I'm absolutely thrilled! Everything is perfect: the complete package, the right pair of glasses, and everything in brand-new condition with no scratches or anything like that. The service was absolu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased 2 pairs of glasses recently, and one pair were delayed, Pretavoir quality standards advised that the lenses were not up to standard, which was not a problem for me. Happy to receive a bi... See more
Company replied
I have used another online provider for a number of years and, whilst they were great, they didn't have the frames I wanted. I found Pretavoir and was impressed by their product offering. I took... See more
Company replied
This is the 2nd pair of designer glasses I have bought with prescription and I can’t fault them. The Chanel glasses I’ve just bought would have been over £500 in the opticians and these were less than... See more
Company replied
Company details
Written by the company
Pretavoir - established in 2009 by i2i Optometrists is a family run business located in Glasgow, UK We are run by Sean McCauley who worked as an Optometrist for over 20 years. Under his direction our team provide prescription eyewear to the very highest standards aswell as the latest and best sunglass styles. We supply optical lenses from TruOptics, Essilor, Zeiss and other leading brands. We can also fit lenses to your existing frames. Every customer is invited to leave a review and we use the feedback, good or bad to help us improve our systems. Customer Service is our passion and Eyewear our Expertise. Over 250,000 customers have chosen Pretavoir - The Home of Luxury Eyewear Online - You should too...
33% off Prescription Lenses
Written by the company
- from TruOptics, Essilor and Zeiss
- Use code GLASSES33 for 33% off single vision lenses. ( offer excludes varifocal, Maui Jim and Ray Ban Official Lenses)
Official and Authentic
24 Month Warranty
100% Guaranteed Authentic. We only work with Official Brands and not third parties. You can be assured that any product you purchase from Pretavoir is genuine and official.
Contact info
153 Howard St, G1 4HF, Glasgow, UK, United Kingdom
- +44 141 5525065
- hello@pretavoir.co.uk
- www.pretavoir.co.uk
4.6
Excellent
35k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent product and service
29 September 2026
Reply from Pretavoir
We are delighted to hear that you had such a wonderful experience with both our item and our team's support. Thank you so much for taking the time to share your great feedback!
Pretavoir Customer Service
Frames with Varifocal Lenses & Varifocal Sun Lenses
I've used your company over the years as you sell quality glasses but this time when ordering with lenses, my glasses were send back to yourselves twice, first time scratched lenses and second time bolts extremely loose on lenses, but the main issue from the initial order first and finally receiving back to wear, took just over 2 months after chasing several times.
30 September 2026
Reply from Pretavoir
Thank you for your valuable feedback and for being a loyal customer over the years. We deeply regret that your recent experience with damaged lenses, loose fittings, and significant delay fell far short of our usual standards. We are reviewing our assembly and quality check procedures with our team to ensure these issues do not happen again and to improve our fulfillment times.
Pretavoir Customer Service
Although I ended up returning my…
Although I ended up returning my spectacles, only because I hadn't done precise measuring of my face, service was first rate as was communications.
29 September 2026
Reply from Pretavoir
We appreciate your feedback and five stars. We are glad you enjoyed our service and communication, even though the glasses didn't fit. We hope to help you again soon.
Pretavoir Customer Service
Best service ever—THANK YOU!
I'm absolutely thrilled! Everything is perfect: the complete package, the right pair of glasses, and everything in brand-new condition with no scratches or anything like that. The service was absolutely great, too. I haven't experienced such courteous service here in Germany in the last 40 years.
A top-notch shopping experience!
I will definitely recommend Pretavoir to others!
12 October 2026
Unprompted review
Reply from Pretavoir
We are absolutely delighted to hear how pleased you are with your new eyewear and the complete package. Knowing that our customer service stood out so exceptionally to you means the world to our team. Thank you so much for your high praise and for recommending us to others!
Pretavoir Customer Service
First time user and greatly impressed…
First time user and greatly impressed my mom and sister will probably be getting their next glasses from pretavoir! I’ve always hated transition lenses but i went with the opticians recommended one pretavoir had and chef’s kiss!! i wear my glasses everywhere indoor and outside comfortably and the reaction time to transition is so seamless. I’ve also received so many compliments on my frames. Would have given 5 stars save i updated my shipping address and although confirmed, my glasses were sent to my old address :( beyond that i will definitely be returning
28 September 2026
Reply from Pretavoir
We are happy to hear that your very first experience with us left such a wonderful impression and that your new eyewear has earned you so many lovely compliments. It is fantastic to know that our optical recommendations helped change your perspective on adaptive lenses, providing you with effortless comfort both indoors and outside. We are also delighted that your family members are considering us for their future optical needs.
