Print Ninja were an absolute positive, friendly and efficient experience for us over here in Australia when we got our plant ID cards processed by them. Margaret and Jen were amazing at what they do g... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jeff and the entire PrintNinja team were profoundly helpful. I had never made a comic book before. All I had were hand drawn boards. Jeff skillfully and happily guided me through the process from s... See more
Company replied
From quotes, to printing, to delivery, PrintNinja handled our book like absolute pros. Quick responses, realistic timelines, they delivered our books ahead of schedule, and they look great! Printing... See more
Company replied
Loved the final product! We used Print Ninja for our first offset print run of our Body McCannics children's picture book series. PN was fast and professional with all communications. They promptly up... See more
Company replied
Company details
About PrintNinja
Written by the company
Since launching in 2009, PrintNinja has printed over 18 million books, comic books, children’s books, games, magazines, and catalogs for thousands of independent creators, publishers, and businesses.
PrintNinja was established to help creators and businesses take advantage of the low pricing available through international offset printing while eliminating all of the risks and difficulties that international printing entails.
Here’s how we do it:
Our American Office:We eliminate the language barrier by having full-time customer service and pre-press departments run from our Chicago office. We’re here to answer all of your questions, and to make sure everything about your order comes out exactly the way you intend it to. We also help you make sure your files are set up exactly right to prevent any surprises.
Our Chinese Office:We eliminate the international logistics and accountability problems by having full-time printing and logistics departments run from our Shenzhen office. Our team in China is at the printing factory regularly, doing press checks and quality control to make sure that every item we print meets our incredibly high standards.
Our Logistics Experience:We have the established trade channels to get books from the factory right to our customers’ doors with as little hassle as humanly possible. We even offer freight forwarding, air shipping, split shipping, and guaranteed delivery dates for expedited orders. We take care of all customs and importing paperwork and processes for customers in the USA and Canada, and for customers, in other countries we help guide you through the import process step by step.
Our Size:This is the secret sauce that makes it all work: We do a LOT of printing. Remember those millions of books we've printed?
We have the experience:
We’ve seen it all, we know the numerous pitfalls and how to avoid them.
We can get great shipping prices:
We have containers going from China to the US every week, keeping shipping costs low even for small orders.
Most importantly, we have leverage:
With PrintNinja, someone doing their first run of 500 comic books has the same leverage as a huge publishing company. If something is printed incorrectly, we catch it before it even leaves the factory and we force a reprint.
It’s what we do every day here at PrintNinja, and we look forward to helping you save time and money on your next print project.
Why Print With PrintNinja?
Written by the company
Contact info
1560 Sherman Ave Suite 910 , 60201, Evanston, United States
- 877-396-4652
- customerservice@printninja.com
- www.printninja.com
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Print Quality and Great…
Excellent Print Quality and Great Customer Service
We printed a test order which got damaged in packing/shipping. Print Ninja replaced the book quickly. Will definitely order from them again.
11 May 2025
Reply from PrintNinja
Good Afternoon Calee!
We are so happy to hear your first time partnering with us Domestically was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. Happy we were able to correct and send the damaged copies ASAP. Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
The customer service at PrintNinja was…
The customer service at PrintNinja was 5-star all the way! From start to finish, their team was patient, responsive, and incredibly helpful throughout the process. I had several questions, and each one was answered quickly and clearly. The final product I received was of outstanding quality—exactly what I was hoping for. The colors were vibrant, the materials felt premium, and everything arrived on time. It’s rare to find a company that combines great service with great products, but PrintNinja delivers on both. I highly recommend them to anyone looking for professional printing done right!
18 May 2025
Reply from PrintNinja
Good Afternoon Frank!
We are so happy to hear your first time partnering with us for your card project was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. Isn't that offset quality outstanding?! Please don't hesitate to reach out to Maggie when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
Great option for low moq 5.5 x 8.5 books
**This was through Printninja's domestic printing service for a 5.5 x 8.5 perfect bound, full color booklet.**
I chose Printninja because they offered sub 50 MOQs at a price that even beat out a certain-competitor-that-starts-with-M's pricing on books at this specific size.
Their customer service is miles better than M's. First off, you send in a file and a REAL LIFE HUMAN (ours was Jen, who was great) will look over it and send you the proof and personal feedback. My initial file did not include bleed and Jen was able to add a pseudo bleed herself to fix the issue. We ended up fixing the bleed issue on our end but just having someone willing to try their best to fix it on theirs was amazing. She was incredibly paitent because we went back and forth like 5 times before I approved of the proof. Does M do this? No! They just have an automated proof and expect you to find errors and fix them.
