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Pouchland Reviews 201

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TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, often noting quick international shipping times. Many consumers highlight the excellent product selection, appreciating the variety of flavors and brands available, along with the freshness of the items. The customer service is frequently described as spectacular, with people commending the quick responses, helpfulness, and willingness to resolve issues. However, some customers also noted issues with their orders, including instances where packages were not received, experienced significant delays, or had problems with tracking information. A few people mentioned unexpected tariff fees or issues with payment methods that impacted their order experience.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Reviewers highlight positive aspects of product. Customers consistently praise the wide selection of brands... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers praise fast order fulfillment, quick... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the fast responses and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent and... See more

Based on these reviews

Rated 4 out of 5 stars

Snuzyn is by far the best Snus seller out there, i was happy with every order i got since i started ordering here, just one small thing: in one of my Pablo Tins, one of the pouches was a bit ripped o... See more

Rated 5 out of 5 stars

Swedie/snuzyn is so far the best source for nicotine pouches I have found for ordering online in Canada. After import fees/shipping/exchange the price generally ends up around $10-12/tin, about 1/3 of... See more

Rated 5 out of 5 stars

i ordered a 10 pack of citrus zyns i placed the order and never got a email confirmation or text so i emailed there support. VERY fast response and help they fixed the error i could see my order and e... See more

Company replied

Rated 5 out of 5 stars

Absolutely awesome site! They went above and beyond with their communication and certain things being out of stock. They generously compensated me for the out of stock delays. Great and quick communi... See more

Company replied

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

201 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Shipment rejected

My shipment was stopped at customs and said it was not allowed to come into country. I was told it will be shipped back to you. Kindly please refund the purchase amount.
UPS REF# 1ZB905G20436588112

9 April 2026
Unprompted review
Rated 4 out of 5 stars

Took a bit of time for the package to…

Took a bit of time for the package to ship, bit when they shipped it, the package arrived in just 2 days to my front door.
I even got a ekstra can Velo for free, and they also read my order note and fulfilled my wish about the free “mystery can”

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellence

These guys always have wide offer of brands and tastes. But what I like most is fast delivery although I am far away

9 April 2026
Unprompted review
Rated 4 out of 5 stars

No response when e-mailing the Company

Edit: Got a response and after some time they handled it at my package was delivered

No response when e-mailing the Company. My order was supposed to be delivered 14th of march, still hasnt seen anything. The ups tracking isn’t changing. Just a waste of money.

18 March 2026
Unprompted review
Rated 4 out of 5 stars

Good times

After a delay in the shipping the company helped me resolve the issue, and resend my package.

The communication could have been smoother but all in all, would recommend :)

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Worthless for USA

Paid for postnord shipping, they used UPS anyway and I had to pay a $100 tariff fee doubling the price of the order.

Never responded to emails, never using again.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Recommended, 10/10

This snuss delivery always makes my day. They seem to put in something extra a lot of the times, like candy or fun stickers. Last time it felt a bit like I was opening a mystery box, so fun. Definitely would recommend ordering your snuss here!

16 February 2026
Rated 4 out of 5 stars

I have an issue with my order

Edit: I got refunded, giving it 4 stars because it was an inconvenience.

I have an issue with my order, the BAOW Ice Mint they sent me is expiring in 8 days and it was made 2 years ago, ALL 10 OF THEM! How am I supposed to use all 10 of those cans by myself before they expire??? I tested one and it tastes awful, the effect has completely worn off from it being 2 years old! I requested refund for those 10 cans, but after 3 days still no response whatsoever. I cannot use or enjoy those pouches! I can't give Pouchland more than 2 stars for now for this reason, if the issue is resolved I'll change it.

24 February 2026
Unprompted review
Rated 4 out of 5 stars

Still have not received my delivery

Further Update. Customer service resent the order and this time it arrived without any issues. Thanks.

Update: Still no reply to my emails to support despite the company's response below to my original review and still no delivery.

Have not received my delivery. Ups tracking just says will notify me when delivery date available. No reply to my email from Pouchland.

17 February 2026
Unprompted review
Pouchland logo

Reply from Pouchland

Hi, thanks for leaving a review and sorry for the delay and the frustration this has caused.

When UPS shows “will notify when delivery date is available,” it usually means the parcel is still in transit or waiting for the next scan, but we definitely want to look into your specific order and help you right away.

Could you please tell us your order number? You can also reach us faster on WhatsApp or by emailing support@pouchland.com and we’ll check the status for you immediately.

We’ll make sure this gets sorted.

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