At the same time, we completely recognize how frustrating it was to have your order delivered to an outdated location after you had already confirmed an update. Please accept our sincere apologies for this mix-up and the inconvenience it caused. We are reviewing our dispatch and address-updating procedures with our fulfillment team to ensure that changes are accurately processed for all future orders. We truly appreciate your feedback and look forward to welcoming you back again soon.
Pretavoir Customer Service
Reply from Pretavoir
We are delighted to hear that you had such a seamless purchasing process on our site. Thank you so much for your high recommendation and wonderful feedback!
Pretavoir Customer Service
Thank you very much
Thank you very much – the service was top-notch. This was my first time using this store, but certainly not my last. Even though I made a mistake when placing my order, the store handled the situation perfectly and helped me place a new order to ensure I got the right glasses and lenses—all without any extra charges. I highly recommend them and will definitely use their services again.
22 September 2026
Reply from Pretavoir
We are so grateful for your kind feedback and delighted to hear about your positive first experience with us. Mistakes can easily happen when ordering online, so we are thrilled our team was able to assist you seamlessly and ensure you received the ideal pair of frames and prescription lenses without any hassle. Knowing that you felt so well taken care of means the world to us. Thank you for your high recommendation, and we look forward to welcoming you back in the future.
Pretavoir Customer Service
Reply from Pretavoir
We are so pleased to hear that your order arrived so quickly and that you are completely satisfied with the authenticity of your item. Thank you for taking the time to share your positive feedback with us!
Pretavoir Customer Service
The glasses are absolutely beautiful
The glasses are absolutely beautiful, I love them! The delivery was super fast, and I’m very happy with my purchase. 😍
23 September 2026
Reply from Pretavoir
We are so pleased to hear that you love your beautiful new glasses! It is wonderful to know that the delivery was super fast and that you are so happy with your purchase.
Pretavoir Customer Service
Reply from Pretavoir
Thank you for taking time to review us !
Pretavoir Customer Services
Delays, poor communication, and scratched frames
My prescription lenses took beyond the advertised 5–7 working days. When I emailed customer service regarding the lab delay, I didn't receive a response until the package was already with the local courier.
Worse, the frame arrived visibly scratched, and they failed to include the original manufacturer lenses that were removed to fit the prescription. Extremely disappointing quality control and customer support for a premium purchase.
22 September 2026
Reply from Pretavoir
Thank you for sharing your feedback with us. We regret that your order took longer than expected to process and that our communication did not reach you in a timely manner. We are also concerned to hear that your frame arrived damaged. We take quality standards seriously and are currently investigating these lab, packaging, and support delays with our team to ensure our service improves moving forward.
Pretavoir Customer Service
Brilliant company, beautiful frames
Brilliant company, super range of designer frames at competitive prices, my Chanel sunglasses arrived quickly and beautifully packaged, communication was excellent and when an issue arose, which was covered under warranty, it was dealt with quickly and effectively. Highly recommend and will buy again.
26 September 2026
Reply from Pretavoir
We are so pleased to hear about your great experience with our designer frame selection and fast delivery! It is wonderful to know that our team resolved the warranty issue for your sunglasses quickly and effectively. Thank you so much for your high recommendation, and we look forward to welcoming you back again soon.
Pretavoir Customer Service
Next-level customer service
Absolutely superb service from Randa -honestly the best retail experience I have had in years, maybe ever. Also very quick delivery.
21 September 2026
Reply from Pretavoir
We are so pleased to hear that you had such an exceptional retail experience with us. It is wonderful to know that our team provided outstanding assistance and that your order arrived so quickly!
Pretavoir Customer Service
Top Notch Opticians in London
Strolling along Brompton Road, Knightsbridge on Monday, on our way towards Harrods accompanied with my sister, we happened to stop outside Maverick and Wolf Opticians, now called Pret A Voir, as their chic window display caught our eyes and I was interested in purchasing Sunglasses and prescription glasses.
We were warmly welcomed into the store by Davide, the lovely Security Guard, who greeted us with a warm smile.
Irfaan and Maryam also warmly welcomed us and kindly offered us refreshments.
The moment you enter the store, there is an immediate rapport and you're made to feel special and given undivided attention in finding the right frames.
The atmosphere of the store is very welcoming consisting of two floors, displaying over 30 designer brands, in such a beautifully laid out and immaculate store.
