PrettyLittleThing Reviews 

Ordered a dress on Saturday and it arrived today which is Wednesday. When I opened the package the smell of sweat off the dress almost made me sick. I thought maybe it was the material but you could smell it from the underarms of the dress. Actually disgraceful they’re sending out clothes to people that have clearly been worn. Would avoid at all costs.

Ordered a dress for next day delivery as I had a wedding for that day.
Dress didn’t come until 4 days after I needed it.
ABSOLUTE WASTE IF TIME AND MONEY! I WILL NEVER ORDER FROM HERE AGAIN.

Made my first and last order on the website, bought a jacket. Delivery was supposed to be by 27 july 21 and arrived to me only on 10 august 21 (14 days later). In addition to this, I was very disappointed when I saw how poor the quality of the product was. I would never wear that. It’s poorly sewn and the seam is crooked (even on the outside part of the jacket, which is visible when you are wearing it). Fabric was supposed to be “faux leather” but if looks and feels more like a foam than anything else. It doesn’t fit well. Paid $73 AUD in it (excluding delivery) - which I found it’s absurdly high for the quality of product delivered. Now I’m required to pay surcharge to return it back. Just a waste of money! Never buying anything from this website ever again.

Quality of PLT clothing is really bad. Everything I've had from them is see through, thin material and certainly not worth the money I paid so I've sent them all back. If you're going to charge that much for dresses the least you could do is ensure the quality meets the price tag

I literally have had the worst customer service experience EVER.

I order 2 dresses on Monday for a wedding on Friday. I specifically purchased the next day annual pass which made sense, the parcel was due to be delivered on Tuesday 13th July. I was sent confirmation from Hermes to say that it would be out for delivery between 11am- 1pm. As we all do I eagerly waited for the delivery of my parcel, nothing came. I tracked my parcel and it said that there was a “query with my address”. I immediately contacted PLT customer service via WhatsApps and asked them what the query was. Apparently my door number couldn’t be located, although I haven’t moved and this had NEVER happened before with a PLT order OR with Hermes delivery. Everything and I mean every I order arrives!

I confirmed my address again with instructions and then was told that I would have to wait 24-48hrs for the tracking information to be updated and for the order to be delivered again. I was livid as I needed the dresses ASAP for a wedding. I questioned why it would take so long and was told basically that’s the process and there’s nothing they can do. I went back and forth with PLT for a few days as their attitude was unacceptable they literally refused to contact Hermes to speed up the process, I was offered a free next day delivery as appeasement only after I asked what they will do to compensate me for the inconvenience. I told them I don’t want it as I had the annual pass which was useless, I was then told they can offer me anything else and I should wait the recommended time.

After 48hrs had passed and still no update to the tracking and no parcel. I contacted PLT again to see what was going on with the parcel to be asked to confirm my address again???? At that point I hit the roof, why would I need provide that information and I already sent it on Tuesday?? I was then told by the 10th customer service representative that I had dealt with that I have to wait 48-72hrs for the tracking to be updated and the parcel to be redelivered. So now the time had increased, I asked why and they said the same things as before. Again I requested a refund and again I was denied.

On Thursday evening the tracking information updated on Hermes and it said they would get my parcel out to me in 24hrs. Although I had been through the wars I was relieved that I would finally get the items I had order. Guess what! Same thing happened on the Friday. No order and they “queried my address”. Might I add that I also ordered back up dresses from Missguided and Boohoo which were also supposed to be delivered on Friday by Hermes and on all orders my address is queried. Enraged I messaged PLT asking them what the excuse is now for the delay as I’ve waited and my information is update! I requested for the 5th time a refund… this time they’ve taking to not responding. I was forced to wear a recycled dress to the wedding which ruined my entire mood. I’ve paid for a next day service and items I haven’t received and nobody cares! Clearly the Hermes delivery driver isn’t even attempting to deliver the items but PLT has made no attempted to force the hand and ensure I get my delivery one way or another. I even requested my next day delivered money back and I was told that in the terms it says it’s non refundable. It’s an absolute sham.

I’ve recently been made redundant, I’m studying and running a household with 2 children- never mind the other stresses this had plummeted my mood this week as there is no resolve, definitely played on my mental state heavily. PLT need to understand that we are living in uncertain times and not everyone has the mental or financial capacity to deal with these things.

