Prestige Flowers Reviews 

Great range to select from and easy website to use

I have used Prestige Flowers for some time now and they have not disappointed ever.
Flowers always in great condition and plants as well.

My husband sent me these and they flowers arrived practically dead! He emailed sent several photos what they asked for, wouldnt offer a refund so sent another set, same again. Seems like this happens quite often which it should not!! We will never use this company again. Maybe start delivering a better service instead of ripping people off, as these flowers are not cheap!!!

Edit..can I ask where you have requested further information from??

Everything was great except for the size of the floral arrangement it was much smaller than the one in the picture. I had deliberately chosen the largest one but it was very different to that. This was a present and I feel it looked cheap. I would have preferred to pay more to get a better product. Disappointing only fo that reason.

Will avoid in the future!
The bouquet I ordered was a third of the size of the photo. I complained twice to customer service and never heard back. Very bad service all round

Great service and gorgeous flowers always

My bouquet arrived but unfortunately several of the blooms were wilting & not in a good state. Having sent various photos I was very happy to be sent another bouquet. Customer service sorted this for me. I blame this hot weather!

I asked if they could alter the message and specifically stated in the email 'if not this is okay'. They proceeded to put my order on hold and not send it as they couldn't facilitate the request. The next day they failed to send my order again and didn't offer a refund. Really awful service when people are ordering for time sensitive issues

Ordered flowers for my parents 60th wedding anniversary in plenty of time from Prestige Flowers, to be delivered today to a hotel where they are staying for the occasion. Advised by Royal Mail they would be delivered tomorrow, which is not my parents' wedding anniversary and they won't be at the address. Spoke to customer services and best they could offer me was 'Sorry for your concern' and to wait because the time window might be updated by Royal Mail and there's 'nothing' they can do. I wouldn't trust an important or significant occasions to be honoured by this company.

The flowers that arrived were an utter disgrace, i bought them for my partner after the birth of our child. The company tried to say some are sent as buds this still wouldn't make up a full bouquet of flowers and looks nothing like the image on the website!

Some of the flowers were poor quality and only lasted a couple of days.
Paid £52 for sparse bouquet.
Very disappointed with customer care, not interested in complaint.

A good selection of flowers to choose from. An easy website to use. Arrived on time on both occasions I used Prestige Flowers. Very happy recipient!!!

Great service and quality. Arrived in early evening after my order was placed in late afternoon the day before. Great flowers and afternoon tea pack. Thank you.

I ordered flowers to give to my wife for our anniversary, the flowers arrived as the date agreed on the day of our anniversary.

They were well packaged no issue but on opening them the quality was not what I expected as a slight issue with them but as soon as I complained Georgia was on the case with the supplier and agreed there was a quality issue quickly replied and sent new flowers the next day. It was a good experience with prestige in fixing the issue rapidly so will be using them again.

Only online florist I will use. Having used Prestige Flowers for a number of years now they never fail to deliver high quality long lasting flowers which recipients are always happy with!

Gorgeous flowers as always- my go to!

Sunflowers light up every room & these are just perfect.

Thankyou Prestige!!

Flowers not delivered on the date requested, when contacted them about it told that it says in the t’ and c’s that depending on where you live this might not be possible even after paying extra for the service. (Don’t live in a remote place get all other deliveries fine) Refused a refund. Can’t even judge the flowers as we are still waiting for them ordered 5 days ago. Terrible customer service and a complete con in my opinion.take my advice and Order from somewhere reliable.

Lovely flowers which arrived the following day. In great condition & the afternoon tea kit was lovely. The website is really easy to use and there are loads of different options! Great!

I ordered some flowers and chocolates for my wife for our wedding anniversary.
I paid for next day delivery, our anniversary, as I wanted my wife to have a lovely surprise when she opened the door.
The service selected by Prestige Flowers was Royal Mail 24 tracked.
Suffice to say, they did NOT arrive. Nor did they arrive on the Sunday, eventually arriving on the Monday in a poor condition as the 'wet' absorbent cloth was dry. No doubt due to being sat in a hot Royal Mail warehouse for 2 days.
I went out and bought some extra Flowers on Saturday so my wife did have an anniversary present actually on her anniversary !!
The response from Prestige was 'poor' in my opinion with a suggestion to wait until deliveries finished at 20.30 on Saturday. Tracking showed still with Royal Mail in Bristol at 16.00 so obviously not going to get to us but email response closed by then !!
Requested a full refund as service supplied not as paid for.
Was offered a desultory £10 voucher which they know is worthless as anybody in this situation would not use them again !!
£50 completely wasted.....

I was recently sent a bouquet of flowers which, unfortunately, arrived in very poor condition. Many of the flowers were brown and appeared to be dying, and within two days they were completely dead.

I contacted customer services and submitted a complaint, including photographs. The issue was dealt with quickly and efficiently, with just a few emails exchanged to clarify the details.

I was then advised that a replacement bouquet would be sent the following day. It arrived as promised, and the difference was incredible. The replacement flowers were fresh, colourful, and absolutely delightful.