Premier Dead Sea USA Reviews 

944
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I bought this product originally for my wife at a mall kiosk (which I'm always a bit suspicious of), but after I started traveling to Israel for work, I spotted Premier Dead Sea's location along the s... See more

Rated 5 out of 5 stars

Special THANKS to Stephanie who assisted me to my faulty Nuna Pro. Knowing my urgent need, a replacement was sent to me within a week. Nuna Skin even offers me a top upgrade to Nuna Max at a prom... See more

Rated 5 out of 5 stars

Few years ago, I tried a Premier nourishing cream for man and I decided to have always a stock available for the future. I could find the internet official site to order it. I have been attracted by q... See more

Rated 5 out of 5 stars

If you're looking for skincare that really shows results and improves your skin this is the 5 star products you want in your skincare regimen! Luxury products at amazing prices and beautiful packagi... See more

Company details

  1. Cosmetics shop
  2. Pharmacy
  3. Skin care clinic

Written by the company

Premier Dead Sea Skincare brings the extraordinary healing properties of the Dead Sea directly to your skin. Rich in essential minerals such as magnesium, potassium, calcium, sodium, and iodine, the Dead Sea has long been revered for its profound benefits to skin health. These naturally concentrated elements work to revitalize and nourish the skin, promoting overall well-being. Our cutting-edge skincare formulas combine the best of nature and science. Through advanced research and state-of-the-art laboratories, Premier Dead Sea Skincare harnesses the potent benefits of the Dead Sea's minerals, the beauty of plant extracts, and innovative liposome technology to deliver maximum skincare results. Each product is expertly crafted to support and enhance the skin's natural ability to renew itself. Recognizing the skin’s needs, our formulas provide a vital source of energy, oxygen, and nourishment, ensuring that your skin absorbs only what is truly beneficial. By merging nature’s wisdom with the latest scientific breakthroughs, Premier Dead Sea offers a luxurious and effective skincare experience — where science meets nature for radiant, healthy skin.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

944 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(944)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Seems to be working on my wrinkles

The product seems to be working.. im 64 and would like to keep the wrinkles and saggy skin to a minimum. Ive just started using it. I hope to see a big difference as time goes by and I continue with my new products..

31 January 2024
Rated 5 out of 5 stars

Great assistance of Jacky

The item I bought could not be delivered. I wrote to customer assistance and Jacky S. helped me with the process. She was worried about the problem but she solved it very efficiently. She got in contact until the cream was delivered. Thank you for yor kindness.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

It was absolutely great

It was absolutely great. The products are great. And I have to say, the staff via email was very very helpful and understanding becouse our products were taken away at the airport and they shipped new ones.
Very thankful.

23 January 2024
Rated 5 out of 5 stars

Received the a broken jar and no response to replace it

1/15/24 UPDATE
I received my replacement jar along with little complimentary gifts! I want to give a big thank you to Jackelyn S from Premier who has been nothing but understanding and supportive! She did an excellent job and I truly appreciate all she did for me.
I want to reiterate the Premier Dead Sea Products really are very good; I will continue to recommend them to friends and family, and will continue to purchase them in the future.
Thank you again Jackelyn!

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I received the 4 Milk and Honey Body Butter jars on December 9th, packed in a beautiful box. Unfortunately one of them ended up broken in the package. Three times I emailed the Premier Dead Sea US Customer Service and included pictures of the broken jar – to date I have received no response. I even called customer support once, spoke with a woman named Jackelyn S., she opened a ticket for me and asked me to email her the pictures, again, which I did – that was 16 days ago, still nothing, no response, no action to replace the product.
I really do like the Milk and Honey Body Butter product and still recommend it to anyone with dry skin, as the product does absorb and make your skin feel hydrated for a long time. But I am very disappointed in the company ignoring this issue, and not replacing the $60.00 jar that arrived broken during shipping – not very professional at all, and for that experience I do not recommend buying from them.

8 December 2023
Unprompted review
Premier Dead Sea USA logo

Reply from Premier Dead Sea USA

Dear Anne Sardella,

I extend my sincere apologies for the delay in addressing your concern. We have received the photos you provided. Regrettably, the holiday season led to a temporary surge in customer service inquiries, causing a delay in attending to your matter.

I genuinely apologize for any inconvenience caused by this delay, and I am committed to resolving this issue promptly. Kindly contact me at 866-719-2038, and together, let's work towards a swift resolution.

