Premier Estates Limited Reviews 

Premier Estates - Service Charges Enquiry - Direct Debits

Christine was very helpful and informative and helped with my service charges enquiry

Rang to pay my service charge and spoke to Leanne who was friendly and efficient.

Absolutely atrocious property management company. Avoid if you can possibly do so.
Terrible communication with tenants, emails are constantly ignored and not replied to.
Huge staff turnover.
Opaque accountancy verging on fraud that is now forcing us to engage lawyers to try and force some responses and honesty.
Richard Wilkinson , Regional Operations Director is particularly underwhelming and constantly fails to respond to resident correspondence and consistently fails to follows through with any agreed action points.

Hi, I’m looking for anyone who lives in the BS41 Loom street building. I am currently looking at buying a property there and can see the poor reviews regarding the management company. Is there anyone who lives in this building who can give me some info on whether they manage the building poorly before I make an offer

From the moment I moved into the property, I have been advised by my neighbours just how bad Premier Estates were and they have certainly lived up (or down) to expectations.

Next to no communication. Emails go ignored until chased several times. Numbers go unanswered.

Not a company I would ever choose to deal with again.

If I could give minus 10 i would, service was absolutely shocking,
Moved in January excess boxes left in bin store while unpacking. Not for long term as we had to take a car full of items to charity shop. But within 1st week we received a letter move boxes or you will be charged, not very welcoming.
We promptly did this, however other people have left items the council will not collect for long periods of time but this is not an issue. Also asked for asked for access to the gate via phone this has not happened and speak to directors.
We complained and complained, not following complaints procedure.
They clearly are not premier in the service they deliver.
paying for Leasehold and service charge and delivering adequate service. How they are still in business astounds me.
I said I was pissed off with them and was told if I did this again they would not deal with me, in my opinion if they done their jobs I would not have said this and it was one single word. Am I not allowed to allowed to express my opinion. Next stage ombudsman.

Leanne was excellent sorting out an issue with my invoice and reminders being sent to an old e-mail address. Very helpful and problem was quickly resolved to my satisfaction thus the 5 star rating

We have found them to be really responsive to complaints and getting jobs done when needed
Okay it is expensive but they do a great job at getting things done
Linda our estates manager is great at her job

3 years worth of accounts missing, don't add up, constantly asking for more and more money, very slow response. Nothing ever gets replaced or sorted, building and interior looking untidy, but never any money to fund it!!!! Absolutely disgraceful and unfair. Is there anyway we an all get together in a group? There must be something or someway we can all get help.

Building has a communal hot water/heating system supplied by gas. Due to breakdown and theft of outside meter have had no proper heating/hot water for 14 months as system cannot be used. Despite this Premier billed and charged me for gas use in January. Using immersion boiler and electric heaters. No updates since March last year.Still don't know when it will be fixed. Eighteen months and still no end in sight.Nishka Siva my manager. Doesn't reply to formal complaints or return calls. Useless complaint system. Either no reply or don't answer the questions. Senior staff don't care. Don't go anywhere near a property managed by Premier

Emailed Premier Admin 22/5/25 Gave details of a complaint made to Richard Wilkinson 19 March and two complaints to Nishka Siva 9 April. No replies received despite having emailed and t/pd since. Even emailed a company director, Will Hallworth, who batted matter back to the people who ignored me in the first place.
This week have been sent another bill for Jan to March for hot water/heating which it is impossible for me to use.
Still no update when or how system will be fixed
This shows the utter contempt they all have for their captive customers. Company rotten from top to bottom.

Horrible team, horrible company.

0 Management, 0 structure, 0 customer centricy

Especially Liane

The goal of the team is to delay the problem, or sway to different departments, but never to resolve it, and we are paying service charge to this incompentency.

Disappointing company to work with.

Awful company to deal with. Our estate is a shambles (st Michaels park) They are taking monthly payments for 60 houses and what do we get in return? Some of the grass mowed approximately every 6 weeks. They ignore the majority of the estate (even the entrance to the estate which they had always previously mowed) calling it ‘meadow’. It’s not. It’s weeds. There are weeds growing alongside all the kerbs. Rubbish in the ditch. Smelly stale water in the ditch. I have emailed our estate manager 3 times now with no response. Where is our money going?!?! Why do we not get accounts?!?! And before I get a reply saying ‘contact us to go through the accounts’ - that’s futile. There will be no response.

This review is well over due and frankly if I could give them 0 stars I would.

