Potteries Auctions Reviews 162

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, friendly, helpful, and professional, often going above and beyond to assist with various needs, from valuations to loading purchases. The service is frequently described as excellent, efficient, and well-organized, with many appreciating the straightforward process for registration, bidding, and item collection. People are also very satisfied with the products, noting their quality, accurate descriptions, and the careful packing for delivery. The delivery service itself is highlighted for being fast, reliable, and reasonably priced. However, some customers also noted that a few staff members lacked flexibility or problem-solving skills, which led to dissatisfaction for some sellers who felt their items might not achieve the highest possible price.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being incredibly... See more

Service

Clients share positive opinions on service. Customers consistently praise the excellent and well-organized... See more

Product

Consumers find product to be positive. Many reviewers praise the excellent quality of items, often describing... See more

Delivery service

Users describe positive interactions with delivery services, highlighting prompt and safe arrivals, even for... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their experience... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent communication. Good quote via email and photos. They arranged local collection from a local antique fair. Updated when action of items. What had sold. When I would get payment. It was... See more

Company replied

Rated 5 out of 5 stars

Being in a different country I bid live at Potteries Auction through online bidding. Potteries has been a really great auction house to deal with. They get my items really for pick up and it’s supe... See more

Company replied

Rated 5 out of 5 stars

I have attended many auctions from Cornwall to Norfolk and Potteries Auctions are the best by far. From the point of registering for the sale to helping load up my car with purchases, the staff were i... See more

Company replied

Rated 5 out of 5 stars

We took two large Moorcroft vases for valuation and inclusion in an upcoming auction. We were warmly greeted and offered coffee whilst we discussed the valuation and auction process. All the staff we... See more

Company replied


Company details

  1. Auction house

Written by the company

Potteries Auctions Ltd are one of the leading provincial auction houses in the North West with unrivaled knowledge of 20th Century ceramics and a passion for Fine Art, Antique and Collectibles. We hold monthly antique and collectors auctions featuring antiques and decorative items from local estates.


Contact info

4.8

Excellent

TrustScore 5 out of 5

162 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

What Made my experience great was....

What Made my experience great was..... Amy my contact for sales. She was friendly, interested, happy to help, Super efficient, replys came as soon as they were sent. No Manjana for Amy, she was on it! Then there was Ed, he was the person that packed my Temple Jar. It was so well packed and protected that throwing the box would not have broken the jar..... Utterly Amazing! I suggested they set up a training course for others to make the work place a better, happier Place!!
Thank you Potteries Auctions.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Quote

Quotation was quick very polite staff knew everything about my items no problem with parking

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Professional

I found the staff very welcoming and polite . We had the process explained to us and feel very confident about the company .

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Bidding from abroad

Being in a different country I bid live at Potteries Auction through online bidding.
Potteries has been a really great auction house to deal with. They get my items really for pick up and it’s super easy.
I will definitely buy through Potteries again! 😊

2 December 2025
Unprompted review
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Reply from Potteries Auctions

Thank you for the lovely review Tina! We hope to continue providing the same great service you have come to expect from us in the future

Rated 5 out of 5 stars

All items arrived safely and quickly…

All items arrived safely and quickly just found the postage a bit to much just for 1 box

18 December 2025
Unprompted review
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Reply from Potteries Auctions

We’re pleased to hear your items arrived safely and quickly Biff, and we appreciate your feedback regarding postage costs, which we’ll be sure to take on board.

Rated 5 out of 5 stars

Excellent and well organised Auction…

Excellent and well organised Auction house. Postage was arranged at low cost , quickly and items were well packed and arrived safely Great selection of items. Many thanks

10 December 2025
Unprompted review
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Reply from Potteries Auctions

Many thanks for the review Annemarie, and we are pleased to hear you were happy with the choice of items in our catalogues

Rated 5 out of 5 stars

Great service

Great service. Very fast of doing business.

4 January 2026
Unprompted review
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Reply from Potteries Auctions

Thank you very much for the review and for noting the speed of our service. We are glad everything was turned around quickly for you.

Rated 5 out of 5 stars

Fantastic auction house

Ive used this auction house for years,as very helpful with any problems and very helpful with any items you want to buy.always there to help in anyway they can.all in all a great bunch of people who are ready to help you buy or sell your items

9 January 2026
Unprompted review
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Reply from Potteries Auctions

Thank you very much, Richard, for this review and for your continued business. We hope to continue providing the high-quality service you have come to expect from us.

