Missing parcel despite Royal Mail confirming delivery. Rude fella behind the counter. Never using this place as a collection point again. Now have the hassle of trying to get a refund from the sender.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dropped my driving license in my bag and had a bunch of stuff in there so was rearranging my bag in the aisle whilst having a member of staff behind me. Get to the till and I already knew what was goi... See more
After a few positive visits at Barassie Premier shop in Troon, as I had initially exclusively contact with male staff, I had a misfortune to be served twice by belligerent middle-aged, wee female. Eve... See more
Very clueless rude man - premier store 93 wootton road kings lynn. Went to collect a relay parcel less than 24hrs after it had been delivered to the shop. “Apparently” its been returned to sender ev... See more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered over a month ago and they…
I ordered over a month ago and they have not sent any information on shipping ..i have reached out by email and no answer At all been over a week and just a robot generic answer . May have to call banks and report a fraud company.
Absolute scam
Absolute scam. They operate under Grafton Collection also. Stay away from this Chinese scam.
Ordered a Xmas gift
Ordered a Xmas gift. Apparently coming from CHINA! No response on current status. I’ve sent several inquiries. Is this a real store or a con??
Will not respond to a return request
Will not respond to a return request. Going in circles. Do not buy from them!
Uppingham store Rutland
Uppingham absolutely smashing staff always friendly always got everything you need. They even keep an eye on my dog in the car for me while I shop on their Camera. Keep up the great work great local shop and lovely people with a smile thank you.
if I could give them less than a star…
if I could give them less than a star than I would, I thought I was buying a l git item and got a bogus counterfeit. Won’t return emails
Parcel ordered 26Oct Xmas gift it's now…
Parcel ordered 26Oct Xmas gift it's now 16 Dec I get genetic replies. ITS THE WORST PLACE TO SHOP. THEY DONT CARE AT ALL i have sent 4 emails all I get is absolutely no help whatsoever.
Sell vapes to children
Sell vapes to children - lack of education into what is in a vape e.g. bleach, anti-freeze, rat poison, battery acid. They aim marketing at children to wrap up the addiction and ensure profit for many years. The lowest and least ethical form of money making.
Terrible terrible terrible
Terrible terrible terrible! The worst shops on whole UK, maybe even whole Europe! Seems like that’s not just one shop problem! Every single Premier shop I have been in seems like just one the worst than another! I avoid these shops like plague now. How they still exist is a miracle!
Ripped Off Over And Over Again !
I have a Premier Store about 10 yards from where I live but only use it in emergencies becauseof the ridiculously high prices on just about everything. Recently within the last month I have called in there on about 9 occasions for a few staple items rather than travel 2 miles to Aldi in the car. On every occasion ive been overcharged ! Bread which is priced at £1.25 on the shelf goes through at £1.49 on the till. Sometimes items are scanned sometimes they are not. Ive noticed when an unscanned price is typed in its never whats showing on the shelf and always more ! Eggs overcharged, Butter overcharged, items which have an offer price or buy two for £2 always seem to lead to overcharging as they are never implemented. The usual girl on the check-out looks embarrassed every time I go in now, as ive constantly pulled them up about this over-charging! Make sure you watch what they do and add all your items up to know what you should pay. Watch when they scan in an item to see if the till price matches the shelf price. I'm certain all this over-charging is a deliberate ploy !
rip off the store in shear brow blackburn over…
the store in shear brow blackburn over charge people it maybe pennies but they all mount up all the staff do it so i think they have been told to do it also if the price says £1.95 on the shelf lable with the item name and it says £1.49 on the item they have to charge the price that is on the item but they don't they charge from the label on the shelf and some people don't realise what is going on all the staff are ripping customers off they tried it with me but i refused to buy it.
Biggest scam ever!
Biggest scam ever!! Do not use! Ordered snoopy clogs they sent me plain white after 6 wks waiting, and said it was just a color variance! Then would only refund 100% if I mailed them back at my expense!
If I could give no stars I would
If I could give no stars I would. Barrage of abuse trying to sort out an error on a parcel drop off receipt when it was scanned incorrectly. Verbally abused and told to get out of the shop and take my parcels. My parcels thrown on the floor. Shop worker screaming her head off, and completely losing it.
The lady at the postoffice is so rude…
The lady at the postoffice inside Premier stores Rivermead is so rude and slow. She nees to learn customer service skills. Just because I said I didn't want to pay over 6.00 to return a parcel when there are other cheaper services available (like courier or Royal mail 48 hr tracked online,)she said... its not my fault...was I blaming her no...just saying I didn't want to pay 6.00. You wonder why little shops are going out of business. I will never ever set foot in that place again. I will go to Brixington where my custom in appreciate.
Hi the premier by bargain booze I…
Hi the premier by bargain booze I wouldn’t recommend as the guy who works there has had a go at me telling me move my car telling me not to park by my daughters school beeping his horn at me when I am with my child telling me move with his hands also the evri delivery guy who delivers parcels there scratched my car with his parcel bag and I also told the previous guy to tell him to watch what he is doing and he ignored me and just told me to park else where when there is plenty of space there disgusting. This is just to make people aware of there cars being parked there incase this happens to you thank you.
Premier store girish's quarrywood…
Premier store girish's quarrywood barmulloch glasgow
Iv given 1 star because I can't give none the service from this store is shocking from staff and also management n owner
I placed an order through happy shopper at this store waited n waited on order called to check were it was and they had de idea they wernt going to send my order because I didn't give them a five star review Previously 🙃
REALLY !!!
the reason I didn't was because they didn't follow simple instructions . Anyway they accepted order-and took money from my bank even tho they knew they wernt sending the order and now I'm being told I need to wait up till 10 days for refund !!!
Then I put another review on and the owner reply basically calling me a lier total piss poor behavior and customer service
Premier near selston:
Premier near selston:
Great shop, amazing cashier, one of the only place that stocks Pokémon cards in my area and they are 30p under market price. Underrated!
Premier at Honicknowle Green Plymouth
Premier at Honicknowle Green Plymouth
Absolutely disgusting customer service they never look at you ,
Never say their manners.The shop assistants are just so rude
And talk to you as if you are trash, I have boycotted this store
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








