Premier Sports Reviews 

1,824
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 689 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and efficiency in resolving issues. Many people highlight the excellent customer service, noting quick response times and a smooth overall experience. The service provided is frequently described as first-class, with reviewers appreciating the prompt and effective solutions to their queries. However, some customers were dissatisfied with the subscription process, encountering difficulties with online activation and misleading information about contract terms. A few people also experienced poor service, including issues with accessing channels and being charged incorrectly after cancellation.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, professionalism, and... See more

Subscription

Clients share ambiguous opinions on subscription, with many reporting accidental sign-ups for annual plans... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent and efficient support... See more

Response time

Customers had positive experiences with response time, with many reviewers highlighting prompt and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I recently had experience of trying to rectify my subscription to PS as there had been a misunderstanding. It was dealt with by Hannah, who was most helpful and clear in advising me. Her replies wer... See more

Rated 4 out of 5 stars

I was sent my annual renewal email and then saw that new subscribers were being offered the same for £20 less - not much but as with a lot of companies, new customers more important than loyalty. I co... See more

Rated 5 out of 5 stars

I was subscribing to Premier Sports, but could not watch it on my television. Over the last few weeks, I have tried to contact Premier on my computer about the problem, but failed miserably. Today I... See more

Rated 5 out of 5 stars

PS offers the chance to watch live sport not available elsewhere. As a Bayern fan with the DFB Pokal final. However, if you want to pay just monthly pay as you go be careful which tariff to pay for... See more


Company details

  1. Media company
  2. Television station

Written by the company

Our focus is on LALIGA, Scottish Cup football, United Rugby Championship (URC), Ice Hockey, Motorsports, GAA & MMA. We are delighted to be able to bring fans over 1000 events per year including all 151 games live from the United Rugby Championship, Every LALIGA game on LALIGATV, the biggest games from round 4 to the final of the Scottish Cup, exclusively live Premier Sports Cup games in Scotland and European football qualifiers, up to 15 games a week from the NHL.


Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,824)

677 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They are a rip off

They are a rip off. There is no option to buy single events if that is all you are interested in. You have to buy the whole month which turns in to two because the subscription doesn’t cancel immediately.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I live in Canada and watch Super Rugby…

I live in Canada and watch Super Rugby Pacific 2026 via Premier Sport. Over the years of doing so I have had to rely on a series of live streaming on line services. Premier Sports is by far the best of these that I have used. The quality of product, the availabilty of all games and the speed at which it makes VOD available are all excellent.

An additional feature is the way it has structured inquiries, including response time and attention to detail, is phenominal. Raymond Skett

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service from Premier Sports…

I thoroughly enjoyed the Premier Sports app. But I was even more impressed with their customer service (from “Schofield”) when I complained about them continuing to charge me when I had already cancelled the service. Perhaps understanding my great age (76) they surmised I had actually forgotten to press send on my request. They promptly formalized my cancellation for me and did not charge me that extra fee. Thank you so much!!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Very good helpline

Curtis replied very quickly and helped positively with my misunderstanding of the T&Cs. I will subscribe again next year if European Rugby is on Premier TV. Very positive experience throughout my subscription.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

I somehow subscribed twice to PS and…

I somehow subscribed twice to PS and cancelled one sub and kept the other going.I tried to watch Rugby this weekend and got a no active subscription notice,so I thought they may have cancelled the wrong sub or even cancelled both.
To my relief,this was sorted out by Steve with the minimum of fuss.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

I couldn’t connect the app on my tv.

I couldn’t connect the app on my tv.. phoned the company & Spencer sorted me out, she had great patience as I’m an older lady & not technically minded… she was polite efficient & went to great lengths to achieve this . I want to say her customer service went beyond… Jackie…

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Steve from Premier Sports was really…

Steve from Premier Sports was really helpful in resolving a billing issue for me. He responded promptly, clearly explained everything, and arranged a goodwill adjustment as promised. The remaining balance was processed smoothly and my account was cancelled with no further charges. Really appreciate the efficient and professional support. Thank you, Steve.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Commendable Support 5🌟 🥇🍾

5🌟 🥇🍾
Curtis at Premier Sports is my hero.
Over in Co Kerry from the UK for the birth of my granddaughter I was disappointed in that I was
going to miss my teams quarter final in the URC
championship. Not a problem for Curtis. He very
quickly had me set up to watch not only Friday nights game, but a 24 hour pass so that I could view all the
quarter finals. FIRST CLASS CUSTOMER SERVICE.
And my daughter obliged by delivering our beautiful
Granddaughter at 05:05 into the bargain.
Very many thanks Curtis for helping me out.
Your assistance was much appreciated
and Premier Sports customer support highly commendable.

29 May 2026
Unprompted review

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