Poundstretcher Reviews 

The store is okay, with a wide range of basic household products, but the business structure and staff training are subpar.

I bought a few things from them in March, after paying I was told that the payment wasn't approved (even though their machine said 'approved'), of course I was debited. The store manager reassured me that it'll be refunded, otherwise they will refund my money. He gave me the receipts of the void transaction as evidence.

Four days later, I noticed (on my bank app) that the transaction had gone through and that I won't be getting a refund. So I called the store and was told that I will have to come tap the card I paid with to get my refund. I told them that might take a while - since I don't live close to the store - and I was given to the impression that it was alright.

When I went to the store a month later, I was made to feel like a thief. Firstly, they asked for all kinds of proof. I showed them the transaction receipt (including the merchants copy I was given), but it wasn't enough. I showed them my bank app where I was debited twice and that both transactions had gone through, this wasn't enough either. They wanted my bank statement to ensure I was debited twice and not refunded, but of course it was still no proof! Imagine how I felt!

Next I was told 'this was ages ago why didn't you come all this while?' I explained that I'd called up and was given the impression that i can come when it'sconvenient for me. Guess what I was asked "who did you speak with and who attended to you on the day you bought the things?" Like I'm supposed to know who I spoke with or who served me on the day. Does anyone go to buy things at a store and asks the cashier "what's your name love?"... I told them I didn't know their names. They said that I was misinformed by those two, that this wasn't 'how they did things'.

The conversation went on and on for nearly one hour. At some point I had to show them my call log as evidence that I actually called ... At this point it wasn't about getting my money back, but proving that I wasn't lying.

Please note that all these happened around the till - in full view of other customers paying and people walking outside the store, and I mean many people because I was there for a while.

In the end I was told that they couldn't do anything about it because their manager was not in, and that I had to come back the next day. I told them I would not be coming back, I requested an email as proof of my conversation with them and walked out of there. I took these to my bank and got my money back the next day.

I thought it's only fair to warn prospective buyers what hassle you have to go through if you ever had any problems with them. Firstly, you'll be treated like a criminal, secondly, they won't be able to sort out your problem without their manager, finally, this will be done in the full view of the world.

My feedback to them was that their staff need re-training on store policies and how to handle complaints.

Selling "Large" household gloves when a woman with small hands would struggle to fit them on!
Bring back Woolworths!
Update.
I got a refund.

There is an amazing old lady working at the tills in my local Poundstretcher in Erdington High street, my review is to praise her, but as well their prices are probably the best.

The price of fat balls for birds have increased by 200%! However, I still purchased them and was puzzled why the birds didn't touch them. After investigating, I found that they were as hard as cannonballs and a hammer didn't leave a dent. 🤬 Disgusting.

Am I the only person who thinks this shop should be called poundsquasher? Jesus christ what has happened, it has gone so ridiculously expensive!! I genuinely cannot believe the prices are more expensive than any supermarket and the place is still going. Perfect example, I nipped in for some latex covered work gloves that are £1 in B and Q and branded.I nearly fell through the floor when I saw the identical gloves but unbranded were £3!!! I had a quick peruse through the shop and compared prices compared to our usual haunts and this place was way more expensive...why? The only things that were cheaper were not available at other shops and it is their own disposable tat! At least 70% of their comparable products are the highest priced in town. Whilst I am having my rant, what was that 50% off when you spend a fiver gimick. Do they think joe public are morons...OBVIOUSLY! How could they double the price and sell for 50% off which works out you still paying more. I got into a row with a lowlife cashier at their madeley store when I pointed the con out and she told me they were 9p cheaper on cadbury chocolate after the £5 spend. What she didnt say though was they were more expensive if you did not spend a fiver. I could sit here for hours airing what I think but I cannot be bothered. Basically there marketing and buying teams need the sack and the ceo needs to get a reality check. Sell at a good price and sell more. Carry on with this greed and the brand will be gone in 6 months. Might be worth mentioning the owners, theres a clue!!

Bought something and returned it in a day they didn’t accept it. The store it dirty and the things they sell are bad quality. The customer service wasn’t that great the younger staff was on their phones and chatting.

Don't go here. Dirty, cheap quality, feel sorry for staff having to work on miminum wage.
Found local store selling coca cola 6 months out of date.

