N&B - Powertool Supplies Reviews 

90
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Ordered through their sister website N&B Festool System Supplier as the price was very attractive. Website looks super professional. I didn't check them out on Trustpilot. 10 days after placing my... See more

Company replied

Rated 5 out of 5 stars

Good Prices, excellent service great product range? Principally FESTOOL and Metabo ranges others are available. Genuine products no grey imports. Have purchased from them for around 8 years no problem... See more

Rated 5 out of 5 stars

Quick delivery (1 arrived the following day, the other 2 items arrived the day after). All items (Festool) were very well priced (lowest online from our research) and well packaged. They were also... See more

Rated 5 out of 5 stars

This company has the lowest prices for FESTOOL products and I was initially dubious, so I checked out trustpilot and read a mixture of reviews both good and bad. But my experience is a very good one.... See more

Company details

  1. Tool shop
  2. Construction machine dealer
  3. Safety and work wear
  4. Tools Wholesaler

Written by the company

Nuts and Bolts is a successful online business with over 30 years of experience in the powertools & fixing sector. We have a physical warehouse in Weston-super-Mare to fulfil our online orders and also a public/trade counter on site. All of our products are brand new, genuine and carry the manufacturer's guarantee. We stock and have accounts with leading brands such as: Makita, DeWalt, Festool, Hikoki, Metabo, Milwaukee, Bosch, OX, Stihl. Backed by our in-house customer service department we can offer high levels of buyer satisfaction along with the benefit of online savings.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(90)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery was left outside at side of…

Delivery was left outside at side of house.Discovered about 2am coming home from work.Item was not packaged very well.In a plastic bag which was torn,allowing the shredded cardboard to cover the item.Had to use a paint brush to remove the debris as it was inside the air vents.Can’t believe DeWALT supplied this item with no box,just a flimsy plastic bag.All that said,the item was very well priced so can’t complain too much.

19 September 2024
Rated 4 out of 5 stars

NEARLY 5 STARS

Ordered through their sister website N&B Festool System Supplier as the price was very attractive. Website looks super professional. I didn't check them out on Trustpilot.
10 days after placing my order I started to get a little twitchy. Checked Trustpilot, ave reviews with some glowing and some very negative. Sent an email to N&B which was blocked. Pondering my next steps when I received a text from courier this morning 31 July 2024 to expect delivery.
Massive relief when my box of sanding paper turned up.
Dropped one star due to lack of communication and blocking my email. Otherwise very happy with my purchase.

30 July 2024
Unprompted review
N&B - Powertool Supplies logo

Reply from N&B - Powertool Supplies

We are not sure what made your email get blocked, this is something we do not want and certainly do not do intentionally. please use customerservices@nbtools.co.uk for contact. There has been delays with Festool stock into the UK so sorry for this effecting your order. Glad you like the new website, this has now been switched to be our main site.

Rated 1 out of 5 stars

Terrible customer service delivered by automatons.

Have used this company many times over the last 15 years. I've spent thousands with them. Apparently this all counts for nothing now.
The same item was listed at 2 differing prices on their website. I pointed this out and asked for a refund of the difference as I had ordered at the higher price. £15.60 was all it was on an order of over £200.00. Due to the item having a different stock number literally an 'A' on the end of the cheaper listing they would not help. The exact same item, yes, so could you price match as you promise? No. Unbelievably poor customer service delivered by automatons. How can a once really great family firm have fallen to such a low standard of care and pride. Money I guess.
I'll take mine elsewhere in the future and will be advising others to do the same. Shame.

25 March 2024
Unprompted review
N&B - Powertool Supplies logo

Reply from N&B - Powertool Supplies

We are sorry for your experience, its always difficult when the stock profile has what seems the same item at different prices as these are costed in differently and a refund is not as simple as it seems. We have taken your comments seriously and will look at better options in this situation for the customer. I would like to thank you for past custom.

Rated 5 out of 5 stars

So… took order about 10days to arrive…

So… took order about 10days to arrive on account of Festool dispatching the df500 connectors from Germany - happy to wait though as the price was considerably cheaper than other sellers. I figured they must have to shift a shed load of stock to secure these retail prices for their customers, and was prepared to wait a bit longer for delivery. Unbelievable value, customer service was super helpful and efficient in updating my order progress when I phoned them up. Would defo use again.

3 February 2024
Unprompted review
Rated 5 out of 5 stars

Great tools and great prices.

Great tools and great prices.

The turn around on my order was very quick and no messing around. Oddly enough I had also purchased a few items from FFX and that order was not what I would normally expect from them. So, I've a few more items to purchase and these guys will be getting my business.

4 November 2023
Unprompted review
Rated 5 out of 5 stars

Great First Time !

Searching on Ebay for a DeWalt mitre saw work stand I thought to try Google shopping as well.
Very surprised to find a ( not known to me) tool seller selected by Google as cheapest and by a very large margin.
I thought it must be dodgy but, here it is listed on Trustpilot and looking like a substantial business on Google Streetview too.
Ordered the saw stand, free delivery and received next day all the way up here in Scotland.
Fantastic price !!!!
Perfect first time - Now priority bookmarked into my web browser.

20 July 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look