Premier Carriage Wedding Transport Reviews 

178
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and courteous chauffeurs who arrive punctually, provide exceptional communication, and go above and beyond to ensure weddings and special events are completely stress-free. A few other people also felt that the online platform made browsing a wonderfully diverse selection of unique vintage vehicles remarkably straightforward and simple. Consumers repeatedly noted that the automobiles were presented in immaculate condition, adding an extra touch of elegance, wonderful photo opportunities, and absolute comfort to every memorable journey. Reviewers would strongly recommend these reliable transport services to anyone planning a celebration.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally professional throughout every event.... See more

Service

People report positive experiences with service, highlighting exceptional professionalism and reliability... See more

Product

Customers report wonderful satisfaction with the vehicles provided for their special occasions. Reviewers... See more

Booking process

Reviewers highlight positive aspects of the booking process, describing it as simple, quick, and... See more

User experience

Users describe positive interactions with user_experience, highlighting a fantastic wedding day experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hired the Cadillac Fleetwood from Premier Carriages for our daughters wedding. We were so, so pleased, not only with the car which was absolutely beautiful, but also with the service provided, whic... See more

Company replied

Rated 5 out of 5 stars

We hired the Red Route Master for our wedding day. Excellent communication from start to finish. Very responsive and attentive. It made the whole process so much easier. The Bus was incredible. Our gu... See more

Company replied

Rated 5 out of 5 stars

Owner and driver of the wedding car was very helpful with advice in advance of the day. Arrived in very good time and was friendly, patient, professional. Presentation of both driver and car were sup... See more

Company replied

Rated 5 out of 5 stars

Couldn’t fault the service ; the helpful and very courteous , friendly chauffeur . Absolutely would not hesitate to recommend and would use their service in the future . Thank you for making a speci... See more

Company replied


Company details

  1. #7 of 25 best companies in Car rental company

Information provided by various external sources

We are proud to present one of the UK’s largest compilations of beautiful & prestigious vehicles viewable on one website ranging from the most luxurious modern wedding cars through to the 50’s & 60’s classic cars and way back to the age of vintage motoring elegance of the roaring twenties. Named after our company The ‘Premier’ Collection incorporates an extensive range of Modern, Vintage and Classic wedding transport such as Rolls-Royce, Bentley, Jaguar, Beauford, Wedding Buses including the famous London Routemaster, American Stretched Limousines, Volkswagen Campervans and other unique, rare and unusual types of vehicles for hire. Established in 1996 we have gained a wealth of experience and professionalism and with many thousands of weddings successfully completed and a choice of over 600 wedding vehicles are now recommended by many leading wedding venues, photographers and wedding planners with our legendary service widely recognised, including by the Aristocracy. Our Classic and Vintage vehicles have starred in many major film and television roles and you may well recognise them.


Contact info

4.9

Excellent

TrustScore 5 out of 5

178 reviews

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4.9

All reviews

(178)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding

The car was perfect and the driver was fantastic. Very happy with the service!

10 August 2024
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Reply from Premier Carriage Wedding Transport

Thakn you Greg for your review. All the best to you and Rachel for the future.

Rated 5 out of 5 stars

Vintage bus hire wedding

We had a great time having a vintage bus for hire for our wedding. Booking and communications was seamless and stress free... Couldn't fault the value in comparison to how much it would of cost us to hire enough cars for a large bridal party plus we love vintage double deckers and we're able to have a space to ourselves to relax post church while family were able to enjoy and be part of the ride on the lower deck. WE LOVED IT!

24 August 2024
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Reply from Premier Carriage Wedding Transport

Thank you Sarah and Shane for your review. The photos you have sent us looks amazing on the Red Double Decker open Platform. Looks like you had a fabulous day. All the very best to the two of you for the future. Didier.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish
The rolls was exactly as I wanted all information and customer service was brilliant
The chauffeur Jerry was just the loveliest man and attention to detail was spot on he even did a dry run on his push bike the day before to check road works parking etc
I really can’t recommend this company enough!
Excellent value for money in an immaculate classic car tailored to our needs in a very personal way

20 July 2024
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Reply from Premier Carriage Wedding Transport

Thank you Sharon for your kind feedback.

