Priority Bicycles Reviews 8,121

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,081 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, highlighting their durability and excellent performance, especially regarding features like belt drives and internal gears. Many people appreciate the minimal maintenance required and the smooth, easy riding experience these bikes offer. The customer service is frequently described as helpful, responsive, and supportive, with quick assistance for pre-sale questions and post-purchase needs. Reviewers also note the fast delivery and well-packaged products, making the overall purchasing process smooth and efficient. However, some customers also noted minor issues with initial bike setup, such as brake adjustments or crooked handlebars, and a few felt that the packaging lacked sufficient protective cushioning.

What people talk about most

Product

Customers had positive experiences with product, frequently expressing satisfaction and even love for their... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the bikes are well-built,... See more

Customer service

People report positive experiences with customer service, consistently highlighting its excellence and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of assembly, setup,... See more

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a Priority Skyline electric bike. Buying online was a pleasure - Priority provides tons of information for both pre and post purchase. Amazed the bike arrived in just a few days. The bik... See more

Company replied

Rated 5 out of 5 stars

Best kids bike on the market! We did a lot of research before purchasing a bike for our 7-year-old daughter, and we’re so glad we chose a Priority bike. The quality is excellent, and it’s been perfect... See more

Company replied

Rated 5 out of 5 stars

This is the most amazing bicycle I've I ever seen! I purchased one for my Granddaughter for her 10th birthday her older brother picked out the color. The bike showed up in 3 days not 3 weeks. Assembly... See more

Rated 5 out of 5 stars

I am very happy with Priority bikes. I like the belt drives and internal gears of the hubs and Pinion gear box much better than my other bikes with standard derailers. Also I have contacted Priority... See more

Company replied


Company details

  1. Bicycle Shop
  2. Sporting Goods Shop

Information provided by various external sources

Priority Bicycles is on a mission to make cycling easier. We've reimagined the bicycle through innovative design and engineering, creating a line of bicycles, from a rust-proof beach cruiser to a high performance commuter, that are easy to assemble, easy to ride, and require no routine maintenance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great experience

The quality of the bikes is great. Putting the bike together was a breeze and they feel incredibly well made. I also reached out to customer service and they got back to me in a couple hours and resolved the problem without issue. Great company and experience.

5 February 2026
Rated 5 out of 5 stars

Rail Trail and Shopping

53 years ago I passed my driving test and I put my Schwinn 10-speed in the basement. Today I picked up my new Priority 600 and am already bonding with the bike. I am no cyclist, obviously, but the smooth functioning of the Pinion gears and Gates carbon belt drive makes me feel like one. I live near community fire and rail trails, and I look forward to filling my panniers at the grocery store, confident the bike can handle the gravel, dirt, and paved paths on the way home. A mention to the Beeline group at E-Bikes 508 in Plymouth, MA who assembled the bike and patiently answered all my 1970-era questions. All around, a very pleasant experience with the 600 from day 1.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

This is my 2nd Turi

This is my 2nd Turi. I sold my first one when I moved across country. I missed it so much that I bought it again! Excellent customer service and a truly fantastic bike!!

4 May 2026
Unprompted review
Rated 5 out of 5 stars

I feel like I got great value for my…Gotham edition

I feel like I got great value for my money. It's a solid bike. Assembly instructions could have been more detailed (I accidentally broke the front brake connection during assembly). I had a question about the water bottle holder, and received a prompt response. Shipping was prompt. I love supporting American-made.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Great value, service and product….

I spent a fair amount of time looking for 2 “forever” comfortable, durable cruiser bikes for my wife and I. Lots of research, lots of consideration. Priority Bicycles name kept popping up when seeking quality, value, ease of purchase, and desirable features. I bought 2 bikes from Priority. The shipping was quick and the bikes arrived in perfect condition. Some minor assembly was needed, which was easy and fast with all tools provided. A clear assembly video on Priority’s webpage made it a breeze actually. My wife and I have now been bike riding after decades of not owning bikes and we couldn’t be happier with our choices. I wouldn’t change a thing about the purchase and would highly recommend Priority Bicycles to anyone.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Quality quiet bike at good price

Easy process to order & receive bike. Self assembly was straightforward & bike is awesome to ride!

28 January 2026
Priority Bicycles logo

Reply from Priority Bicycles

Much much appreciated! Thanks for the support and enjoy your new ride!!

Rated 5 out of 5 stars

It’s a great build

It’s a great build, attracts attention and, a really fun ride. Thx!

27 January 2026
Priority Bicycles logo

Reply from Priority Bicycles

Nothing turns heads quite like a belt drive bike! Thanks for the support and never hesitate to reach out if you need anything.

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