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Proback Clinics Reviews 

562
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and caring staff who provide exceptional treatments, detailed explanations, and welcoming customer service throughout the process. Many people note significant pain relief, improved mobility, and life-changing results after completing their targeted recovery programs and therapies. Consumers emphasize that the clinic environment is comfortable and that the therapeutic tools deliver very effective outcomes. However, some customers also noted frustrations regarding the frequent rotation of practitioners during their ongoing therapy sessions. A few reviewers experienced issues with staff changes, feeling that clinic organization could be better managed and communication improved.

What people talk about most

Service

Clients share positive opinions on service, noting that the entire team is professional, caring, and... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism, knowledge, and caring... See more

Product

Users describe positive interactions with product, expressing deep satisfaction and noting that treatments... See more

Customer service

Reviewers express high satisfaction and positive feedback regarding customer service, highlighting supportive... See more

Quality

Customers consistently note positive experiences with quality, highlighting noticeable progress in conditions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm so grateful to the team for helping me regain functionality in my joints. They are like friends who truly care about my recovery. A big shout out to Arlene for his dedication, empathy and compa... See more

Company replied

Rated 5 out of 5 stars

Found Proback Clinic on Instagram with an offer for a consultation. The process was smooth and the team was very helpful and responsive Yohanis mg assigned practitioner is a gem! He’s thorough with... See more

Company replied

Rated 5 out of 5 stars

Open app Your location Proback Advanced Back Care - Prolotherapy and Prolozone Clinic Flat 4, Evelyn Mansions, Carlisle Pl, London SW1P 1NH Chiropractor Debbie B 58 points 4 days ago I ca... See more

Rated 5 out of 5 stars

Proback, life changer. After years of lower back pain and costly visits to the chiropractor, I heard about Proback. Very hesitant to go at first but all the staff were amazing. All very professiona... See more


Company details

  1. #1 of 1 best companies in Chiropractor
  2. #2 of 3 best companies in Osteopath
  3. #6 of 9 best companies in Physiotherapist
  4. #1 of 1 best companies in Sports Medicine Doctor

About Proback Clinics

Written by the company

Are you ready to be pain free? Proback Clinic Victoria is a leading multidisciplinary healthcare clinic dedicated to providing innovative, non-surgical solutions for spinal and musculoskeletal conditions. Our mission is to help patients achieve lasting relief from pain, restore mobility, and enhance overall function using the latest in evidence-based therapies and a team-based approach to care.

At Proback Clinic Victoria, we specialize in advanced treatment modalities including:

Shockwave Therapy – A non-invasive treatment that stimulates healing and tissue regeneration for chronic soft tissue injuries and joint pain.

Spinal Decompression Therapy – A safe, effective solution for disc-related conditions, such as herniated or bulging discs, sciatica, and spinal stenosis.

K Laser Therapy – High-intensity laser treatment that accelerates tissue repair, reduces inflammation, and relieves pain.

Radiofrequency Therapy – Targeted treatment for chronic pain by disrupting nerve signals and promoting long-term relief.

Prolozone Therapy – An oxygen-ozone injection therapy that stimulates tissue repair and reduces inflammation in joints and soft tissues.

Prolotherapy – A regenerative injection technique that promotes natural healing and strengthens weakened connective tissues.

Our expert multidisciplinary team includes experienced Chiropractors, Osteopaths, Physiotherapists, and Sports Therapists, working collaboratively to create personalized treatment plans for each patient. Whether you're recovering from an injury, managing a chronic condition, or aiming to optimize physical performance, our integrative approach ensures comprehensive care tailored to your specific needs.

Conveniently located in Victoria, we are proud to be a trusted destination for individuals seeking progressive, patient-centered care in spinal health and rehabilitation.

Proback Clinic Victoria – Restore. Regenerate. Renew.


Contact info

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Proback Clinic Victoria

Book a consultation today to start your journey to a pain free life!

4.8

Excellent

TrustScore 5 out of 5

562 reviews

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4.8

All reviews

(562)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

On Friday I received my last x-ray…

On Friday I received my last x-ray results after a "hard" 6-month spinal therapy! I say the word hard because a sick body does not heal from one minute to the next, there was also pain in it, because it is part of the healing! I cannot express in words how much I can thank the staff of the proback clinic! I would like to mention the dearest and most precise doctor Yohanis by name! Yohanis's miraculous hands improved my condition by 70 percent, which I did not even dare to dream of! (sick vertebrae, constant pain, numbness, tense muscles, damaged nerves, etc.) no.. I do not want to advertise the clinic, I am talking about the experience that we went through together during the 6 months! At Yohanis' suggestion, I have to go back in the near future because there is still something to improve! but my gratitude will never end!! gratitude and thanks for everything!!🫂💪❤️ I be back soon!!☝️🫡❤️

