Potters Resorts Reviews 661

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 294 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and friendly demeanor, highlighting their dedication to ensuring an enjoyable stay. The quality of the holidays, including the comfortable accommodations, delicious food, and diverse activities, is frequently commended. Many people also appreciate the excellent service and the fantastic entertainment, often comparing it to West End shows. However, some customers reported finding insects in their beds, and a few found the entertainment to be tacky, vulgar, or outdated, with some content considered inappropriate or not suitable for all audiences. There were also occasional mentions of lukewarm food and uncomfortable mattresses.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being helpful,... See more

Quality

Reviewers mention positive feedback about quality. Customers frequently praise the superb food, describing it... See more

Holidays

Consumers find holidays to be positive, with many describing their experiences as fantastic and relaxing.... See more

Service

People report positive experiences with service. Customers consistently praise the staff, describing them as... See more

Location

Reviewers highlight positive aspects of location. Many customers praise Hopton-on-Sea as an "amazing place"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous all inclusive Break with top class entertainment Wow! What a fantastic weekend at this all inclusive resort. Staff are amazing nothing is too much trouble. Soo many activities and fun quizze... See more

Rated 5 out of 5 stars

Firstly the staff can’t do enough for you and are very helpful. Also they are very hardworking and always cleaning. We are actually new to Potters having previously frequented another adult only ho... See more

Rated 5 out of 5 stars

What a fabulous 4 days at Potters. Absolutely everything and everybody without exception were wonderful. All the staff were so helpful, professional, friendly and did everything to ensure we enjoyed... See more

Rated 5 out of 5 stars

Can’t praise Potters enough…it is definitely our ‘happy place’. You can do as much or as little as you wish. There are activities for all tastes and abilities and the shows are most definitely West... See more


Company details

  1. Resort

Written by the company

Potters Resort is a modern five star holiday village situated on the coastline border of Norfolk and Suffolk, in Hopton-on-Sea.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

661 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Staff are all very friendly and…

Staff are all very friendly and helpful. Excellent food and entertainment.
Lodges are very tired and need overhaul, As site is predominantly used by the more senior in age, the very small baths would be better by being replaced with shower cubicle. Although I know this would be very expensive job maybe some of the rooms sold to customers with restricted movement could also have higher toilets or grab rail to assist as elderly father found very hard to get up from it!!

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love going to Potters at…

Absolutely love going to Potters at Hopton & Five Lakes from the accommodation wether it be Hotel or Bungalow there both great the food is excellent especially love the fried bread the staff are all fantastic & helpful
The activities during the day plenty to keep you busy & the shows in the evening are brilliant

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic, great and truly memorable!!!!!!!!

Visiting Potters is always a great experience. From delicious food to excellent service from marvellous staff. Brilliant choice of multiple activities to wonderful accommodation. Excellent entertainment to joyful relaxation. Really cannot fault them. Took a group of 45 this time and didn't get a single negative comment from anyone. Keep it up Potters!

13 October 2025
Unprompted review
Rated 5 out of 5 stars

From the warm reception

From the warm reception - exceptional staff everything was perfect. Do as little or as much as you wanted. Service and food fab with lots of choice Accommodation was great … basic but clean. Everything works. The evening shows are fab plenty of seating only gripe …. either watch and enjoy show or sit in bar and chat loudly … compère even told audience to do so.
Lots of parties celebrating … from 21st birthdays to 60 wedding anniversary’s… something for everyone. Met some lovely people. Well done Potter’s … it was fab will book again. ❤️

26 September 2025
Unprompted review
Rated 4 out of 5 stars

Climate advice

The staff,as ever, were friendly & helpful but on this occasion there were a number of negatives:-
1) It was cold in the Garden restaurant
2) Bungalow F7 was very cramped & the shower was arranged on the wall in such a way as to make its use inefficient The room lacked surfaces on which to put things
3) My wife wasn't as happy with the food compared to previous vivits

17 October 2024
Unprompted review
Rated 5 out of 5 stars

The Potter family

From the minute you arrive you are greeted with a smile by the security at the entrance, this continues with every member of staff you meet. The rooms are excellent and are cleaned every day. The food is excellent and such a wide variety to choose from, my wife is a diabetic and they cater for all her needs. The entertainment is first class it's like going to the West end only better, there is always something to do during the day. They cater for everyone. Jack Jenkins is the best bingo caller.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant long weekend break at Potters…

Brilliant long weekend break at Potters - our first one - and we all thoroughly enjoyed it! The evening entertainment was fantastic and all the other activities arranged throughout the day.
Lovely to have balloons on our table in the restaurant for my daughter’s 30th Birthday throughout our stay.
Would definitely recommend a stay at Potters Hopton-On-Sea!

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Hook line and reeled in

From the moment we walked through the lobby doors we were hooked,and the whole process of being wound into what we now call our home away from home began.
From spotting our 1st coveted yellow badge,and on to win a medal or 4.lol.
the spirit of joining in becomes compulsive and is so much fun.
Everyone joins in with the laughter and fun and ive not seen people enjoying themselves like it for along time
The staff are magnificent,every one of them nothing is too much trouble and they enjoy it ,it shows on their faces.entertainment was spectacular,top shows.
we do not have a bad word to say.we are booking again ,we were reeled in.x

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Potters resort Hopton on sea

Potters resort Hopton on sea is a must have holiday. So much to do or just relax and join in the quizzes , bingo and daytime entertainment. Great food always delicious and so much of it. Shows every night all fabulous and all staff are excellent. Give it a try you won't be disappointed.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Best holiday ever!

The staff are tirelessly attentive and efficient. The accommodation is comfortable and we especially loved the Lake View Lounge for a quiet hot chocolate. The grounds are beautiful, too, and the bird spotting walk is fun. There are so many activities to choose from - something for everyone.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous holiday as always

Fabulous holiday as always, lovely food, brilliant entertainment, amazing staff. Cannot recommend highly enough. Thanks to the Potter Family.

15 September 2025
Unprompted review
Rated 3 out of 5 stars

Holiday at Potters

It was a good holiday at Five Lakes but we enjoyed Potters at Hopton best.

We liked the layout at Hopton and the food was much better.

29 September 2025
Unprompted review

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