Being forced to do this review is a bit off putting
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Review summary
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In English version form to enter card detail never came. Switched to German and it worked ...
Company replied
Straight forward process
Company replied
I have paid topup £5 ut not added to the mobile number i was confused but the oin was sent i fiund it in junk mail . Thank yiu
Company replied
Company details
Written by the company
Exclusive discounts on mobile recharges online. Fast international mobile top-ups with competitive pricing from leading carriers.
Contact info
Portugal
- www.prepaid-mobile-recharge.com
3.4
Average
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Would give a zero if I could
Would give a zero if I could. I also thought I purchased a €10 top up. I deliberately chose the no subscription option and they charged me an additional €49 for a service I didn’t sign up to. They state by agreeing to their terms and conditions that you are opting into their service, however nowhere does it say in their terms and condition that you have to pay for a subscription, in fact it says you are choosing the non-subscription option. Absolutely shady company and honestly businesses like these should not be allowed operate online. I’ll be contacting my bank for a chargeback.
22 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Joanne Dardis, we’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
Regarding your concerns, we would like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Perfect no probs
25 July 2026
Reply from Prepaid Mobile Recharge
Hi Paul Cogin, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Definitely a fraudulent company
Definitely a fraudulent company. I used the service once for £20 top up. Thinking it was a legit company, Only to see that further down line that they had taken £49 from my bank which I never authorised.
I would recommend you stay clear of this and try and find an official mobile carrier to go through to get your top up. I feel cheated and robbed.
I’ve contacted my bank and reported for fraud
And I’ve just opened up a trust pilot account just so I can leave a review and warn people
25 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi John Carpenter, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Bought a one off pay as you go top up…
Bought a one off pay as you go top up voucher for £30 and they have tried to setup a weekly recurring payment of £49. Thankfully my bank flagged it as fraud and declined the transaction. Won’t purchase via this website again.
24 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Chelsie, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
tried to take money out!!
i got my £10 giffgaff voucher but they tried to take £49 out of my bank. thankfully i dont have sufficient funds for that to go through but i still never agreed to any subscription
24 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Isabella Butler, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi B Monica Goligher, we’re grateful and appreciate you taking the time to share your rating with us.
We would like to confirm that your O2 top-up with PIN Code 9170 **** **** 9603 was delivered. You should have also received a confirmation email regarding this. Please be sure to check your spam or junk folder in case it was filtered there.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
This company is a hidden SCAM !!!!
Do not touch this company, I've purchased £4.90 for a 5gb, and nothing more, and I called them back after a day saying it didn't work that 5gb, and request everything to be refunded and stoped, they confirmed everything will be stoped, but can't refund the 4.90, however now about a month later I see a charge from those scammers of £49.50, this is totally unacceptable, and I've already started to report it for some authorities in th UK.
22 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi correct uk, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
.good service
24 July 2026
Reply from Prepaid Mobile Recharge
Hi Lee Argent, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Nelpa Anuno, many thanks for the rating! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Been charged £49.00 for a subscription…
Been charged £49.00 for a subscription I didn't subscribe to. They are refusing to refund saying I had a 3 day cooling off period. It's a complete fraud. I believe I was purchasing a £10 EE top up. Please avoid.
23 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi E B, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
It is a scam
It is a scam
Didn't top up my sim card and kept charging me afterwards with unauthorised payments and I had to cancel my debit card. Scammed me with £49 unauthorised payment transaction
23 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Amr Fouda, we’re grateful and appreciate you taking the time to share your rating with us.
We would like to confirm that your EE top-up with PIN Code 1618 **** **** 9819 for your number ending in 8289 was delivered. You should have also received a confirmation email regarding this. Please be sure to check your spam or junk folder in case it was filtered there.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
SCAMMERS
SCAMMERS.
Tried to top up a phone, ended up with a subscription i didnt agree on. If it would state clearly on the website i would never sign up for that. Had £49 taken out of me, now on the second time my bank noticed that something is suspicious.
Avoid!
23 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Deimante Sandaraite, we’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
We would like to confirm that your EE top-up with PIN Code 1618 **** **** 0612 for your number ending in 7474 was delivered in a swift and timely manner, as scheduled. Timely delivery is a key part of our commitment to providing a reliable and efficient service, and we are glad to see this was upheld in your order.
Regarding your concerns, we would also like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Scam company
Scam company, stay away. After topping up 10£ on EE number, the company extracted 2 payments of 49£ each without my consent. People need to be aware of their fraudulent behaviour
1 June 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Alexandru Seremet, we’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
Regarding your concerns, we would like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Paul Chapman, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Dirty scammers
Scam company. Abusing the vulnerable!
Charged me £49 for services I was completely unaware of.
I genuinely thought I was topping my teen-agers phone £10 via the original EE website so you have been crafty there. Now I'm fighting to get that £10 reinstated to my account. Cannot communicate with this company. Be careful out there watch for these dirty dogs!!! They know what they are doing and continue to get away with it via legal loopholes. Also all the 5* reviews are written by the scammers and/or bots
20 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Kate, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Shahnawaz Khattak, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Just give me my credit
Worst top up company iv ever experienced, i actually did them by mistake, and what a mistake waiting now over 2 hours for my credit, stupid automated replies, id give them less than 0 if that was possible avoid at all costs
22 July 2026
Reply from Prepaid Mobile Recharge
Hi James, we’re grateful and appreciate you taking the time to share your rating with us.
We want to confirm that your Three top-up with PIN Code 1386******6591 for your number ending in 5742 was delivered. You should have also received a confirmation email regarding this. Please be sure to check your spam or junk folder in case it was filtered there.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Wanderfull service
22 July 2026
Reply from Prepaid Mobile Recharge
Hi Md Golam Kibria, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
This is a scam
This is a scam. They charged me 49 pounds TWICE for a service I never agree to having. They keep saying they are a legitimate company, that I agreed to having their subscription. A total lie.
22 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Uni Lee, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Scammers company they took £49 twice…
Scammers company they took £49 twice from my acount.
21 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Syed M, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
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