This management company is a disgrace. They have no idea what they are doing, and turn over more staff in a year than anywhere I've ever seen. The lack of moral within the team and their internal issues seep out of their office and impact us leaseholders.
I have owned a property with them since 2018, and have had my fair share of issues with them many of which are still ongoing till this day.
My so called 'dedicated estate manager' Emma Hassall never answers the phone or is always on 'site visits'. James Wild the senior estates manager is a rude and dismissive man, who has sent me round in circles for nearly 2 years. They accept no fault and love to deflect onto the leaseholder. Their communication is shocking and are pathetic excuse for a management company.

After reading all the reviews on here I can see I am not the only one that has these issues with them, I honestly don't know how on earth they are allowed to behave like this. Personally I am ready to take them to court because I am fed up with the neglect and lack of management.
Every year the service charges go up, but the management declines. I have had an ongoing complaint with them for nearly 3 years and have asked them multiple times to come to a resolution with me or provide me with a deadlock letter so I can take this matter to the ombudsmen, but as per usual no response. I asked for a face to face meeting in their office back in December 2024 it is now nearly May 2025 and I have heard nothing about this meeting.

I have had a major leak in my apartment from the balcony above mine which caused endless damage to my apartment causing the ceiling to fall through in the living room and one of the bedrooms, all of the content of the apartment was water logged and due to premiers neglect resulted in mould everywhere. The apartment has only now at the start of the year been fully fixed, however premier have turned around and said for all the internal content damage I would need to claim against my own insurance, when initially they told me they would cover the cost of the carpet, sofa etc. Fast forward to last week I've visited the property it find there is now a huge leak in one of the bathrooms from the apartment above and the balcony leak has returned. 4 years later and I'm back to square one, I am beyond fed up with this. We've just had bran new carpet fitted and in process of getting new furniture when this happens.
I've tried contacting Emma again and surprise surprise she's not at her desk at the moment.

The amount of money of this property has cost whilst being vacant is ridiculous, and what makes it worse is premier estates don't acknowledge this at all. Service charge gets paid every month, council tax, water, electric and ground rent are all being paid every month, whilst the apartment sits there empty all because premier couldn't deal with the leak 4 years ago when the implications were minimal.

I can honestly say, if you are considering buying a property and Premier Estates are the management company please please stay away from it. They are just awful to deal with, and I can honestly say have put me through hell these last 12 months. They dont acknowledge errors, they speak to you like you are mud on their shoes, and nothing ever gets sorted properly. You have to chase and chase to get anything sorted - even problems as big as rats in your loft space (loft space you arent allowed access to so cannot sort yourself anyway). A year on and I am still living with a disgusting smell from the mess the rats left, and its genuinely making me ill. It doesnt matter who you speak to, they are all the same. I would never live in a property managed by this company again.

We would like to say a huge thank you to Nishka Siva who co-ordinated a huge project of urgent major works done extremely quickly and cost effectively with her careful budgetting and updates along the way. This was a huge project of historical neglect which she dealt with.
We wish her all the best in her maternity leave and would love to see her return, (if she so wished at later date). So professional,and a pleasure to work with, a huge thank you to her, and all Premier Estates.
Flat 6.
Redhill, RH1 1PZ

Been trying to sell our property for 2 years even at BMV just to get out from Premier Estates. Been messed around by them to the point of fury. They will omit information requested and later claim it wasn't intentional. Yet it lost us the sale and unless they cant read the correspondence from us and solicitor their excuses are not acceptable.

Disgraceful

Premier Estates are utterly shocking, They have no morals, They are only interseted in taking the cash for a development but then dont actually provide a service.
They will dispute this review by claiming I'm disgruntled but I really hope someone looks at this and realises that if you move into a flat where they manage, you are gonna get screwed over.

Provided me with the final accounts for August 2022 in Feb/March 2025. Blaming everyone else for their most likely made up charges, but unwilling to provide any documents yet. Also not understanding I have not lived within the property in 2022 and moved in in December 2023. Slow responses, absolutely no humanity, just throwing their legal stuff on you and hoping you will eventually give up and leave. It takes them years and years to complete accounts but payment must be done within weeks. Totally incompetetent people on all levels and they even try to make mental health issue case to undermine your case. They will eventually end up with property ombudsman and also lawyers will be all over it.

Edit. What a rubbish reply from this extremely poor company, contact your team, like anyone in your team cared for customer's, daylight robbery I call this!

Still stealing customers money.

Waiting 10 working days for a response from my initial email is unacceptable.
Still waiting for a response from the reviews team after being told to get in touch.

Outraged.

Charges going up yet service is declining. Daylight robbery, and theft of the customers money.
Don’t charge for, or provide a service if you aren’t going to deliver it.
Disgraceful.

Premier Estates have managed our development for 17 years. We have always been impressed with the service we have received. The current Estates Coordinator Michael Daws is very responsive to my requests for repairs, he always replies immediately letting me know exactly when the work is going to be done.