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Preen & Clean Reviews 

2,844
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 581 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional staff who always arrive right on time and take exceptional care of the property and sills during every visit. Many consumers note that the online account system and automated invoicing make completing payments extremely fast, simple, and convenient. Some reviewers were not happy with the cleaning quality, mentioning persistent water marks, streaks, or dirty window panes remaining after the service. A few other people also felt that their windows were occasionally left with noticeable streaks, water spots, or leftover debris in the corners.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the polite and friendly staff who... See more

Staff

Clients share positive opinions on staff, frequently describing the cleaners as polite, friendly, and highly... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with sparkling, spotless windows and... See more

Payment

Reviewers express general satisfaction regarding the payment experience, frequently highlighting that the... See more

Product

Customers had positive experiences with product, noting that windows and sills look fantastic and clean.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From first booking, to first clean was so quick and with great communication. Window cleaner knocked to check what needed doing was very polite very friendly and professional. Job done to very hi... See more

Company replied

Rated 5 out of 5 stars

This is the second time I am using Preen & Clean service as we recently moved to a new house. These guys are fantastic. They are on time, spot on, polite and trustworthy to treat your house as their o... See more

Company replied

Rated 5 out of 5 stars

From the moment I booked Instant confirmation of my booking was given a time slot. Unfortunately didnt get the chaps name who arrived promptly He was professional. approachable, and considera... See more

Company replied

Rated 5 out of 5 stars

First time user of this service. Windows and sils sparkling, kept informed of arrival time, very friendly operator, took his time and made a great job. Like the idea of rewards also the knowle... See more

Company replied


Company details

  1. #4 of 9 best companies in Window cleaning service
  2. #12 of 18 best companies in Cleaning Service
  3. #3 of 4 best companies in Gutter Cleaning Service
  4. #4 of 8 best companies in House cleaning service

About Preen & Clean

Written by the company

Preen & Clean, the UK's premier purified, hot water window cleaning company. With thousands of happy customers, hundreds of 5* reviews and cutting-edge window cleaning equipment, Nobody cleans better. We currently operate in the following areas:

  • Barnsley
  • Blackburn
  • Bolton
  • Burnley
  • Bury
  • Bradford
  • Castleford
  • Dewsbury
  • Doncaster
  • Goole
  • Halifax
  • Harrogate
  • Huddersfield
  • Hull
  • Keighley
  • Leeds
  • Manchester
  • Oldham
  • Pontefract
  • Rochdale
  • Rotherham
  • Salford
  • Selby
  • Sheffield
  • Wakefield
  • Wetherby
  • York

Using our eco-friendly hot water window cleaning technology, we take our time cleaning your doors, glass, frames and sills - leaving you with windows that make your home smile again!

Nobody cleans better

Written by the company

Professional
Our 5* window cleaners provide only the best service to each of our customers, something we take pride in. You’ll easily spot Preen & Clean team in our branded vans, and we always arrive in uniform. We also keep you up to date on your cleaning schedule with reminders the day before we’re due to visit, so you’re never surprised to see us!
Friendly
We’re a family business, and we know how important it is to like and trust the people that take care of your home, so we put our customers at the heart of everything we do. From expertly tailored services, quality customer care, to a range of easy-payment options, our friendly team lives up to our shining reputation.
Reliable
You can rely on us to turn up and leave your windows sparkling, quickly, conveniently, and to our 5*standard. All of our window cleaners are local to the area, so they’re never too far away. And on the rare occasion we’re running late, we’ll always let you know in advance.
Value
Premium window cleaning, without the premium price tag! We offer excellent value for money with cleans starting from just £8 that are guaranteed to leave your windows gleaming. We get in to every nook and cranny, making sure your glass, frames, sills and doors are always left sparkling.

Our services

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Contact info

New customers save 20% for 6 months

Save 20% of the price of your window cleans for the first 6 months

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(2,844)

568 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Clean windows

Really pleased but came a little too early I wasn’t prepared as I didn’t know the time of arrival. However brilliant experience subdued were cleaned with no disturbance to people still asleep. There were still water marks in some of the windows but I can live with that overall very pleased and would recommend

6 July 2026
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Reply from Preen & Clean

Hi Shamsa, Thank you for your review, we’re really pleased to hear you were happy with the overall experience and that the clean was carried out with minimal disturbance.

We do understand your point regarding arrival times. Our rounds run between 8am and 4pm, and as we work on a postcode-to-postcode basis, it can be difficult to provide exact arrival times as we need to keep the schedule moving for all customers throughout the day. We always do our best to accommodate requests, and if a later visit is preferred, our customer service team can look into what options may be available.

Regarding the water marks, we appreciate your feedback. Sometimes windows can have existing residue or build-up from previous cleaning products, soaps, or treatments, and this can take a couple of cleans to fully break down and remove. Our regular cleans help gradually restore the glass and achieve the best possible finish.

If you’re still unhappy with any areas after the clean, please let our customer service team know and we’d be more than happy to arrange a free reclean to put things right.

We’re really glad you were pleased overall and appreciate your recommendation. Thank you for choosing us! Kind Regards, Preen & Clean

Rated 5 out of 5 stars

First clean by Ian..great results and…

First clean by Ian..great results and spent his time doing a perfect job

4 July 2026
Unprompted review
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Reply from Preen & Clean

Hi Simon, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Happy Customer!

