Premier Sports Reviews 

I cancelled my Premier Sports subscription on 30 April, 8 days into my first billing period and well within the 14-day statutory cooling-off period. Despite this, I was charged a full extra month and met with a series of deflecting responses that ignored my legal arguments entirely.

It was only after I cited their own Terms & Conditions, the Consumer Contracts Regulations 2013 that they called me and agreed to issue a refund.

The refund has now been received, which I appreciate. But no customer should have to go to these lengths to enforce their basic statutory rights. The cancellation process is opaque, the customer service responses were evasive, and I received no confirmation email at any stage of the cancellation.

Proceed with caution if you ever need to cancel.

I was disappointed to discover that cancelling still required payment for the following month due to the terms and conditions. It felt like a frustrating surprise, so I’d recommend checking the cancellation policy closely before joining. I cancelled today 21st May and will be charged 21st June for the month of July. I want to stop today and I'm happy to pay the rest of this month but paying for the month after that seems 'nasty' and money-grabbing.

I would like to thank your customer service team for helping me to reduce my costs. Being a pensioner I have to watch my bills. Spencer was very helpful.

Call handler (Spencer)was extremely helpful and was able to support me with what I required.
Very polite and courteous.

Customer service person was very knowledgeable and helpful

Emma was very friendly and knowledgeable
Got it sorted straight away

Had an issue that needed to be resolved quickly and was done so with no hassle, perosn I spoke to was Curtis, great customer service

I have contacted your customer service department a couple of times over the years, and have always been very happy with the outcome. Today, Curtis resolved my issue very quickly via email with great communication. Thank you!

My payment method had failed as I'd updated my credit card. A quick call to the support number got me back on track. The support assistant was helpful, polite and friendly.

I asked them to call back because I didn’t understand the text message. The assistant explained carefully and politely : she had no difficulty persuading me to accept an advantageous renewal contract. Thanks.

The call was answered very promptly and Kiara resolved the issue immediately. Excellent service. Many thanks.

Steve was wonderful in explaining the reasons for a problem I had accessing Premier Sports via Sky, great customer services!

Suddenly my financial situation became tight so i had to pull back on subscriptions, Premier sports was approached and in all honesty were brilliant, they understand and Curtis went about fixing my cancellation, couple emails later job done , massive help massive thanks to Curtis and Premier Sports.

Customer services were great. Thanks Curtis.

Premier Sports were efficient, understanding and respectful of my situation. They responded to emails very quickly gave excellent service .

The Agent (Emma I Think) Was extremely helpful and Polite and efficient. A Credit to the company.

Excellent service by Steve will definitely use this platform again for future Rugby Union games while in Canada.

great responsive customer service.
I had a query over cancelling my subscription which was responded to quickly. Steve was very helpful in answering my questions and quickly resolved the issue to my satisfaction.

I asked for some support with my billing and Premier Sports reacted very quickly and dealt with the issue efficiently!

The girl on customer service was excellent, polite and sorted the problem very quickly thanks 🤩