Rated 5 out of 5 stars

Very impressed with the service…

Very impressed with the service provided
Quite a last minute booking , and the contact and helpfulness has been very impressive .
Would absolutely recommend .

18 March 2024
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Reply from Premier Carriage Wedding Transport

Thank you for taking the time to leave some feedback on here.

Rated 5 out of 5 stars

Great service

Easy booking process. Great communication from driver prior to the day. Very individualised approach.

5 March 2024
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Reply from Premier Carriage Wedding Transport

Thank you Louise. Wishing you bot hthe very best for the future.

Rated 5 out of 5 stars

Simply the Best

We hired 3 cars from Premier Carriage, everything was simply perfect. The initial enquiry was easy, the quotes back to us where fast and accurate, the booking process easy and detailed. The cars, drivers, ribbons, their timings - well, just everything was perfect and exceeded all expectations. I have already recommended them to our friends. Well done PC - great service. 10/10

18 May 2023
Unprompted review
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Reply from Premier Carriage Wedding Transport

Thank you Nicola for your time to share your feedback. All the best to you both for the future.

Rated 5 out of 5 stars

Outstanding service for our wedding day

Our Rolls Royce ghost driver Paul was very professional by giving us helpful tips and went above and beyond to help us to make our wedding day run smoothly

Best Regards Matthew & Leanne Barrington

8 July 2023
Unprompted review
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Reply from Premier Carriage Wedding Transport

Thank you for your feedback Matthew.

Rated 5 out of 5 stars

Wedding Transport

Used as transport for our wedding. Great service offered, easy process & very accommodating to our needs. Would highly recommend!

17 August 2022
Unprompted review
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Reply from Premier Carriage Wedding Transport

All the very best for the future Robert. Thank you.

Rated 5 out of 5 stars

Mr & Mrs Wiggett xx

Well what can I say and where do I start! this company was amazing from the start of booking to the day they arrived, I got married on the 18th June 2022. Contact was quick, easy and very friendly (I was probably there pain in the ass with a few changes lol).
Didier you was a star, very friendly to talk to and very polite :-), and my driver for the few hours we hired was Khan! You were the most kindest, friendly, well mannered driver I have met, you made everybody feel comfortable, offered help if and when needed & all parties involved Bride & Groom (for both pick ups) have commented on your kind friendliness. The weather was a bit crap but you were there with your umbrella to stop me getting wet! but you had a kiss on cheek from the Bride :-). and also the limo was clean, tidy and magical for all on the day.
Thank you so much for being apart of our day and making it extra special. Very highly recommended! if I could give more stars I would x
thanks again Mr & Mrs Wiggett xxxxxx

21 June 2022
Unprompted review
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Reply from Premier Carriage Wedding Transport

Thank you very much for your kind comments. We do not mind changes at all. That's why we are here for. Wishing you all the best for the future. Best Regards as always, Didier.

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, the car I originally booked was decided by the owner that it was too outdated (jaguar), premier carriage found me another car and had everything in place before phoning me to inform me of the change, they checked that I was okay with having a different car (mercedes) which I was fine with.
Michelle was absolutely lovely, she took my bridesmaids to my venue then came to get myself. With all the nerves we forgot out flowers so she went back to my house with a bridesmaid to get them.
Thankyou again Michelle

8 June 2022
Unprompted review
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Reply from Premier Carriage Wedding Transport

Thank you for your review and great to hear the upgrade to the brand new Mercedes was well received. Modern Vehicle fleet often get upgraded but we always make sure clients are happy with the upgrade. I have passed on your comments to Michelle who was only too pleased to have helped with the flowers on the day.

Rated 5 out of 5 stars

Thank you so very much

Thank you so very much for the impeccable service. Chauffeur arrived in plenty of time. Very smart. Campervan was immaculate. Thank you again. B xxx

10 November 2021
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Reply from Premier Carriage Wedding Transport

Thank you for your review and your kind comments on the Retro Campervan.

Rated 5 out of 5 stars

Very happy with all the service…

Very happy with all the service received from the initial booking to the final good bye to the chauffeur.
Car arrived in advance of when needed ( I was then able to relax a bit ).
Car beautifully decorated with orange ribbons as requested, I was even given an option for the ribbon colour in advance.
In conclusion, I couldn't find fault with anything, and it just added to the great day of my Daughters wedding.