10 October 2025
Unprompted review
Rated 5 out of 5 stars

100% recommend

I had an amazing experience with Proback from the moment I book my first appointment. I tried so many other clinics in the past, spent so much money and I couldn’t get anything close to the results I had with Proback. The most incredibly caring staff I ever met. The team is super professional. BIG thank you to the whole team specially my senior practitioner who took the time to explain in rich level of technical detail everything that was happening with neck issue based on the clinical assessment. I left Proback no just feeling MUCH better, but also knowing much more about how to deal my injury. Strongly recommend the shockwave treatment and the spinal decompression treatments.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Proback

Proback, life changer. After years of lower back pain and costly visits to the chiropractor, I heard about Proback. Very hesitant to go at first but all the staff were amazing. All very professional and knowledgeable.
I had a course of 18 shockwave and spinal decompression, which eased the pain but didn’t resolve the issue. I was then informed about Prolozone therapy. I was nervous due to a needle phobia, but was reassured by the staff.
The prolozone worked wonders and the pain is no longer there.
I would 100% recommend Proback to anyone with back pain.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Dr. Christian Allard is more than brilliant!! PROBACK VICTORIA IS THE BEST!

For years, I suffered from agonising shoulder and neck pain that impacted every part of my life. I tried countless treatments, including chiropractic care and physiotherapy, but nothing provided lasting relief. It was incredibly frustrating and disheartening to live with constant discomfort and limited mobility.

Discovering Prolozone therapy at this clinic was truly life-changing. After just two sessions, I noticed a significant reduction in pain and an improvement in my range of motion. The treatment comes with a little discomfort from the needles but remarkably effective, and for the first time in years, I felt hopeful about my recovery.

Today, I am virtually pain-free and able to enjoy daily activities without the limitations I once had. I am deeply grateful to the team here for their expertise and care — they gave me my quality of life back. I would highly recommend Prolozone therapy to anyone struggling with chronic pain as I once did.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

I was visiting with my wife for a while…

I was visiting with my wife for a while and I had issues with my knees. The staff are absolutely brilliant and made me comfortable. For a few years of visits we have never looked to go anywhere else. We are confident with their treatment and have had so much benefit physically and mentally from it . We would recommend proback to anyone we know that needs help. We are so grateful for their help and knowledge provided. Thank you so much .Keith Durham

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Professionals affordable and available to you

I first came across Pro-Back in 2017 after giving up with the NHS, I found that I could view my X-ray the very same day, with a trained Therapist to explain my condition. The stages were proactive, laying down a plan of action. The professional tools I had not seen or experience before and the were very effective. By far they are different from others in their space. The Therapist are trained and assisted by qualified people. I had interested motivated staff to support my journey, giving me confidence in Pro-Back. Their service now go beyond 'the back' of which I use today. Each visit giving me hope for my condition, thank you Pro-Back.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Shola’s skilled treatment and Ganesh’s expert physiotherapy provided immediate relief.

After days of worsening pain, I woke one morning with debilitating discomfort in my neck, shoulders, and mid-back. The intensity was overwhelming, causing numbness in one arm, impaired vision, and difficulty breathing.
Thankfully, I received treatment from Shola and Ganesh. Shola’s skilled treatment and Ganesh’s expert physiotherapy provided immediate relief, reducing my symptoms by at least 90%. I was astonished by the results.
Words cannot fully express my gratitude for Shola and Ganesh’s exceptional care and professionalism. Thank you!

16 September 2025
Unprompted review
Rated 5 out of 5 stars

I came to proback with lot of back…

I came to proback with lot of back pain. I was in bed for 6month. Non treatment helped me. Surgeon advised me for surgery but I don’t want to do it. I saw google and saw the advertisement and came here. Had a consultation with them, they gave the best for me. I have prolozone and prolotherapy injections for my back pain. Felt better immediately. Dr. Mudasir who treated me is the best. Thank you so much doctor for your care and treatment. Thank you proback team.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

I originally went to ProBack 2 years…

I originally went to ProBack 2 years ago after being diagnosed with seven bulging discs in my spine. I was in extreme pain and couldn't sit down or stand up without extreme pain. Proback took X-rays and discovered I had lost the curvature in my spine, and my prosthetic hip was situated much higher than my own hip, which may have aggravated my spine, causing these issues. I had been going to my doctor for 3 years, since having a hip replacement, as I had experienced constant pain in my hip and back, and I was only offered a steroid injection, which, after research, is not recommended in a prosthetic hip. So I was desperate for some pain relief.
Proback put me on a 12-week plan, incorporating shockwave and laser treatment. They gave me a back cushion to recreate the curve in my spine and an insole to help correct my misaligned prosthetic hip. After a couple of weeks, I noticed a large reduction in pain, and after the 12-week plan, I was pain-free. At this time, the pain in my prosthetic hip and my own hip had increased so much that I could not work. I finally saw a surgeon who put me on a 10-week waiting list for my prosthetic hip treatment, and a 9-month waiting list to have my own hip replaced.
I went to Proback for my back treatment, very upset and confused, as my back was getting better, but now my hips were so painful that I could not work. They looked at my X-rays again and advised that they can help with both hips, and my own hip does not need a replacement, as it's not bone-on-bone, but they can alleviate the inflammation and pain.
I had prolozone therapy and hydra-dissection therapy, which has been life-changing. My pain had reduced by 60%. I am still having treatment, but the reduction in pain is remarkable. I can work, walk without limping, and more importantly, I don't think I will need another hip replacement for a while. They are worth every penny.