Maryam kindly assisted me in finding the right frames and I was very well looked after.
Irfaan mentioned they could also endeavour to source any particular frames I was after.
It’s so refreshing and so rare to come across an Opticians which provides such top-notch customer service, professionalism, a wide range of designer frames, as well as such warmth and authenticity.
We were so highly impressed by the lovely, professional, knowledgeable and courteous staff members, Irfaan, Maryam and Davide, who were so amazing and left a lasting impression on our first visit to the store, we will definitely return soon.
I can with the utmost confidence say that this store is head and shoulders above the rest and I would highly recommend them.👌👌👌
I wish the owner, Irfaan, Maryam and Davide every continued success.
5 October 2026
Unprompted review
Reply from Pretavoir
We are so happy to hear that your visit to our boutique was such a delightful experience. It brings us great joy to know that our window selection caught your eye and that our team made you and your sister feel so genuinely welcomed from the moment you stepped inside.
Creating a warm, attentive, and seamless environment is very important to us, and we are glad that our team provided the undivided care, hospitality, and expert assistance needed to help you select the ideal sunglasses and optical frames. We appreciate your kind recognition of our immaculate layout, our extensive designer collections, and our willingness to locate specific styles for you.
Your detailed and thoughtful feedback means the world to our entire team. We are deeply grateful for your high recommendation, and we look forward to welcoming you both back again very soon for all your future eyewear needs.
Pretavoir Customer Service
Amazing company to deal with
Amazing company to deal with. Excellent communication and very responsive to questions. I had to put my name down on the waitlist and I was notified as soon as the product came back into stock. I made the purchase and received the item within a week in New Zealand! Love my new sunglasses ! Highly recommend purchasing from Pretavoir!
25 September 2026
Reply from Pretavoir
We are delighted to hear that you had such a wonderful experience! It is great to know our back-in-stock notifications worked seamlessly for you and that your order arrived in New Zealand so quickly. Thank you so much for your kind recommendation, and we hope you thoroughly enjoy wearing your new eyewear!
Pretavoir Customer Service
Good company to deal with
Good company to deal with. Kept informed every step of the delivery process.
25 September 2026
Reply from Pretavoir
We are so pleased to hear that you had such a positive experience with us and felt well-updated throughout the entire shipping process. Thank you so much for taking the time to share your kind feedback!
Pretavoir Customer Service
It's brand new and a good deal.
Since this was my first order, I was initially concerned about potentially receiving an open-box or used item. However, those concerns were unfounded as I received a brand-new product. The item shipped very quickly from overseas in under a week, and I am quite impressed with the value I ordered.
25 September 2026
Reply from Pretavoir
Thank you for taking a chance on us for your first order! We are delighted to hear that your fears were put to rest and that your brand-new item arrived so quickly from abroad. Providing great quality and value is always our goal, and we truly appreciate your feedback.
Pretavoir Customer Service
Thank you for your wonderful service…
Thank you for your wonderful service and cooperation. I share your account with my family and friends because you deserve it and are simply the best. A heartfelt thank you.
9 October 2026
Unprompted review
Reply from Pretavoir
We are so grateful for your kind words and incredible support! It is wonderful to hear how much you appreciate our service, and we are truly honored that you recommend us to your family and friends. Thank you so much for your generosity and trust in us.
Pretavoir Customer Service
I had a problems with the glasses and…
I had a problems with the glasses and visions I received,so I have done another eye test and my vision unfortunately changed. the optician was in contact with me they changed the lenses with the new eyes prescription,very happy about it.five star for me
25 September 2026
Reply from Pretavoir
We are glad you enjoyed your experience with us. It is wonderful to know that our team was able to quickly assist you with your updated prescription and ensure your new lenses were updated smoothly. Thank you very much for sharing your feedback and for giving us a five-star rating.
Pretavoir Customer Service
Purchase of 2 pairs of glasses.
Purchased 2 pairs of glasses recently, and one pair were delayed, Pretavoir quality standards advised that the lenses were not up to standard, which was not a problem for me.
Happy to receive a bit later to their correct quality.
Customer support has been excellent, with a need to sort out another problem, which has been dealt with quickly and professionally.
Excellent, would recommend Pretavoir.
21 September 2026
Reply from Pretavoir
Thank you for your fantastic feedback and for your patience while we ensured your lenses met our strict standards. We are delighted to hear that our team resolved everything quickly and professionally for you. Your recommendation means a great deal to us!
Pretavoir Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.