Primestoragegroup Reviews 25

Maybe there is a reason for so many bad reviews...bad management in Cartersville, GA?

Worst experience ever! I was a customer for 10 years. Either they needed my camper space for a new building or they just didn't like Iraqi war veterans or retired police like myself, so they made me vacate my spot for no reason, no discussion and not even a phone call. Probably because I left a negative review in the past for raising the rate 100%. Stay away!

There are better places to rent that respect their customers and appreciate loyalty.

I am very disappointed with my most recent experience with this facility today. I've been a customer for a mere 3 months (left a glowing review then) and have just been rewarded with a 54% increase. I am not the only one complaining, I've met multiple people in the halls who have experienced the same thing... some even more then my increase! I initially chose this facility and paid a little more for the convenience as I live across the street. If I knew that my rate would increase this much, I would have never chosen it. I went in to speak with the manager one week ago and now just got word that the rate increase will stand. There are a lot of facilities in this area, I would just urge you to do your homework. On the bright side, the facility is always nice, clean and the personnel are friendly. But, if money is no object... this is your place. Location is 300 Rabbit Hill Rd. Holly Springs, GA 30115. I did get a reply to call them to discuss, but the phone # given was not a good one...been calling for 2 days and it always says "server unreachable." Unfortunately I cannot given less than 1 star as it is not an option!

BEWARE OF PRIME STORAGE

Prime Storage has been a terrible experience. I had S&E Mini Storage for 28 years. They were easy to deal with, and ALWAYS responded to complaints and concerns. They also had nice friendly employees, and even a clean rest room. Now it is a disgusting pigsty.

Three years ago, Prime Storage bought S&E. With S&E I always paid in advance at the current monthly rate. With Prime Storage I paid for a year in advance and they charged me the following year's proposed, forthcoming rate. If this wasn't illegal, it was certainly unethical.

Although they sent a letter stating they had a grievance policy they refused to address my legitimate complaint. The person in charge even started yelling at me over the telephone.

Every six months they would send me a letter stating they would need the same proof of insurance. I wouid have to spend my time contacting Travelers to get them to send the same information. I would call Prime and ask them to have the courtesy to contact me upon receipt from Travelers. They said they would but never did. Instead, I would get a letter from Prime saying I needed additional insurance from Prime. Over and over again, every six months I would to go through this. Pitiful customer service!

There is NO customer service. They even have their dumpster locked up so customers cannot dispose of anything. Use another storage facility that actually cares about their clients.

Tony Raymond
973 Circle Drive

If I could give less than zero stars for this NIGHTMARE I would. I signed up only 4 months ago, was promised "stability" in pricing and was even told by Greg that my rate wouldn't go up in 2020 at all in consideration of the Covid crisis. I received an email yesterday morning saying MY RATE WOULD BE INCREASING FROM $188.50 TO $465.50!! I've heard of 20-40 dollar rate increases at worst, NEVER an increase of HUNDREDS at one time! I think a class action lawsuit is in order. At any rate, I have reported them to NYC 311 for this appalling and criminal TRAVESTY!