11 September 2024
Unprompted review
Rated 1 out of 5 stars

No improvement - supervision lacking

There was some initial improvement in the first few session. Two months of treatment later, I was given a different diagnoses and the head doctor was brought in. When I was reporting no improvement all through, nobody took the time to review my report. While the staff were fine, they rotated so often it was almost irritating to have your treatment stalled. All pain problems returned

1 October 2024
Unprompted review
Proback Clinics logo

Reply from Proback Clinics

Hi Meghna, thank you for sharing your experience with us. We’re genuinely sorry to hear that you feel unhappy with your results and would like to provide some clarity around your treatment journey.
At your first reassessment — after completing the initial phase of care (over 6 weeks rather than the recommended 3) — you reported a 70% reduction in pain. You then took a 5-month break, having completed only a third of your treatment plan, and unfortunately returned during a flare-up.
The following stage of treatment was also carried out more slowly — over 8 weeks instead of 3. Not surprisingly, this affected outcomes, though you still reported a 50% improvement at your second reassessment. Because your flare-up proved difficult to manage, Prolozone therapy was recommended. This was 9 months after your initial consultation, even though your original plan was designed to last around 4.5 months.
When you returned, your original practitioner had moved on from the clinic, and you were placed under the care of a new senior practitioner. We work as a team-based practice, so continuity of care remains a priority, even when staff changes occur.
Since your review was posted, we have tried to call and email you to assist further, but have not received a response. Please know that we take all feedback very seriously, and have already implemented changes in how we monitor treatment plans and patient communication to improve the experience for all our patients.
As with any health program, consistency is key — much like a diet where pausing or not following the plan tends to undo results, treatment needs to be carried out at the prescribed intervals to deliver the intended outcome. And as can be seen from our many positive reviews, when patients are able to follow care as recommended, we are often able to achieve excellent results.
We do hope to reconnect with you and support you further.

Yours sincerely,
Dipa

Rated 4 out of 5 stars

Chronic back pain after an accident…

My name is Craig and for the past 16 years I have lived with chronic back pain due to a serious motorbike accident in which I broke 4 vertebrae in my spine and neck.
I have to take a number of painkillers each day and sleeping pills at night in order to deal with the problems.
Despite seeing a number of specialists over the years, nothing has worked to alleviate the symptoms. However, a family friend suggested I contact Proback so I made an appointment with their clinic 5 weeks ago.
I met with Chris (who runs the clinic) and had a lengthy discussion with him, an in-depth physical examination, and several x-rays done.
The following week, I returned and Chris explained all the results in great detail and I started, there and then, on his recommended treatment plan. To my amazement, I felt a change in my pain from that very first treatment and have improved considerably with each appointment.
My family and friends have all remarked on my obvious improvement and I am now able to walk upright, handle steps with ease and sleep comfortably.

5 August 2025
Unprompted review
Rated 1 out of 5 stars

Bad experience

Disappointing Experience with Injection prolozone

I recently visited Proback clinics Victoria for an injection, hoping it would alleviate my pain. Unfortunately, the treatment did not have any effect, and I ended up paying £800 for what feels like nothing. Instead of relief, my pain actually worsened following the procedure.

The lack of results was incredibly frustrating, especially given the high cost. I expected a professional service and effective treatment but left feeling disappointed and in more discomfort than before. I cannot recommend this service based on my experience.

13 July 2025
Unprompted review
Proback Clinics logo

Reply from Proback Clinics

Dear Elena,

Thank you for sharing your feedback. We’re truly sorry to hear that you haven’t yet experienced the relief you were hoping for. While many of our patients have achieved excellent results with Prolozone and Prolotherapy, every person responds differently, and sometimes a more tailored approach is needed. Additionally it is important to note that sometimes the healing process may involve a temporary increase in pain before improvement is noticed.
To ensure you receive the best possible care, we’ve arranged for you to see Dr. Christian Allard, Chiropractor and owner of Proback Clinics Victoria. In similar cases where Dr. Allard has personally reviewed a patient’s situation, he has often been able to adjust the approach and achieve great results. We are hopeful that with his direct involvement, we can still help you move toward meaningful pain relief.
We truly value your trust in us and remain committed to supporting you on your journey to better health.
Warm regards,
Dipa

