PowerSmart Solutions Reviews 1,270

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the entire process pleasant. The service provided is frequently highlighted as outstanding, with many people appreciating the smooth transitions, efficient communication, and excellent customer support. Reviewers also found the user experience to be very positive, noting the ease of installation and the clear explanations provided. However, some people were dissatisfied with the product, mentioning issues with system sizing not meeting expectations or problems with the installation leading to additional costs and faults. A few other people also felt that post-installation service was lacking, and some experienced delays or incorrect equipment being brought to the site.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise the professionalism,... See more

Service

Clients share positive opinions on service, with many praising the efficient and professional installation... See more

Product

Consumers find product to be ambiguous. Many reviewers praise the efficient installation, great quality... See more

User experience

People report positive experiences with user experience. Customers praise the overall system performance,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I meant to leave it a few weeks and then provide feedback and forgot, oops! The whole process was great, a friendly and professional team, all done thoroughly. The system is great, I'm paying almo... See more

Company replied

Rated 5 out of 5 stars

Master Brad an exceptional sale's guru....Nothing too much trouble and up for a laugh.. The installer's exceptional although a couple of hiccups with Sonner itself... Rachel is an asset to the bus... See more

Rated 5 out of 5 stars

From first contact it has been a seamless process with very prompt and helpful customer service. We highly recommend PowerSmart Solutions to anyone who are thinking of Solar panels and/or battery back... See more

Company replied

Rated 5 out of 5 stars

Very happy with the explanation of how the batteries work. The customer service is outstanding no pressure applied during the sales, just honest open communication. Contact via email to set everythin... See more

Company replied


Company details

  1. Solar Energy Company
  2. Electrical engineer
  3. Energy Equipment and Solutions
  4. Green energy supplier
  5. Solar energy equipment supplier
  6. Solar Photovoltaic Power Plant

Written by the company

We are a 16-year-old, independent, family-owned, CEC Retailer solar business covering the East Coast of Australia. All of our Installation Teams are employees of PowerSmart Solutions. Our Installations come standard with a 30-year workmanship warranty. With sales and service outlets in Wollongong, Sydney, Newcastle, Yatala, Rockhampton, Mackay, and Townsville, local service is very close at hand. Service and backup are what we specialize in. We strive for customer satisfaction with every customer we see.

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 85% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

We got exactly whcol and pips solarat we

We got exactly what we were told we were going to get. Tradies turned up on time, keeping us updated with progress. They did a clean and professional job. They explained how everything worked. The app is a great way to keep a check on how the system works

22 January 2025
Rated 4 out of 5 stars

The whole entire experience from start…

The whole entire experience from start to finish was terrific! However the only problem was the inverter had to be mounted so it's in direct sunlight. It would be good if a sun viser or cover would be provided to cover the inverter to get better efficiency instead of trying to find and buy expensive covers or make one.

19 January 2025
Rated 5 out of 5 stars

From the initial visit to our home from… Jason Ralph

From the initial visit to our home from your salesman Jason Ralph, everything was explained in detail without being to confusing and with total professional attitude.
The installation guys were very polite professional and quick to do the job.
Have recommended your company to a couple of people.
Hopefully if they contact you they will experience the same as us.

19 January 2025
Rated 5 out of 5 stars

Totally recommended!

Before making our decision to use PowerSmart's service, we did our research and received a few quotes from other competitors. PowerSmart's price is not the lowest among them, but I was extremely impressed that they sent an actual person to our property for a consult, and they explained to us in details where and how many panels we can fit onto the roof to maximise the profit we can get from solar energy. Other companies usually just plug your address into their application which will just place the panels anywhere on the roof.
The warranty they offer for the panels and their workmanship is also longer than many other companies as well!
The installation process went smoothly without any hiccups. We are very happy with the service so far.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Solar Solution

Very happy with the analysis that PowerSmart Solutions did to determine my needs re Solar and happy with the solution.
Installation went well, everything up and running so very happy.

20 January 2025
Rated 5 out of 5 stars

You guys were amazing. Outstanding service

You guys were amazing. When you came to our house the first time the installers found we had a hole in our roof, which turned out to be 4 holes and some faulty tiles . You gave us time to get a repairer in to fix them, you kept in contact with us all the way. Never pressured us which was great especially as all this happened over Christmas.
The installers went through everything with us explained how the app worked, showed us what to do if ever it needed restarting. We are just so happy and couldn't recommend you more highly .Thank you

20 January 2025
Rated 5 out of 5 stars

System installed & commissioned in less than 24hrs. Currenty waiting for energy retailer to swap meter. Scheduled for 12 days after solar install was completed.

Sales representative presented accurate clear information showing real-time performance data. Good warranty on all components & installation. Installation completed to a high standard to the agreed timeline. Good communication & so far, great post installation followup.

8 January 2025
Rated 2 out of 5 stars

After service care seems terrible.

Thank you for your phone call and eagerness to look after me as a customer

Great work

16 December 2024
PowerSmart Solutions logo

Reply from PowerSmart Solutions

Jacob, apologies that you couldn't reach us on your 1st call to us. We are happy that you reached us on your 2nd attempt and were resolved the same day.

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