The sizing of this company is disgusting and as someone who genuinely had respect for PLT, I’m not even angry, I’m just disappointed. It’s knocked my confidence ridiculously.I treated myself to new clothes as a present for graduating and for my engagement party in august. As a size 4-6, NONE of my clothes fit. Dresses claiming to be 6 and 8 didn’t come up my body. Clothes looked different on site to in person. You’ve knocked my self confidence and it’s disgusting. I will never ever shop again. How you can make somebody feel so huge in clothes that wouldn’t even fit a 13 year old is beyond me.

Appalled, disgusted, disappointed. Go to other stores, nowhere can be as bad as here.

I saw how cheap some of the sale items were and I was intrigued. I ended up buying a pajama set, a long-sleeve top, and what I thought were sweatpants. The pajama set I got was a tank top and shorts. It was white, but there is literally ZERO fabric. Completely see through. The "sweatpants" were pictured to be regular ribbed sweatpants but I received yoga pants with deep linen-looking "ribbing". They are comfortable to wear but I felt very misled. The top I ordered is supposed to fit more snugly but it was so tight I could barely move despite ordering my same size and reading reviews and the size chart. Everything is super poor quality and thought I spent like $22 in total I feel ripped off. DO NOT BUY CLOTHES FROM PRETTYLITTLETHING EVER! You can thrift clothes or simply buy from other stores that have way better products.

PLT is the wort customer service experience EVER! I placed an order on my phone but it took me out to a separate tab. When i went back to it to confirm my order. It got confirmed with the wrong address. ( that’s my fault for not re checking ) I emailed PLT immediately and I went back and forth for WEEKS with different people not being helpful. Some saying we can just do a change of address request when it gets to the courier. Others saying that’s not possible. Finally it arrived ant the address on that is not mine and they tell me to just got pick up the item. I live over 20hours away from that address. Then they tell me there is nothing that can do. (not to mention this is happening over email through multiple different people, in the span of 2-3 weeks. I WILL NEVER ORDER HERE AGAIN!

I live in Switzerland and I'm ordering on plt since 2 years now. The shipping is so fast even though in corona time. Mostly I receive my package within 10 days, that's crazy.
It takes time to find the right size for you. But that has nothing to do with PLT, it is always a risk when shopping online. And when I returned items, I always received my money back.
I love the clothes and I don't understand all the bad reviews.

Biggest waste of money ever virtually every item of clothing is horrific only decent thing I’ve managed to get are lounge wear and even then terrible quality. Think again if you think you know your size, ordered one pair of size 12 jeans about a month ago and they where more like a 16/18; ordered a different style in a 12 and 10 just incase of the same problem and the 12s wouldn’t even go up my thighs.

I ordered from this company MANY TIMES I ACTUALLY LOVED THIS COMPANY BUT I WILL NO LONGER DO BUSINESS WITH THEM EVER AGAIN!!! My order was suppose to be delivered to me 05/21/21 by FEDEX I CANCELED MY DOCTOR APPOINTMENT TO BE HOME FOR THE PACKAGE FEDEX NEVER SHOWED UP TO MY HOUSE AND LIED & SAID I WAS NOT HOME WHICH I Was!!! I CALLED FEDEX CUSTOMER SERVICE THEY SAID THEY WILL REDELIVER NEXT DAY THE SAME THING”NO ONE WAS HOME” WHICH WAS ANOTHER LIE. 4 TIMES THEY SAID NO ONE WAS HOME BUT THEY NEVER SHOWED THEY LIED!!!! THE COURIER TOLD ME PRETTY LITTLE THING HAVE TO CALL THEM TO SEE WHERE MY PACKAGE IS I EMAILED PRETTY LITTLE THING 3 TIMES EVEN WROTE THEM ON SOCIAL MEDIA THEY DRAGGED THEY FEET TO REPLY TO ME I EXPLAINED TO THEM THE SITUATION THEY TOLD ME TO CONTACT THE COURIER WHICH I ALREADY DID 4 TIMES AND THEY TELLING ME TO CONTACT PRETTY LITTLE THING GIVING ME A RUN AROUND. I ASK THIS COMPANY FOR A FULL REFUND OR IF THEY CAN RESHIP MY ITEM WITH A DIFFERENT COURIER THEY CONTINUE TO TELL ME I HAVE TO CONTACT THE COURIER WHICH IS FEDEX. SO NOW NO ONE IS TRYING TO HELP MY SITUATION IM LEAVING FOR VACATION IN 2 DAYS AND BOTH COMPANIES THE COURIER AND PRETTY LITTLE THING ARE NOT GIVING ME MY PACKAGE OF REFUND!!!!! I WILL NO LONGER SUPPORT THIS COMPANY EVER AGAIN THEY ARE USELESS AND NOT HELPFUL THEY HAVE MY MONEY BUT I DONT HAVE MY ITEM!!!!! I will GET ME A LAWYER!