When I got the books, they were gorgeous, matched the proof, and well made as expected. However, there was a wrinkle in all the tops of the books that they told me was an issue with their gluing placement that they will fix. It was a minor issue and I was satisfied with a 10% overrun on my next purchase, but it does bring into question of their quality checking.
From a pure price perspective M is cheaper than here if you have a book that's larger than 5.5 x 8.5 (in our case it was A5, which was technically larger because the width was 5.8, even if the surface area was the same). Even if they say you can request a quote adjustment if your book is smaller than the next size bracket it will still be a lot more than the smaller size option.
What I'd like to see is Printninja offering art prints and bookmarks (if you do already, sorry, but I didn't see it on the site) like M since they already have the material and equipment to do so. Especially if they offered multiple design splitting like Catprint. For the projects I do, mini prints and bookmarks are addons with the book so adding these would be an all in one shop for me.
Overall, I liked Printninja's quality and service and will order from there again.
16 May 2025
Reply from PrintNinja
Good Afternoon Melissa!
First and foremost, we all want to take the opportunity to thank you profusely for such a thorough and glowing review of your first experience partnering with us. It means more than words can express. Please be assured you will always have access to human beings when you work with us ;-)
We agree that Jen is amazing at what she does and goes above-and-beyond to ensure the Prepress experience is a positive one. We will make sure the concern about the wrinkling you mention is reiterated to the domestic team. Maggie will be reaching out today to touch base on your inquiry about bookmarks and art prints. Please don't hesitate to reach out to Maggie when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
Short run booklets
I printed two short-run booklets (250 quantity) with PrintNinja - they were the best priced place I could find that print in the USA and after getting the sample book I picked my paper types, got my quotes and placed the order all very easily. I contacted customer service to see if they could combine shipping, and that was no problem. The booklets all arrived on time, look great and I'm very happy with the quality. Will definitely use again.
23 May 2025
Reply from PrintNinja
Good Afternoon Ian!
We are so happy to hear your first time partnering with us Domestically was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. We also always try and ensure top-tier quality for competitive pricing. We are so happy you found us! Please don't hesitate to reach out to Campbell when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
Trim sizes a tiny bit off on non book order. Book was great
Easy to ask questions and make changes
I ordered three of the same trim sized postcards along with a book. Two of the postcards were one size and one was slightly off by a .25 inch. So if the two were digest the other was a 1/4 in shorter and a 1/4 wider for some reason. Only made things a little close when fitting them in my packaging. Worked out okay.
The book came out as ordered although since I couldn’t get a print proof I was unable to know in advance what the paper would feel like but it was good.
16 May 2025
Reply from PrintNinja
Good Afternoon Emily!
We are so happy to hear your first time partnering with us Domestically was overall a good experience! Campbell will be reaching out today to discuss the measurement discrepancy. For future projects, please also reach out to Campbell and see if they can send along a paper sample guide for our Domestic facility. I am sure they would be able to send that on the house.
Have a wonderful rest of your day!
Reply from PrintNinja
Good Afternoon Isabel!
We are so happy to hear your first time partnering with us Domestically was such a success! You can ALWAYS count on us for beautiful quality. We are so happy you found us! Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
Reply from PrintNinja
Good Afternoon Carl!
Thank you for working with us two times now on your card project! We cannot put into words how much your trust and partnership mean to us. You can always count on us for excellent quality and service. Please don't hesitate to reach out to Maggie when the time comes for a new project. We cannot wait to see what's next!
Have a wonderful rest of your day!
The reps at PrintNinja are amazing
The reps at PrintNinja are amazing. The know their stuff, and they are quick to respond and answer any questions. Their work is great. This was my third order with them, and it looks amazing.
17 May 2025
Reply from PrintNinja
Good Morning Terrie!
We are so happy to hear your third time partnering with us Domestically was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. Isn't that digital offset quality stunning?! Please don't hesitate to reach out to Laura when the time comes for a new project. We look forward to seeing what you are working on next!
Have a wonderful rest of your day!
Happy With Company and Product, With One Exception **And Refund UPDATE!
This is my first time printing a comic--and anything professional like this, period. I had an overall good experience with PrintNinja and would recommend them. Their prices are reasonable, and their team is very compassionate and kind to work with (overall fantastic customer service). I primarily worked with Laura and Jen, who were so sweet, especially when I kept going back and forth with the prices and uploading the PDF. As for response rate, they will respond ~once every day (unless you are in a back-and-forth immediate conversation). Their website and confirmation emails offer all the information needed to print your comic properly, albeit, especially as someone new to this world of comic printing, the info was sometimes too much at once or a tad confusing to find. But again--all the info you need is there! The print results were overall (with one exception) very good. The paper quality was excellent and not bent, etc. Because of all of this, and because I am now familiar with the company, I would print with PrintNinja again if I ever were to create another comic.