Good communication, nice sparkling windows and sills. Easy to pay!

4 July 2026
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Reply from Preen & Clean

Hi Nigel, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

After the first visit I could tell…

After the first visit I could tell straight away the difference that it had made to my windows and frames. The operative was very polite and answered any questions we had. We are looking forward to a long and happy relationship with Preen and Clean #sparkling windows.

4 July 2026
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Reply from Preen & Clean

Hi John, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Service from start to finish of my…

Service from start to finish of my first clean was great. Signed up online, received a message when my first clean was and easy to pay the balance once the clean was complete. Even though I was told the first clean might leave streams, windows were spotless 10/10

4 July 2026
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Reply from Preen & Clean

Hi Sara, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 4 out of 5 stars

On the whole good but some of the…

On the whole good but some of the windows have water droplet marks.

3 July 2026
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Reply from Preen & Clean

Hi Jennifer, Thank you for your review, your feedback is greatly appreciated. We're sorry your not happy and these are not the standards you strive for! If you contact our customer service team we'd be happy to arrange a reclean. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Leon did a great job today windows n…

Leon did a great job today windows n sills shining exelent job leon thank you preen & clean yous are fab

3 July 2026
Unprompted review
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Reply from Preen & Clean

Hi Maggie, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Our window cleaner was Peter

Our window cleaner was Peter. He was very polite explained how your compsny work and what he had fone today. Our windows doors frames and sills look amazing .
Mrs Jane Fanning

2 July 2026
Unprompted review
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Reply from Preen & Clean

Hi Jane, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 4 out of 5 stars

There are a few sopts and streaks but…

There are a few sopts and streaks but as you advise this is common in the first few cleans

2 July 2026
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Reply from Preen & Clean

Hi Mark, Thank you for your review, your feedback is greatly appreciated. If you contact our customer service team they will be happy to arrange a re-clean if you are unhappy! Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Lovely clean windows

Arrived on time, windows spotless great service, highly recommend

29 June 2026
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Reply from Preen & Clean

Hi Evo, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

First time using Preen and Clean and…

First time using Preen and Clean and Peter was very friendly and did a great job on the windows, would highly recommend this professional service, thanks again Peter!

1 July 2026
Unprompted review
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Reply from Preen & Clean

Hi Tim, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

The chap that cleaned our windows was…

The chap that cleaned our windows was so helpful. Called me to talk through things and windows were very clean.

28 June 2026
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Reply from Preen & Clean

Hi Elivir, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 3 out of 5 stars

Window Cleaner very good. Brush tired.

I am really pleased with the competence, manners and attitude of Brian who carried out the first cleaning today. I am not particularly happy with the standard of brush he had to work with - it had seen a lot of duty and was worn in part. My contract is for window cleaning every 4 weeks, I truly hope I see a brush in good order next time if your change routines mean I always see a worn brush. 1/3 of the windows have water marks but on reflection the windows and frames were dirty so I will not request a reclean but do request a brush in good order on revisits.

26 June 2026
Unprompted review
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Reply from Preen & Clean

Hi Paul, Thank you for your detailed feedback, we really appreciate you taking the time to share it.

We’re pleased to hear that Brian made a positive impression with his professionalism, manners and attitude, we’ll be sure to pass your kind comments on to him.

We’re sorry to hear about your concerns regarding the condition of the brush. All of our equipment is regularly checked and maintained, but we will absolutely raise this with the team to ensure everything used on your property is in excellent condition moving forward.

Regarding the water marks, as you mentioned, heavily soiled windows can sometimes require an additional clean to achieve a perfect finish. However, we’ll make sure extra care is taken on your next visit to deliver the standard you expect.

Thank you again for your feedback, it helps us improve, and we look forward to providing you with a better result on your next clean. Kind Regards, Preen & Clean

Rated 3 out of 5 stars

There are marks on windows

There are marks on windows

26 June 2026
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Reply from Preen & Clean

Hi Mehru, We’re sorry to hear this, this isn’t the standard we aim to deliver. We’ve passed your details to our customer service team, and someone will look into this and arrange a free reclean if needed. Sometimes it can take 2–3 cleans to fully remove the build-up from previous soaps and chemicals to achieve a completely streak-free finish. If your account is under a different name, please contact us on 0800 061 4216 (Mon–Fri, 9am–5pm) or email info@preenandclean.com so we can help quickly. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

First experience

First experience and even after the short rain today our windows and cills are still shinning. Im so picky on window cleaning but with preen and clean I have no worries.

24 June 2026
Unprompted review
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Reply from Preen & Clean

Hi Vickijk, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Very nice easy process i didnt even…

Very nice easy process i didnt even notice he was doing the windows til i heard something look and seen cleaner and wen finished he weaved and gone i would personally and recommend you should sign up and rest assure and forget about windows they will come do it and go 1 less stress in uk keep up the good work

23 June 2026
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Reply from Preen & Clean

Hi Raheem, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

My windows look sparkling!

My windows look sparkling!! Amazing clean! Better than any other company we’ve used. Thankyou guys!!

25 June 2026
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Reply from Preen & Clean

Hi Jazmine, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Excellent service and great price

Excellent service and great price - too cheap for what they do, but hey I’m not complaining. My windows are now sparkling and they cleaned my door too ….sooo pleased.

23 June 2026
Unprompted review
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Reply from Preen & Clean

Hi Caroline, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

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