Printofy Reviews 

67
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported extremely long delivery delays, stating that orders took many months to arrive or were never fulfilled. Consumers also struggled with poor communication, noting that emails were ignored or answered with vague updates when trying to track packages. Furthermore, getting a refund proved extremely difficult, as several individuals experienced ongoing silence after requesting their money back. Some people were satisfied with the final product quality and the assistance provided during the initial ordering process. A few other people also felt that once items arrived, the merchandise met their expectations despite the long wait.

What people talk about most

Order

People report deep frustration and negative experiences with order delays and prolonged waiting times lasting... See more

Delivery service

Users describe negative interactions with delivery service due to extremely long delays, unfulfilled orders,... See more

Product

Reviewers mention ambiguous feedback about product, reflecting a mix of experiences with orders. While many... See more

Response time

Reviewers highlight negative aspects of response time, consistently reporting that emails are frequently... See more

Refund

Customers consistently express deep frustration and negative experiences regarding refund delays and broken... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Our university society paid $2037.75 to PrintOFY (operated by Aariz Industries Pty Ltd) for merchandise, and we never received the products. Communication was extremely poor. We were only given... See more

Rated 1 out of 5 stars

I have emailed countless times with no replies received NO PRODUCTS AND NO REPLY I do not recommend this business SEND MY PRODUCTS OR GIVE ME A REFUND I simply do not understand why your... See more

Rated 1 out of 5 stars

Buyer beware !! Ordered in August 2025 it is now December 2025. Have been in contact on many occasions, they don’t answer emails but reply back on instagram and they have said they were delayed a... See more

Rated 1 out of 5 stars

Placed 2 orders in Feb 26.Still haven't received goods in Sept 26. After numerous emails requesting updates was told they would refund if order not received in the next 5-7 business days. No o... See more


Company details


Contact info

1.8

Poor

TrustScore 2 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.8

All reviews

(67)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loved my merch

Loved my merch! Great customer service! Thank you

29 August 2025
Unprompted review
Printofy logo

Reply from Printofy

Thanks so much, Fran! We’re thrilled to hear you loved your merch and had a great experience with our team. Your support means a lot to us, and we can’t wait to create more custom gear for you in the future!

Rated 5 out of 5 stars

I have nothing to complain about

Very easy to talk to, great response time, did exactly what I asked, quality of the product is awesome. I have nothing to complain about!

29 August 2025
Unprompted review
Printofy logo

Reply from Printofy

Thank you so much for the amazing feedback! We’re so glad the process was smooth for you and that you’re happy with the quality of your merch. We really appreciate your support and look forward to helping you again!

Rated 1 out of 5 stars

Would leave zero if I could!

Would leave zero if I could!! Silly me was excited to build my little business and fell into the trap that Printofy offered. After COUNTLESS excuses and constant fobbing off, I am done. I have extensive email and Instagram exchanges, all assuring me that I hadn't lost my money and goods were ready to go. What lies I was fed. A significant loss for my business, I don't know what to do now.

AVOID PRINTOFY AT ALL COSTS. THEY WILL NOT TELL YOU THE TRUTH.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Good Quality gear

Good Quality gear, very happy with prints on my apparel & always someone to chat with if any issues - will be happy to Order more Goods

17 July 2025
Unprompted review
Printofy logo

Reply from Printofy

Thank you Keir, for your lovely review and continued support.

Rated 5 out of 5 stars

Great service

Excellent service and communication. T-Shirts are great quality and value for money. We’re now a repeat customer. Thank you

2 April 2025
Unprompted review
Printofy logo

Reply from Printofy

Thank you Mark, for repeated orders with us♥️

Rated 1 out of 5 stars

I would have gave it a zero star if it was possible.

I would have gave it a zero star if possible. It is a scam company that takes payment and never returns messages or contact. Stay well away. An update. After leaving the review I received a nasty email from Jessica that informed me she had cancelled my order and would refund me between 7 to 10 days. This is now 15 working days and still NO refund. Update ** The company has no longer answer my emails or returned my refund. The company has been reported to the ACCC and also a complaint has been made to the Department of Consumer Affairs. A representative from their company lied to Department of Consumer Affairs saying I cancelled the order. Since then I sent the Authorities the email from Jessica cancelling my order and still no refund.

11 April 2025
Unprompted review
Rated 1 out of 5 stars

No delivery, terrible communication

Placed order June 2024, as of March 2025 still no delivery. Messaged and emailed 10 or more times chasing it up, they told me on multiple occasions the order was on its way, nothing turns up. They haven’t replied to message or email this year.