The one exception I have is that there were small yellow streaks or splotches on many (possibly a majority) of my comic covers. A few of my copies came with a mix of these to the point those few covers would be embarrassing to share with others (and this was after complaining about similar streaks in my first ordered batch of comics--I ordered two batches, a test batch of 10 and a final batch of 50+).
However, I need to add that, when I complained about splotches on my first batch, they kindly gave me 5 extra copies in the second batch (I got 5 free copies!). So again, they have fantastic customer service and desire to make their customers happy. There was just some carelessness in the cover-printing parts of both printing processes.
As I said above, I would definitely print with them again. But next time I may be more open to buying extra comic copies than I plan to sell, just in case.
**EDIT: I worked with Laura to get a refund for some of the blotched copies, and they were very generous about it. She also explained why the marks were there in the first place. Very thankful for PrintNinja's team. They are adamant about making and keeping happy customers. Definitely recommend them.
Also, the ink blotches had to do with the paper and finish I chose (an issue that, in the future, seems less likely to be replicated because PrintNinja is more aware of it now).
29 April 2025
Reply from PrintNinja
Good Afternoon Caitlin!
First and foremost we want to thank you for taking the time to send in such a thorough review of your first two Domestic orders with us. You can always count on Laura and Jen for consistent, kind service. We agree there is a lot of information to digest when printing high-quality, commercial- grade art books, but we hope we have made that content easy to digest! If you have any suggestions on what we can do better, we would love to hear them. It does look like the issue you described with the initial proof run was addressed by Laura. Laura will be reaching out today to confirm the issue was not present in your most recent order, so please be on the lookout for that. We would love to see a new project in the future!
Have a wonderful rest of your day!
EDIT: Hi Caitlin! Oh no! Please know the above response is only referencing that we knew about the issue on the proof run, but this is the first time we are hearing about an issue with the second run. Apologies if that was not communicated better. Laura is reaching out now.
Excellent, exceptional, highly recommend
Excellent customer service, exceptional product quality, highly recommend!
5 May 2025
Reply from PrintNinja
Good Afternoon Tibor!
We cannot put into words how much your trust and partnership mean to us. We are so thrilled to hear your recent reorder arrived in stunning condition. Please don't hesitate to reach out to Maggie when the time comes for a new project. We cannot wait to see what's next for you!!
Have a wonderful rest of your day!
Attentive and fast
The company is attentive, the print quality is great, and the prices are reasonable. I reached out with some questions I had, and they responded the next day. They also provided some additional feedback on my project.
3 May 2025
Reply from PrintNinja
Good Afternoon Jose!
We are so happy to hear your third time partnering with us Domestically was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. We are so happy you found us! Please don't hesitate to reach out to Simon when the time comes for a new project.
Have a wonderful rest of your day!
In the beginning they took a really…
In the beginning they took a really long time to respond to me but afterwards, communication was good and consistent, and printing quality is good
4 May 2025
Reply from PrintNinja
Good Afternoon Yume!
We are happy to hear your first time partnering with us Domestically was, overall, a success. We are sorry to hear about some frustration with response time. Perhaps the initial conversation occured during a particularly busy time, but please be assured we will always respond to emails within one business day at the very latest. If you waited longer, please do let us know and we will be sure to address it with the team. Please don't hesitate to reach out to Simon when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
A very professional service from…
A very professional service from beginning to end. Self-publishers need to be patient as it's a lot of information and precautionary steps to ensure satisfaction.
10 May 2025
Reply from PrintNinja
Good Afternoon Tisha!
We are happy to hear your first time partnering with us Domestically was a success! While there are specific steps and things to be mindful of when printing high-quality, digital offset projects, we hope that we made that information easy to digest. We are always open to clarifying any questions if needed! Please don't hesitate to reach out to Campbell when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
Wonderful in every way
Wonderful in every way!
This was an excellent experience from beginning to end. I designed and ordered 500 custom card decks (zzdeck.com). At the beginning, Sam spent a lot of time with me helping me understand how to format the PDF file because my card deck was a little bit different from their usual order (all of the fronts and backs were custom-designed by me). Then, during the ordering and shipment, Simon was wonderful, and guess what--it looked like Trump's tariffs of 145% were going to kick in just before my 500 decks were about to ship. We were able to figure out a way to make it work, thanks to Simon!
