primimesi.com Reviews 

10,248
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

We also ordered a wardrobe from Primi Mesi in Molise that was manufactured by Pali in Udine. It wasn't on time. It was damaged. Three replacements were sent, all similar (the Anouk model which is now... See more

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Rated 3 out of 5 stars

It would be helpful to reply to the emails in english and also to provide a track No and information about the dispatch date.No other problems with my order.The prices are realy good

Rated 1 out of 5 stars

You are not writing the correct amount of delivery. Displayed 5.5 euros was transformed to 16 euros after I registered my data.

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2.8

Average

TrustScore 3 out of 5

10k reviews

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2.8

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Rated 5 out of 5 stars

Excellent

With an expense of almost 1000€, to be delivered in Portugal, I was obviously concerned, but as my questions where answered promptly by Mrs. Tiziana I decided to order.
To all the costumers out of Italy, I highly recommend Primi Mesi, the delivery dates were respected, the products arrived in excellent condition and the costumer assistance was exceptional.
For sure this is the first of many orders.

23 July 2015
Unprompted review
Rated 1 out of 5 stars

Wost customer service ever + BROKEN PRODUCT

Fist of all, they claim they do deliveries all over the world and have an option to select english as language in their website but their customer service "DOESN'T SPEAK ENGLISH" so good luck trying to communicate with them.
I ordered a Foppapedretti chest of drawer for my baby and it arrived completely broken. It's broken in so many parts thats its imposible to fix. All the drawer runners are broken, hence no shelf can be held in the frame. And if that was not enough also the wooden frame had split in two on one side. And to make things worse, the drawers are also damaged. I had never seen something like that.
I tried contacting them the day I received the item. I sent them pictures and after some days I got a reply which was impossible to understand as it was written in very bad english.
I asked for the answer to be resend in italian, so at least I could try translating it. And basically, what I got is them asking if I checked the product before signing. And after I replied to that, I didn't received any answer what so ever.
I'm sorry, but I didn't sign anything saying I was happy with the condition of the product. I only signed on a hand held device that the driver had as you sign for any delivery. The box seemed fine. When I opened it, I realized the product came fully assemble, which is not very clever considering the large number of plastic fittings it has (of course, all of them broke). The furnifure obviusly didn't have enough protection inside de package to prevent movement and that caused all plastics parts to break, the drawers to collapse and then even the wood to break. That, or they deliberately send me a broken product for which I cannot get a refund.
I buy online all the time, and this has been by far the worst shopping expirience ever, if I could I would had put 0 stars.

6 May 2015
Unprompted review
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Reply from primimesi.com

Salve,
visto che non capisce il nostro inglese le rispondiamo in italiano, anche perchè sembra che lo capisca meglio.
Come prima cosa la invitiamo a leggere le condizioni di vendita riportate anche nella lingua inglese (sperando che capisca....)
Per quanto concerne il suo acquisto lei avrebbe ricevuto una cassettiera priva di bancale, con danni evidenti ma con lo scatolo integro?????
La cosa ci lascia alquanto perplessi.
Tra l'altro lei non ha fatto nessuna contestazione al corriere accettando la merce integra, infatti nell'email inviata le è stato chiesto se avesse apposto la riserva di controllo, cosa che non ha fatto.
Nonostante tutto stavamo vedendo come poter intervenire, anche se potevamo troncare la cosa sul nascere, e lei l'unica cosa che ritiene opportuno fare è dirci che non parliamo inglese (se telefona c'è una persona che parla inglese, vedi altri commenti presenti su questo sito).
Per quanto riguarda l'imballo le ricordiamo che la cassettiera viaggiava su pallet in legno (non esiste metodo più sicuro per inviare merci) e quindi come vede noi il nostro dovere lo abbiamo fatto, ma se poi lei riceve il prodotto in modo completamente diverso da come è partito e non dice nulla al corriere certamente la colpa non può essere addossata a noi.
Eviedentemente mettersi a disposizione con determinati clienti, anche quando non ci spetterebbe, non conviene, forse dovevamo applicare alla lettera le condizioni di vendita e chidudere la cosa immediatamente, ma, per fortuna, non fa parte del nostro dna.

Rated 5 out of 5 stars

Fantastic

I am very satisfied. The delivery was very fast. A big thank you

6 April 2015
Unprompted review
Rated 5 out of 5 stars

Ottimi in tutto

Rider matrix light è arrivata in tempo super rapido ed è bellisima, a breve sapremo se è funzionale come pubblicizzato. Consiglio vivamente il fornitore e il prodotto in oggetto.

24 March 2015
Unprompted review
Rated 5 out of 5 stars

Da raccomandare / would buy again

Prodotti di qualita' a prezzi competitivi, efficienti e servizio clienti competente. Da raccomandare! / Quality products at competitive prices, fast service and good customer support. Would buy again here!

14 March 2015
Unprompted review
Rated 5 out of 5 stars

customer pleased

products received in very good condition, well-packed and in due time, although my order contained heavy furniture packages and delivery was made to Belgium

26 February 2015
Unprompted review
Rated 5 out of 5 stars

That's great !

That's the 2nd time when I buy smth on Primi Messi .And both of times I was delivered fast , taking in attention that I live in other country than Italy .
Thanks for your work , Primi Mesi ! You are great !

24 September 2014
Unprompted review
Rated 5 out of 5 stars

Impeccable

First chance should be given to anyone. These guys from Molise have highly overcome this test.

8 September 2013
Unprompted review
Rated 5 out of 5 stars

Rapid and efficient.

This was my first experience with Primi Mesi and I am fully satisfied. My order arrived in time and the staff was efficient and very rapid to respond to my needs. Very good experience.

2 September 2013
Unprompted review

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