Thank you for your understanding.

Rated 5 out of 5 stars

Friendly Presentation

The young lady at the store gave a pleasant, informative and friendly presentation of the products available from your company. She was very knowledgeable of the product and very patient and kind. She showed/demonstrated the products to me that she thought we best for my skin. She also listened to my opinions and feedback to customize my purchase to be sure I would be happy about my purchase.

22 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent quality

I started using the salt and the peeling mask, and I love the products is amazing how my skin feels, smooth and soft.
I highly recommend the products for people with skin problems like acne, black and dark spots.

2 October 2023
Unprompted review
Rated 5 out of 5 stars

Checking on order

Jacky was very friendly and helpful with my order. I really appreciated her checking on my order and letting me know what was going on. Thank you!
Susan McGinnis

1 September 2023
Unprompted review
Premier Dead Sea USA logo

Reply from Premier Dead Sea USA

We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.

Rated 5 out of 5 stars

Life time Guarantee.

Had a gr8 experience with my Advance Eneo bought 2018. Stephanie had always been helpful in finding solutions to any problem with my device to date. Thanks Stephanie.

14 March 2023
Unprompted review
Premier Dead Sea USA logo

Reply from Premier Dead Sea USA

We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.

Rated 5 out of 5 stars

Great product and Stephanie is very…

Great product and Stephanie is very helpful if you have any issues.

14 March 2023
Unprompted review
Premier Dead Sea USA logo

Reply from Premier Dead Sea USA

We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.

Rated 5 out of 5 stars

Great product and fast delivery.

17 November 2022
Unprompted review
Premier Dead Sea USA logo

Reply from Premier Dead Sea USA

We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.

Rated 1 out of 5 stars

Poor Customer Service

I have been using these products for years. Usually, I picked them up when traveling to the US for work. Since COVID my work no longer requires travel to the US so I ordered some products online. I understood that it would cost me a little more with the US to CAD exchange rate and custom fees...even though the product was shipped from Israel to the US and then to Canada.
I ordered almost $800 worth of products. First there was confusion regarding my mailing address which was clearly stated upon purchase so my products were not shipped until 2 weeks after the order was placed. I ordered 2 items for my mother, the face cream was fine but the face mask did not have plastic wrap around the box and there was no plastic seal/cover under the lid. I took photos of the item and sent an email to customer service regarding this fact and that my mother doesn't feel safe using a product that arrived unsealed... especially in this day and age. Customer service did not get back to me. I sent another email and after over a week I received the following response:
"The product you ordered came in the write way, the box does not come with clear plastic wrap, only with the box closed and a plastic cover on top of the cream container."
Maybe it is true that the box does not come with plastic wrap but as they stated... it should have come with a plastic cover/seal under the lid. The fact is I paid a premium price for a premium product and one of the items did not arrive in a new unopened state.
I am very disappointed in the customer service. They offered no suggestions on how to make this situation right! I won't order from this company again and will advise friends and family to do the same!

11 January 2023
Unprompted review
Premier Dead Sea USA logo

Reply from Premier Dead Sea USA

I hope this message finds you well. We want to extend our sincerest apologies for the experience you recently had with our customer service team. Your satisfaction is our top priority, and we are truly sorry that your recent interaction did not meet your expectations.

We deeply value your feedback, as it helps us improve our services and ensure that future experiences are more positive. We are committed to addressing the issues you encountered and making the necessary improvements to prevent similar situations in the future.

To resolve any outstanding concerns or issues you may have, please do not hesitate to contact our dedicated customer support team at customersupport@premierna.com. They are ready to assist you and ensure that your needs are met to your satisfaction.

Once again, we apologize for any inconvenience you may have experienced. Your feedback is invaluable to us, and we are dedicated to providing you with the high-quality service you deserve. Thank you for your understanding, and we look forward to assisting you promptly.

Rated 5 out of 5 stars

Using the Premier eye cream

Using the Premier eye cream, facial serum and the body treatments for over 7 years , those are my favorite products by far (:
I would like to get more samples

13 May 2022
Unprompted review
Rated 5 out of 5 stars

I want to thank and give recognition …

I want to thank and give recognition to Stephanie TR for the excellent service she provided me. She was very patient, listened to my concerns, went above and beyond, and got the issue resolved. Not to mention she was very kind. I appreciate everything she did for me. Thank you so much!

20 December 2022
Unprompted review

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