7 May 2025
Reply from PrintNinja
Good Afternoon Keith!
We are so happy to hear your first time partnering with us overseas was such a success! You can always count on Sam for quick, thorough, and kind communication throughout the Prepress process. The next time you place an order...you will be a pro! Simon is incredible at what he does and goes above-and-beyond for all of his clients. We are all hoping for the tariff situation to calm down - please be assured of that. Please don't hesitate to reach out to Simon when the time comes for a new project. We have a new Domestic service that may align with a new project and would result in MUCH faster shipping time, as well as some great return customer incentives!
Have a wonderful rest of your day!
Sam Schauer in the proofing department…
Sam Schauer in the proofing department worked patiently with me to finally get a print worthy file prepared. The finished product was A++
Russ McArthur
5 May 2025
Reply from PrintNinja
Good Afternoon Russel!
We are so happy to hear your first time partnering with us Domestically was such a success! You can always count on Sam for quick, thorough, and patient communication throughout the Prepress process. We are very lucky to have him on the team. Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
Don't even bother – bad service, drop shipping prints
It was not clear that my printing was going to be shipped overseas until AFTER I had paid for my order. Then I got the notification that my job was at their factory in China!
My proof was completely wrong! It was supposed to be double sided and folded and I got a generic print, single sided, not folded, and it was on the wrong paper. I believe that if they were printing in house, this mistake wouldn't have happened. This mistake cost me 2 months!
The folks at the shop in Evanston didn't care and it was not a big deal to them. The delay wasn't addressed at any point.
5 February 2025
Reply from PrintNinja
Good Evening Laura,
We are sorry to hear your first time printing with us was not what you expected. We did a deep dive into the communication that went out to you regarding your order. We see that we let you know in initial conversations in December of 2022 that the project would need to be printed in China given the custom nature of the project. We fully acknowledge the vendor-error on the first hard copy proof. Please be assured that we are very sorry about the delay that occurred because of this. As we will always correct an issue if it is a manufacturing error, we got that corrected and sent as soon as possible. We see that two members of the team sent along their deepest apologies and let you know turnaround expecations on the corrected proof in October of 2024. If you would like to see any of the conversions referenced above, we would be happy to send those along.
First time making and having cards…
First time making and having cards printed. They where helpful with the set up and getting the cards made.
27 April 2025
Reply from PrintNinja
Good Afternoon Douglas!
We are so thrilled to hear your first time partnering with us Domestically was a success! If you have any constructive feedback on what we could do better, please don't hesitate to send that along. We are always open to new ways to improve our processes. Please reach out to Campbell when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
7 years
I’ve had the pleasure of working with PrintNinja since 2018, which speaks volumes in itself. They’ve consistently been easy to work with and incredibly responsive. Any time I’ve had a question, their team has been prompt, helpful, and professional.
5 May 2025
Reply from PrintNinja
Good Afternoon Joy!
We truly cannot express how much we value your partnership. You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. Maggie and Jen always smile when they see an order come in from you. You are so incredible to work with. Please don't hesitate to reach out to Maggie when the time comes for a new project. We can't wait to see your next project!
Have a wonderful rest of your day!
Project can't out perfect & sales reps where so helpful!
My sales rep Laura was so helpful and helped me with every step of the process. This was my first large print project like this and she basically held my hand though the journey (which I needed lol) and even didn't mind with all the changes and multiple quotes! The cards in the end turned out perfect and came out just how I imagined them!
5 May 2025
Reply from PrintNinja
Good Afternoon Nina!
We are so happy to hear your first time partnering with us Internationally was such a success! You can ALWAYS count on Laura for quick, thorough, and kind communication throughout the process. We are so thrilled you are happy with the cards. Please don't hesitate to reach out to Laura when the time comes for a new project. We have a new Domestic Service that may align with a new project and would result in MUCH faster shipping time, as well as some great return customer incentives!
Have a wonderful rest of your day!
Proposal idea
I had the idea to propose to my girlfriend by creating a comic book telling a story about it involving our kids. The work was fun and when i found printninja to actually bring my idea to life i was blown away by the quality and fast affordable service. They were also very helpful and super easy to work with. My now fiancé and family loved the concept and it was a huge memorable event for us. I can’t wait to use them again to bring more of the crazy ideas that i have to life.
27 April 2025
Reply from PrintNinja
Good Afternoon Bobby!
I can speak for the entire PrintNinja family that your project was the absolute highlight of the month. So incredibly thoughtful and creative!! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. We are so happy you found us! Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.