives, dining and tableware, small electricals, tools, barware and much, much more!


Contact info

1.4

Bad

TrustScore 1.5 out of 5

334 reviews

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No history of asking for reviews

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1.4

All reviews

(334)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exellent Service

very efficient, good value, swift service. Slightly let down by using Parcel Force, who, let me say, were less than efficient !!. .I would highly recommend Pots & Pans.

1 December 2012
Unprompted review
Rated 4 out of 5 stars

Thanks go to the email communication.

After a really confusing web purchase when a so called free gift was charged (and I didn't want it anyway!) the transaction was sorted via email ( by Lucy I think?)
Sadly the item I wanted was out of stock - shame the website can't tell you that, but another colour was offered and delivery was really fast.
The best thing about this was the email communication - fast and efficient and would mean I would use again.

1 December 2012
Unprompted review
Rated 3 out of 5 stars

very good if you are patient

Most of my order for new saucepans, was delivered promptly but I waited a month for the last item, a wok.I was given no indication when ordering that it was out of stock.Only found out when order arrived minus wok.I was then promised another date but had to follow up, always apologies.Bit of a nuisance as had changed to Induction hob so really needed the wok.Such a shame as price and quality seem good.

21 November 2012
Unprompted review
Pots and Pans logo

Reply from Pots and Pans

Dear Mrs Bignell,

I'm very sorry to hear about your experience with the late delivery. Any items which are not immediately available on an order are normally highlighted to the customer with an Out of Stock Notification email and I'm very sorry that this didn't happen for you.

Please accept our sincerest apologies.

Kate
Pots and Pans Customer Service

Rated 5 out of 5 stars

Great Customer Service

Excellent communication from Pots and Pans. The item arrived the very next day. I had a problem with shipping costs but it was dealt with in a very professional manner. Would definitely use Ppots and Pans again. Thankyou.

19 November 2012
Unprompted review
Rated 5 out of 5 stars

Just what I was after!

After searching online for good deals on induction compatible pans, I came across Pots and Pans. The price was great, fast delivery and very good products!

I would certainly use them again and recommend to a friend - many thanks!

18 November 2012
Unprompted review
Rated 5 out of 5 stars

Customer service beyond compare.

Unbelievable service - really fast delivery. I stupidly ordered a pan set for my new induction hob that could be used on all hobs except an induction one. New set of saucepans arrived within 24 hours and with no extra postage charge. Friendly helpful staff.

18 November 2012
Unprompted review
Pots and Pans logo

Reply from Pots and Pans

Dear Customer,

Thank you so much for your kind review, it's always great to hear such good feedback and I've passed your comments onto our staff who very happy to hear them. If you need any more pans for your induction hob don't hesitate to contact us again.

Yours,

Kate
Pots and Pans Customer Service

Rated 5 out of 5 stars

Speedy, Super Company

Whilst the item I ordered was initially out of stock, I was immediately emailed and notified with an approximate delivery date. The item was dispatched quicker than predicted, however unfortunately ParcelForce don't know their a*se from their elbow. However that being said, please don't let this put you off Pots & Pans!

7 November 2012
Unprompted review
Rated 5 out of 5 stars

excellent and prompt service from pots and pans

after placing my order the staff at pots and pans kept me informed by email as to the status of my order which they forefilled promptly. my order arrived very quickly and in excellent condition. i would recommend this company to anyone considering a purchase of kitchen equipment

6 November 2012
Unprompted review
Rated 5 out of 5 stars

Speedy Gonzalez?

I never cease to be amazed by the speed of delivery from Pots & Pans.
Every order has been delivered within 24 or 48 hours, despite only paying for standard delivery.
Keep up the good work.

6 November 2012
Unprompted review
Rated 5 out of 5 stars

Outstanding Pots and Pans

This was a completely hassle free transaction,excellent product, good communication,excellent delivery time well packaged a very happy customer thank you would recommend to anyone

6 November 2012
Unprompted review

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