I meant to leave it a few weeks and then provide feedback and forgot, oops! The whole process was great, a friendly and professional team, all done thoroughly. The system is great, I'm paying almo... See more
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We are a 16-year-old, independent, family-owned, CEC Retailer solar business covering the East Coast of Australia. All of our Installation Teams are employees of PowerSmart Solutions. Our Installations come standard with a 30-year workmanship warranty. With sales and service outlets in Wollongong, Sydney, Newcastle, Yatala, Rockhampton, Mackay, and Townsville, local service is very close at hand. Service and backup are what we specialize in. We strive for customer satisfaction with every customer we see.
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44 Transport Street, 4207, Yatala, Australia
Replied to 85% of negative reviews
Typically replies within 24 hours
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Really happy with the whole process and everything was explained really well
An incredible experience from woe to go. Rabieh was fantastic in the planning phase and the implementation and go-live was seamless. Now looking forward to those power bills going down, down, down!
We got exactly what we were told we were going to get. Tradies turned up on time, keeping us updated with progress. They did a clean and professional job. They explained how everything worked. The app is a great way to keep a check on how the system works
The whole entire experience from start to finish was terrific! However the only problem was the inverter had to be mounted so it's in direct sunlight. It would be good if a sun viser or cover would be provided to cover the inverter to get better efficiency instead of trying to find and buy expensive covers or make one.
From the initial visit to our home from your salesman Jason Ralph, everything was explained in detail without being to confusing and with total professional attitude.
The installation guys were very polite professional and quick to do the job.
Have recommended your company to a couple of people.
Hopefully if they contact you they will experience the same as us.
The installers were great, quick, efficient friendly and made sure I understood the system. Great communication through the process and great knowledge shared
Before making our decision to use PowerSmart's service, we did our research and received a few quotes from other competitors. PowerSmart's price is not the lowest among them, but I was extremely impressed that they sent an actual person to our property for a consult, and they explained to us in details where and how many panels we can fit onto the roof to maximise the profit we can get from solar energy. Other companies usually just plug your address into their application which will just place the panels anywhere on the roof.
The warranty they offer for the panels and their workmanship is also longer than many other companies as well!
The installation process went smoothly without any hiccups. We are very happy with the service so far.
Ripper service .The 2 boys that came got stuck into installing it as soon as they arrived,they had it done in no time Excellent service and hassle free
Very punctual and professional, would highly recommend to anyone thinking of getting solar.
Very happy with the analysis that PowerSmart Solutions did to determine my needs re Solar and happy with the solution.
Installation went well, everything up and running so very happy.
Dan was extremely professional and informative during the initial contact.
During installation, the team were very informative, worked quickly and left the area without any issues.
Very happy with the whole process, Job done on time and only took a few hours.
You guys were amazing. When you came to our house the first time the installers found we had a hole in our roof, which turned out to be 4 holes and some faulty tiles . You gave us time to get a repairer in to fix them, you kept in contact with us all the way. Never pressured us which was great especially as all this happened over Christmas.
The installers went through everything with us explained how the app worked, showed us what to do if ever it needed restarting. We are just so happy and couldn't recommend you more highly .Thank you
The salesman that came to our house was brilliant and informative and the tradesman that installed the system were thorough and really impressive. Really happy
Great customer service thanks to Trent and the Rocky team 👍
Super streamlined process, excellent communication- loving the app. All done in a few hours. Bring on the savings!
Easy to do business with. Great follow up. Always knew what was happening.
Sales representative presented accurate clear information showing real-time performance data. Good warranty on all components & installation. Installation completed to a high standard to the agreed timeline. Good communication & so far, great post installation followup.
Thank you for your phone call and eagerness to look after me as a customer
Great work

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