Older blonde women in the Deal store, so so rude. No customer service skills at all. Shouldn't be on a shop floor with that attitude!! Twice she has been rude too me when I've been there. Shame as sweet girl on the checkout.

Badly scalded when nearly new hot water bottle split.
My email to customer service ignored.
This company will not honour consumer rights.
Bought a fan once that broke after 6 weeks so clearly faulty but, as always, refund refused.
This company should be prosecuted.

I went to pound stretchers in Plymouth Devon yesterday I asked a member of staff was it ok to bring my cockaphoo into the store he's very well behaved !! 5 minutes later a so called female manager approached me with another member of staff the manager was in a very agitated manner with an angry face and said dogs arnt aloud in the store i said i have been given the ok to bring my dog in, she then proceeded to tell me to leave the store and kept repeatedly saying this, then changed her story saying you can stay if you have your dog in your arms I replied I can't hold him he's to heavy,
I suffer with ostioartiritus and chronic lung problems,there where no apologise or sorry about the mistake from her and asked to see the manager she said she was the manager I asked her for her name several times she then replied you don't need my name I could hardly believe the attitude and rudeness, she also said you can leave your dog outside I said no as I would worry he could be taken !! I was froged marched by this so called manager and partener in crime saying this is not good for a grown lady to act I felt like a criminal, got to the till and she told the till lady not to serve me and I was not to come back, the lady that gave me permission to take my dog in pound stretchers was the till lady I asked the manager not have a go at her as she was not properly informed about dogs coming in the store,when I was about to leave I asked this so called manager have you had any managerial training as her attitude and body language was dreadful and disgraceful. Paulette from Plymouth

Absolutely shocked....the prices are extremely high. I walked in, looking for cleaning products and walked out. Inflated prices are extortionate.

Disgusting smoking outside cause loss trade not all items offer right price.The shop Madeley staff insulting will not give refund on example biscuits 29p on Offer overcharged Stacey told me “p”off out shop If I wanted refund said was barred. Telford manager arranges buy stolen things to buy.sells on shop should be shut down staff rejects from hills Lane shop where bullied ripped off customers there not working parents disgraceful drunks rude.These things that intimidate
Customers at Madeley pound stretchers bully elderly accuse customers stealing their doing it themselves swear kids elderly take photos children.without consent off premises accuse them shop lifting this shop is disgraceful check staff bags and inside cctv outside what you see proof of this.

Used to get some bargains from Poundstretchers a couple of years ago then they started putting their prices up at an alarming rate, this must have detered customers because they then had 50% off sale, but not before putting prices up even more, the last time I went there the prices were through the roof again so I'll stick to Homebargains and B&M who don't rip their customers off.

Had an emergency and needed to buy 10 oil filled radiators. Staff couldn’t have been more helpful at the Leyland store. They even put them in the car for me. Excellent customer service!

Very rude staff in cannock branch,

Does not like giving refunds, if they can help it,

I won't be visiting this branch again, very rude,

I plan on contacting head office,

Poundstretcher should now be called pound grabbers. Stock now overpriced rubbish. Go to b+m a lot cheaper for same products. Won't be open much longer unless they resort to what it used to be

I find that their prices are much more higher Even more than some other stores comparison for a name poundstretcher they are stretching the pound as much as they use to, but that lady complaining about a dog in-store it's nice to see a shop were you could bring in your dog especially with there being a lot of dog lovers these days , after reading some of her other reviews it's seems like she as a lot of bad luck

Visited Bexleyheath store today enquiring about a possible refund or credit note for a previous purchase - with receipt. The Manger, Maria, from the outset was appalling rude and dismisssive to me. I fully understood that my purchase was over 28 days - therefore, strictly speaking, not eligible for refund etc BUT COMPLETELY SHOCKED HOW RUDE SHE WAS TO ME THROUGHOUT. DISGUSTING ATTITUDE. SHE DEFINITELY NEEDS TO ATTEND A CUSTOMER SERVICE COURSE OR LOSE HER JOB IF SHE SIMPLY CAN'T BE CIVIL. Such a shame, as the other cashier staff are always helpful and friendly- the complete opposite to Maria, the Manager.

Saw a dog in the Welwyn garden city branch. The manager said they allow dogs in the store. Just disgusting. Dogs should not be inside shops.

To the gentleman and Harry on tills thank you both for going above and beyond to make my shopping experience fast and quick. Dover store. Well done guys