It’s going to be my first and last order from them. They are pretty famous so I thought I would give them a try and I’m pretty disappointed. The “quality” of most of the clothes is horrible. Everything is obviously made in China. Don’t get me wrong, some Chinese made clothes are actually good quality but theirs are horrendous. They also forgot to pack an accessory that was supposed to come with one of my item (and I waited several weeks for my parcel to arrive). And one of the pants I ordered are just completely different in real life than what they look like on the model. Now I know that we are obviously all different. But the pants are supposed to hug the thighs and have a “straight legs” design. They fit around my waist but the rest feels and look XXL. The model on their website looks slimmer than me and they hug her thighs so it does not make sense. Completely false advertising on this one. Also they are not “straight legs” at all but straight up “bell pants”.

I’m convinced PLT is just a giant dropshipping business. Which is fine. But I wished they would work more closely with their Chinese suppliers then and at least make sure the clothes fit the way they’re supposed to.

I've only worn the jumpsuit once and the zip will not go up again. I could understand if it was a case of being too tight but there is lots of room and the zip is not stuck on anything either. Just very poorly made, not as if it was the cheapest item either. Quite dissapointed and a waste of money.

I changed my address before ordering and for some reason my order is being sent to my old address 300miles away and not being able to cancel or change the address before it’s even been dispatched! So now I’m down £30 thanks PLT I won’t be ordering from you again!

Zip broke on jumpsuit only worn twice! Couldnt get it up or down had to force it down. Very cheaply made.

This company sucks. Their clothes are cheap and this customer service is ridiculous. No wonder you are a 2 stars should be 0 stars. You need to go out of business.I will never order from this company ever

I wish I could give zero stars. First off my order took forever to get to me. It was two weeks post the delivery date. After the package was "on the way they then said one of my items wasnt in stock soooo. Also, the tracking that they gave me was sooooo inaccurate. When I opened my package the smell was HORRID. And I ordered faux leather so its not something I can just wash away. I tried on the clothes and all were huge. The size chart was inaccurate. One item had a huge hole in it. I reached out to customer service and the only thing they said is they could replaced or refund the item with a hole and I could possibly donate the other items. Are you Sh**ing me!

I bought 2 items from PLT UK and I am residing in the US, now I understand that it's covid but the items took over a month to arrive, and the tracking information for shipping would never update. 4 weeks in and it said my items were still in Jamaica. It delivered today and it still says Jamaica.
About the products- I ordered a size 6 UK, and I am positive I should fit a size 6 UK, because I've always fit that size from other brands with no issue, but the items were way too small. Like toddler sized. For one of the shirts, I could only fit my head. Material was thin and cheap. One of my items was a bikini and I didn't bother trying it on because you can tell by looking-- it's too small. And it reeked of vinegar.. some sort of sour smell, I immediately put it back into the package and washed my hands.
I am now pursuing a return process with a shipping voucher and hopefully customer service will oblige...

Never received my parcel, spoke with Prettylittlething.com on a few occasions who keep giving me different dates that I should wait until, it's now been over 2 weeks and they are still asking me to wait for update from courier, not received refund, every time I ask, they say different things, feels like there just avoiding paying refund. Won't order from here again

Bought some jogging bottoms for my daughter for Xmas. Only been worn 4 times and holes are appearing in the material. Very poor quality fabric. Disappointed