31 March 2025
Unprompted review
Rated 1 out of 5 stars

Ordered & Paid Nov 2024

I made an order in November 2024 and it is now March 2025 without any response for the last month. I have not received any products. The last time they actually responded by email they wrote that they will investigate but since then I have still not heard back despite multiple emails. Very awful customer service. They took my money and can't provide any response.

11 March 2025
Unprompted review
Rated 1 out of 5 stars

Deserves zero stars

Deserves zero stars. They take your money, send you a poor proof days later. Proof approved on 17th December 2024. When you question them on live chat they just say they will cancel your order and not offer a refund. They then stated that my order would be done on 21st Feb and as at 4th March still no product. Highly dishonest, not a reputable company. Do not use.

Update: Nice public reply by Printofy, but really a laughable joke. Luckily after Printofy refused a refund the bank was able to see how dishonest and poor a company they are and granted me a full refund.

Update: Great to see Printofy have removed their token reply. I guess they realised their words didn't quite ring true.

4 March 2025
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM

SCAM SCAM SCAM - took them to NCAT, got awarded a refund then they pretended they couldn't make the deposit - something was wrong with my bank according to them -no one else has any issues, finally got my money, bank must of fixed itself? STAY AWAY

2 December 2024
Unprompted review
Rated 4 out of 5 stars

We needed 50 custom t-shirts for a…

We needed 50 custom t-shirts for a charity run, printofy came through! The prints looked amazing, and the order arrived just in time. The flat-rate shipping was a lifesaver, too. Only reason for 4 stars is I wish there was an express shipping option.

30 December 2024
Printofy logo

Reply from Printofy

Thank You, Michael. We will continue to get better and create more value for our customers. Your feedback is important to us.

Rated 5 out of 5 stars

I ordered a few t-shirts as a surprise…

I ordered a few t-shirts as a surprise for my friend's new handyman business, and they turned out perfect! The printing was sharp, and the shirts fit great. It felt like a small way to support him, and he loved them! Printofy's process was super easy from start to finish.

30 December 2024
Printofy logo

Reply from Printofy

Thank You, Nick. We wish your mate all the best for his new business.

Rated 1 out of 5 stars

What a cruel joke

What a cruel joke! Placed a small order (business pack) on 16 July 2024, paid in full on the day of ordering, received the ‘proofs’, 2 emails were sent to confirm shipping and delivery but no response, now December 12, 2024! 5 MONTHS LATER!!
Still haven’t received my order!

I will be looking into ACCC & NSW Fair Trading. Don’t know what else to do!

My only regret,I didn’t check any of the independent reviews before making a purchase!

16 July 2024
Unprompted review
Rated 1 out of 5 stars

Scam!

Scam!! Ordered 4 month ago.
Still waiting for something that should take a week tops.
Terrible company.
Their excuse is that they are under new management.
They blocked me on Facebook after leaving a bad review.
DO NOT USE THIS COMPANY.
They go now under the name Printofyau

1 September 2024
Unprompted review
Rated 1 out of 5 stars

Scam Company

Scam Company, placed order paid in full 1.5 months down the line , still received nothing.

They have deleted my printofy account. Blocked me on Facebook for leaving a review. Had a lovely email stating " it's not my place to leave a negative review they decide what reviews are allowed implied I'm insignificant and they don't need my business.

Very rude.

Don't need my business yet don't offer me a refund basically stole my money.....

Stay clear

Will be reporting and taking further

9 October 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY ABSOLUTE…

DO NOT ORDER FROM THIS COMPANY ABSOLUTE SCAM!!
I ordered a small business pack, got the proofs and accepted, as soon as I accepted I started receiving really rude reply emails. This was 2 months ago and still no refund or products. Will be contacting the ACCC

20 November 2024
Unprompted review
Rated 1 out of 5 stars

If I could give no stars I would

If I could give no stars I would. Complete SCAM. They'll take your money and you will never receive the product. Currently disputing the purchase through my bank. Not hopeful I'll get the money back. Hoping all these reviews save others from purchasing through this scam.

13 November 2024
Unprompted review
Rated 1 out of 5 stars

Stole my money!

Order a small business pack, hoodies - shirts - hats off a sponsored ad on social media. I paid for it in full, received the proofs after having to email them multiple times.
Told I would receive the package by a certain date, and never received. Now they won’t answer any emails and I have been blocked on Facebook. They are a scam and steal your money. DO NOT USE!!
I have contacted ACCC.

15 August 2024
Unprompted review
Rated 1 out of 5 stars

have to agree with everyone else

have to agree with everyone else, don't waste your money on them.

Ordered shirts 2 months ago, never arrived and no one answers emails or messages. Can only assume at this point it's a scam. Ordered 10 shirts to start with, I was tempted to order more, thankful I didn't. AVOID!!

23 August 2024
Unprompted review

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