I order from Prezzybox from Australia to my UK family. Only issue is the default country stays Australia, despite entering a UK address, but can be resolved by paying through PayPal, which I don't r... See more
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Bought as a gift for Christmas for a colleague whose family love games and drinking. So seems the perfect present. Ordering was easy and delivery was within two days and well packaged, I would def... See more
An unusal gift for foodies. The items have a long date which means I was able to buy them and package up before Christmas but the recipient doesn't have to use immediately. They are available in veg... See more
I purchased the microwaveable bagpuss for a gift. It arrived quicker than I expected. Unfortunately I don’t feel I can give it to the person as it does not look like bagpuss apart from the colour, the... See more
Company replied
Company details
About Prezzybox
Written by the company
We're on a mission to create moments of happiness for friends and family, by delivering the extraordinary.
We aim to sell the kinds of gifts to trigger that moment of excitement and elation when you find them, when you give them, and when they open them.
Sale
GIFTS FOR HER
BEST SELLERS
Contact info
United Kingdom
- www.prezzybox.com
Reply from Prezzybox
Hi! Thank you for your feedback!
We sincerely apologise that you did not received your parcel, despite the tracking showing it as delivered.
We have reached out to you via email but are yet to receive a reply, once we hear from you you we can get this resolved.
Thank you for your understanding, and we appreciate your cooperation in resolving this matter.
The Menkind Team
Courier failed to deliver on numerous…
Courier failed to deliver on numerous occasions and today’s still note delivered . Very disappointed
10 December 2024
Reply from Prezzybox
Hello!
Thank you for your feedback. We are so sorry that you have not received your order. Unfortunately, since the tracking information was not updated, we considered your parcel lost in transit. Please accept our sincere apology for any inconvenience this may have caused you. We can confirm that you were in touch with our customer support team, who issued a full refund for you.
The PrezzyBox Team
Prezzie Box Good -Evri poor
Prezzie box was great in ease of ordering, delivery timescales and presentation. The only down side was the delivery by Evri which damaged one of the items, however, Prezzie boxes response after investigation was great.
20 December 2024
Arrived promptly in time for Christmas…
Arrived promptly in time for Christmas in good condition.
20 December 2024
Exceptional first time purchase
Great service; well packaged & exceptionally fast delivery
19 December 2024
Good speed but poor packaging.
Good timely response to a late (for Christmas) order, but very lucky to receive product undamaged, very poor packaging, only a black plastic bag with a fragile product inside that could easily have been damaged.
18 December 2024
Quick and efficient
19 December 2024
Reply from Prezzybox
Hello,
Thank you for your feedback.
We're sorry to hear about this issue.
We can see that our customer support team reached out to you to inquire if a refund or a replacement is required, and they are awaiting your response.
The Prezzybox Team
Highly recommend prezzybox
I have used prezzybox a couple of times, there shipping is very quick. They have some great products and if you need to get in touch with them they are very helpful.
18 December 2024
Parcel was wet and damaged
17 December 2024
Reply from Prezzybox
Hello!
Thank you for sharing your experience with us. We are so sorry that your parcel was wet and damaged. Please accept our sincere apologies for the inconvenience this may have caused you. We can confirm that our customer support team contacted you via email to provide further assistance; however, they have not received a response yet. We are looking forward to hearing from you.
The PrezzyBox Team
I was amazed that the order actually…
I was amazed that the order actually arrived the next day.
17 December 2024
Beautiful glass ML is going to love it…
Beautiful glass ML is going to love it as her Christmas present
Fast delivery too
17 December 2024
Great easy to use website
Great easy to use website, really good products, customer service and delivery.
Got my girl some really fun Christmas stuff that she’ll love and I hadn’t seen anywhere else.
17 December 2024
I arranged this parcel from overseas , very reliable
I've used this site several times as I've never had issues, highly recommend
13 December 2024
Very quick service everything arrived…
Very quick service everything arrived on time and in condition I ordered
16 December 2024
Don’t order from this company you don’t…
Don’t order from this company you don’t get your order or there is half of your order missing and when you contact them they don’t reply
7 December 2024
Reply from Prezzybox
Hi!
We are sorry that you did not receive part of your items.
Our customer service team promptly sent you a form to complete in order to resolve the issue. However, we have not yet received the correctly completed form. We asked you to amend the form, but unfortunately, we have not received a response from you yet.
Once we receive the corrected form, we will be happy to proceed with either a refund or replacement for the missing item.
If you need any further assistance, please don’t hesitate to reach out.
The Prezzybox Team
My parcel arrived promptly and safely
My parcel arrived promptly and safely - many thanks!
16 December 2024
Arrived on time and packed well
Arrived on time and packed well! Sadly one was damaged and I sent for a refund request. I was refunded and told not to trouble myself sending it back. As you can imagine this time of year is hectic so I very much appreciate this. Brilliant customer service and care
16 December 2024
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