Being forced to do this review is a bit off putting
Company replied
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Review summary
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In English version form to enter card detail never came. Switched to German and it worked ...
Company replied
Straight forward process
Company replied
I have paid topup £5 ut not added to the mobile number i was confused but the oin was sent i fiund it in junk mail . Thank yiu
Company replied
Company details
Written by the company
Exclusive discounts on mobile recharges online. Fast international mobile top-ups with competitive pricing from leading carriers.
Contact info
Portugal
- www.prepaid-mobile-recharge.com
3.4
Average
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Prepaid Mobile Recharge
Hi YAO B, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Prepaid mobile recharge - Is this company linked to Giff Gaff?
Is this company linked to Giff Gaff?? I bought £9.80 giff gaff credit and get the message that I don’t have any credit, as I try to make a call. Why? I’d just added £9.80 to my giff gaff account. I have tried SIM card in two different phones cos I thought problem was with the phone but still the same outcomes. The money, £9.80 has come out of my account and been paid to a company called ""Prepaidmobilerecharge"" on the 14th July 2026. Next thing I know, two days later on the 16th July 2026, £49 has left my account to the same company - "Prepaidmobilerecharge" which I did not authorise. This must be a scam/fraud! I have reported issue to my bank as a scam/fraud. Stay away from giff gaff and this company - “Prepaidmobilerecharge.” Surely giff gaff must be aware of what’s going on!
14 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Sir/Madam, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Alan Barney, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Subscription scam!
Subscription scam! Would give zero stars if I could. Like other reviews I believed I was dealing with giffgaff o top up my childs phone with £10 and only realised when the transaction went through that it was a third party. A few days later I had a £49 charge on my bank account! I was not aware of signing up for anything and still dont even know what this company does! I am now claiming through a fraud dispute with my bank as the company only offered a 20% refund. Avoid this company at all costs!
15 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Jen, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Genny Contin, thank you for sharing your feedback. We sincerely apologise that your experience with Prepaid Mobile Recharge did not meet your expectations. We understand your frustration and are truly sorry for the inconvenience you experienced.
Regards,
Jarvis
used this website because I simply…
used this website because I simply wanted to top up my EE mobile phone. At no point did I intentionally sign up for a £49 subscription. I believed I was making a one-time payment for a phone recharge.
As soon as I noticed the unexpected charge, I contacted customer support and cancelled the subscription immediately. I requested a full refund because I never intended to purchase a recurring membership and did not use any of its benefits.
Unfortunately, the company refused to issue a full refund and only offered me 20% of the subscription fee, despite my explanation.
In my opinion, the subscription terms were not presented clearly enough, and the overall experience was misleading. I would not have proceeded if I had understood that I was signing up for a recurring £49 membership.
I hope the company reconsiders its practices so that other customers do not experience the same issue.
14 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Mylene Belem, thank you for sharing your feedback. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service. Your feedback is incredibly valuable to us, and we take your concerns very seriously.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Khalid, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Payment easy.
16 July 2026
Reply from Prepaid Mobile Recharge
Hi Pedro Antonio Esteban, many thanks for the rating! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi John, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
MISLEADING!!!
MISLEADING!!!
I used this service to top up Tesco mobile (mistakenly thinking this was a Tesco mobile provider).
They then charged me a 'subscription fee' of £49 but this doesn't actually give you any top up credit or service, you then need to add additional call/data packages on top of this. I'm struggling to understand exactly what they claim to offer for the subscription.
I spoke to them on the phone to try and understand what I get in return for this payment, for example top up credit (would make sense), but all they can say is 'for our services'.
On the 'Premium Plan' listing on their website, it clearly outlines that:
'Included every month: 10 GB Int'l Data, 2000 Int'l Minutes, 2000 SMS' - upon questioning how I access this benefit, they replied 'We do not have access to mobile network accounts or the ability to activate or manage data, minutes, or SMS allowances' - SO WHY ARE THEY ADVERTISING IT????
Really not happy with the experience and will be requesting a full refund. Joke.
16 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Hannah Kedward, thank you for sharing your feedback. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service. Your feedback is incredibly valuable to us, and we take your concerns very seriously.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Robert Hughes, thank you for sharing your feedback. We sincerely apologise that your experience with Prepaid Mobile Recharge did not meet your expectations. We understand your frustration and are truly sorry for the inconvenience you experienced.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Sabrina Boyle, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Stay away from this company
Stay away from this company - i tried to to top up my daughters mobile not realising she was on comtract anyway and they auto enrolled me on a £49 per month - 12 month subscription which they are refusing to refund
15 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Sir/Madam, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Decent topup
15 July 2026
Reply from Prepaid Mobile Recharge
Hi Kalpesh, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Good work done
15 July 2026
Reply from Prepaid Mobile Recharge
Hi Adongo Vincent, many thanks for the rating! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
They debited my account claiming that I…
They debited my account claiming that I subscribed for a service and I ask them what was the subscription all about They could not provide an answer
I would have loved to give them 0 star because they are scammers
4 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Okoghenun Abiodun, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Dimi NL, thank you for sharing your feedback. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service. Your feedback is incredibly valuable to us, and we take your concerns very seriously.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Rachel McGlone, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
No credit!!!!
14 July 2026
Reply from Prepaid Mobile Recharge
Hi Adrian Szczypkowski, we’re grateful and appreciate you taking the time to share your rating with us.
We would like to confirm that your Tesco Mobile recharge with PIN Code 9303 **** **** 3015 was delivered. You should have also received a confirmation email regarding this. Please be sure to check your spam or junk folder in case it was filtered there.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Kristian Pompa, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
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