14 October 2021
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Reply from Premier Carriage Wedding Transport

Thank you for taking time to write a review David. Best as always, Didier @ Premier Carriage

Rated 5 out of 5 stars

First Class Service.

Absolutely First Class Service. Fantastic service from start to finish.

13 October 2021
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Reply from Premier Carriage Wedding Transport

Thank you Sandie. Great to hear that everything was appreciated. Wishing you all the best for the future.

Rated 5 out of 5 stars

Amazing

Amazing. The car was stunning. Professional chauffeur. Always in hand when i called. Never too much trouble and very friendly. Id recommend Premier Carriage to any friends getting married.

13 October 2021
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Reply from Premier Carriage Wedding Transport

Thank you for your review Dan.

Rated 5 out of 5 stars

Excellent service

Excellent service, I was constantly emailing and phoning, nothing was too much, they were extremely helpful with everything, made sure I was completely satisfied before handing over to drivers.
Drivers were courteous and professional, again nothing was too much trouble.
I would definitely recommend Premier Carriage Wedding Cars.
Thank you for service

13 October 2021
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Reply from Premier Carriage Wedding Transport

Thank you Catherine for taking the time to leave some feedback on Trustpilot. all the best, Didier.

Rated 5 out of 5 stars

Professional and Friendly

Didier gave a very professional service from the very start of my initial enquiry right through to my wedding day. The car we ordered was beautiful and completely over and above my expectations and can’t wait to see the photos. 100% recommended Premier Carriage.

13 October 2021
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Reply from Premier Carriage Wedding Transport

Thank you Amber for your kind words. Best wishes as always, Didier.

Rated 5 out of 5 stars

Bentley Mark VI Wedding Car Hire

We booked a Bentley Mark VI for our wedding last month with Didier at Premier Carriage who was friendly and professional and made sure I had all the details of the company/vehicle owner (Lux Wedding Car Hire). I would recommend Premier Carriage for any newly engaged couples looking to hire a classic car for their wedding.

13 September 2021
Unprompted review
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Reply from Premier Carriage Wedding Transport

Thank you Rosie for your feedback.

Rated 4 out of 5 stars

Simon arrived early so we got some…

Simon arrived early so we got some photos before we left the house. He was friendly smart and the car was in very good condition. Everything asked about the car was explained.
He allowed the bride to have photos once we got to the venue.
It was a lovely surprise for my wedding day.
Thank you Simon from Chris and Vanessa

2 August 2021
Unprompted review
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Reply from Premier Carriage Wedding Transport

Thank you Chris and vanessa for your lovely feedback.

Rated 3 out of 5 stars

Poor service from vehicle owner/driver but followed up by PC

Edit: Premier Carriages did follow up and manage to refund some of the cost.

You would think forking out hundreds of pounds for a vehicle for an hour on your wedding day would give you some assurance that it would go smoothly. Not at all. Vehicle owner contacted me on the morning of the Wedding to say that the driver had cancelled and the car wasn't coming. After some very stressful back and forth, managed to arrange a new driver. New driver didn't have contact details for the bridal party so it was a nightmare for them meeting up. Car didn't have the ribbons and flowers promised as advertised. Hugely disappointing. Premier carriages seem to devolve all responsibility as soon as you make a booking and aren't contactable, which makes me question what the point of this company actually is.

20 July 2021
Unprompted review
Premier Carriage Wedding Transport logo

Reply from Premier Carriage Wedding Transport

Thank you for your feedback Simon. I am saddened to hear of this online. Please could you let me have a Booking Reference Number so we can identify you and look into the issue ? Our telephone line is open Monday to Friday from 9am to 6pm. At the week end and/or on the day of the hire you can use the Telephone Number/s provided on the itinerary. We do not dissolve any of our responsabilities as soon as you have made a booking so I am not too sure what you may have been told ? If you could please let me know your booking details so we can find out what has happended. I know there has been a few times when prebooked chauffeurs have had to go into Self-Isolation and finding chauffeurs at the last minute has not been an easy task but if you could let me know your booking details I would like to find out what has happened exactly.

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