Rated 5 out of 5 stars

A Great Experience

I have attended many auctions from Cornwall to Norfolk and Potteries Auctions are the best by far. From the point of registering for the sale to helping load up my car with purchases, the staff were incredibly welcoming, friendly, helpful and happy. As a buyer, I also felt the auctioneer was trying to get the best possible prices for their clients. A great experience.

9 January 2026
Unprompted review
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Reply from Potteries Auctions

That's very kind of you to say, Les. We really appreciate it. The team are always ready to help with loading and unloading, and we are very pleased to hear your experience as a buyer was a pleasant one. We look forward to seeing more of you in the future!

Rated 5 out of 5 stars

Superb service

Superb service , great to deal with thank you

19 December 2025
Unprompted review
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Reply from Potteries Auctions

Thank you Adam. We always try to provide exceptional service for our clients, we are so happy to hear everything went smoothly for you.

Rated 5 out of 5 stars

Great service

Great service, very pleased with items, professional packing 5*experience thank you.

18 December 2025
Unprompted review
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Reply from Potteries Auctions

Thank you very much for the review- glad to hear everything arrived as expected!

Rated 5 out of 5 stars

Very helpful

Very helpful, from the initial contact via WhatsApp to visiting the showroom with my items. Friendly and professional. Recommend!

16 December 2025
Unprompted review
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Reply from Potteries Auctions

Thank you Fiona, we hope to see you again in the future.

Rated 5 out of 5 stars

Excellent auction room.

Yesterday I went to Potteries Auctions at Silverdale, I was met by a lovely friendly lady( sorry I didn’t get your name) she showed me to a table where I could put my items on, I was offered a coffee & then she went through my items giving me a guide to what I could expect to get, she was very professional &went through how they would communicate by email with me, it was a very smooth operation & would highly recommend, thank you.

18 November 2025
Unprompted review
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Reply from Potteries Auctions

Hi John thank you for the review. It sounds like Kerry helped you yesterday! We hope to see you again in the future

Rated 5 out of 5 stars

Great experience

Took a load of articles following a relatives house clearance for valuation. A great experience, seen on time, assistance given to off load twelve boxes, made very welcome and offered refreshments. Very professional staff, honest and very helpful.
Would highly recommend.

11 November 2025
Unprompted review
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Reply from Potteries Auctions

Thank you for the feedback Mike! We are very pleased you had a good valuation experience and appreciate the recommendation

Rated 5 out of 5 stars

Qick and Easy

Visited Cobridge for a valuation and although we were rather early we were seen straight away
The valuation process was quick and easy and everything was explained clearly

13 November 2025
Unprompted review
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Reply from Potteries Auctions

Wonderful to hear Mark, thank you for the review

Rated 5 out of 5 stars

Very welcoming, lovely staff

Visited the silverdale site today, easy to find and easy parking. It is my first visit
and i was greeted by the lovely staff even offered me a cup of tea, very welcoming . Loved Kerry she was brilliant to talk to a few laughs. I was happy with my free valuation so I left my items ready for the next auction. Thank you 🙏🏻

4 November 2025
Unprompted review
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Reply from Potteries Auctions

Thank you for the review Bev! We are pleased you had a good valuation and hope you are looking forward to your items being auctioned

Rated 5 out of 5 stars

Excellent service

The appointment was on time and very constructive. Rod gave me full attention and helpful advice and guidance. Very professional, friendly and informative. I will consider the advice and do further research . I may well be back. Would fully recommend.

30 October 2025
Unprompted review
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Reply from Potteries Auctions

Thank you very much for the review. We are delighted to hear you had a quality valuation with Rod. We hope to see you again in the future Mrs Boys

Rated 5 out of 5 stars

good communication

good communication, great customer services

13 October 2025
Unprompted review
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Reply from Potteries Auctions

Thank you Sue for the feedback. We hope to continue providing great service in the future

Rated 5 out of 5 stars

Brilliant sale room

Brilliant sale room. Very helpful with any issues and superb packing service. Great all round repeated experience with them.

29 October 2025
Unprompted review
Potteries Auctions logo

Reply from Potteries Auctions

Wonderful to hear of your positive experience Pete. Thank you for the review

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