Rated 5 out of 5 stars

Excellent Care from Shola and the Team at Proback

I had lower back pain, especially around my tailbone, and Shola at Proback was amazing. He was friendly, professional, and tailored a treatment plan that worked wonders. The whole clinic is welcoming and well-run, and after just a few weeks my pain had improved a lot. I highly recommend Shola and Proback to anyone needing effective, caring physiotherapy.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Ozone Therapy treatment

After a period of illness, I decided to try ozone therapy at Proback to help restore my health. I cannot emphasise enough how effective it has been. My energy levels have soared, I feel younger, and it has even given me the strength to get back into my running routine – which has created an upward spiral for my health. The team at Proback are professional, knowledgeable, and supportive throughout the process. I would recommend ozone therapy to anyone looking to aid their recovery and/or boost vitality.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Proback + Prolozone = lifesaver

I’ve had severe neck pain for 10+ years due to degenerative disc disease. I had all the normal treatments from physio, steroids injections, to hardcore pain medications.
All of the above didn’t help and I was slowly losing my life to the agonising pain I was in.
I saw an advertisement from Proback on social media, offering a range of treatments which looked rather promising. I had nothing to lose by going to see them. It was the best thing I ever did.
The initial consultation was very thorough and it was recommended that I start a course of prolozone injections - 5 in total, due to the severity of my condition. I was sceptical as everything else I tried, hadn’t really helped. Just one day after my 1st injections, I woke up with no pain at all. This was the first time in over ten years that I felt pain free.
It’s minimally invasive with no side effects and the difference is just WOW.
Prolozone has given me my life back. I haven’t had to take any pain medication since completing the course of treatment that was recommended.
The whole team at Proback, Victoria are fantastic. Their efficiency and care are second to none.
Thank you to Chris, Dipa and the whole team. You are all truly amazing and I’m forever grateful.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Finally without back pain - cannot recommend Proback highly enough

I was suffering for over a year with severe sciatica to the point I was unable to walk, any normal day to day activities and at a loss of how to ease my back pain. I'd visited my GP multiple times and was working with a physio through the NHS. My pain reached a point where I couldn't take much more, and was irritable and depressed with little hope of a cure.

A friend recommended Proback. My consultation booking was quick and easy, I called and within 48hrs I was being seen for my initial xray and consultation. Within a week, I had started the 18 week treatment plan with spinal decompression and shockwave therapy - the cost was high but I can wholly say it was the best investment I've ever made.

I saw results even after the first session, my symptoms relieved and walking became easier and pain subsided - I religiously followed the advice of the team and within a month I noticed serious progress that without Proback's support wouldn't have happened.

At the beginning of my care, I'd come off an 11hr flight from San Francisco, my pain relapsed as a result of the flight and again I was limping. The next morning I visited Proback for spinal decompression and immediately the pain disappeared. It feels hard to write this since before booking I was sceptical of the reviews and comments thinking it may not work for me but important I share this experience if you are suffering as Proback spinal decompression and shockwave therapy really is a miracle! It really did work for me instantly and I am so grateful for the support I received.

If you are experiencing back pain, Proback will get you back on your feet again - I'm now fully recovered, back to my exercise regime with a greater appreciation for rest and recovery as well as an ongoing monthly check up to assure I can avoid any relapses and remain healthy for the long term.

++++

To the whole team at Proback, every single person I have interacted with is a credit to your team - offering such a friendly welcome, a kind and caring approach clearly explaining complicated technical details with patience. I received a professional experience throughout - I honestly cannot thank each and every one of you enough for helping me get better, stronger and back to fitness, but some key spotlights for the following team members:

Arlind - you are incredible and one of the best practitioners I've ever worked with. Thank you for your fun anecdotes, your sense of humour and always seeing the positive side of life, you really did inspire me and motivate me to keep going on the darkest days - please never lose this, its so very special and rare as well as extremely valuable to your patients. I've learnt a huge amount in a short time working with you - big thank you for sharing your smarts.

Ophelia - I so enjoyed our chats and getting to know you. You're going to go on to great things and I wish you all the best for your studies and next adventures. Each session with you always made me smile. Never lose that positive energy, you have a beautiful soul! Stay in touch

Kyra, Melinda, Klaudia, Nesa - thank you for your warm welcome as well as helping me source all details needed for my insurance provider with patience and supportiveness - it really didn't go unnoticed, you're all excellent!

Many, many thanks, Annabelle x

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Andreea V

I highly recommend ProBack clinic for their high experience and very friendly staff,they have make me stand up again without any pains.Thank you very much to all team ProBack,highly recommend to everyone.😊

15 July 2025
Unprompted review

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