Easy to order, reasonable shipping rates. The tires I order arrived fast and are excellent. The prices are very competitive, keep up the good work!
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Great experience. Great price. I paid for next-day delivery but there was a courier delay. I emailed, and they issued a refund really quickly for the express delivery option I paid for. They have clea... See more
Excellent enterprise. J’ai commandé pièces pour les vélos quelques fois 10/10 Excellent business. I’ve ordered parts for my bikes a number of times. 10/10.
Company replied
Bought a Camelbak Podium Ice on this site for my cycling. Price was very attractive & the delivery was very quick ! Product arrived on time & in excellent condition !
Company details
Written by the company
Mis en ligne fin 2005, le site Probikeshop est rapidement devenu une référence du vélo online en France et figure aujourd’hui parmi les principaux acteurs européens du secteur.
A propos de Probikeshop
Written by the company
Contact info
France
- www.probikeshop.fr
4.7
Excellent
172k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Return a helmet
I bought a helmet and it arrived in a couple of days. Unfortunately it did not fit to my head so I had to return it back (until this, everything is ok).
Than a tragedy has started: The return was made on November, 2nd (Poste Italiane) and the package was correctly delivered. Now, it is December, 3rd and I have no news about my money nor the helmet.
I called the customer service and wrote many emails but no one has still answered me back. Now the italian website is not available.
DO NOT BUY ON THIS WEBSITE, its customer service apparently does not exists and till now I lost about 136€!
2 November 2023
Unprompted review
Don't believe the 24h delivery
I bought something and chose probikeshop because it had 24h delivery. It has been 5 days and still waiting... Customer service doesn't even reply my messages. Avoid this shop!
31 August 2023
Unprompted review
Description Conforme
Description Conforme, photo non correspondante ( pneu tubeless en photo tubetype dans la description) envoi rapide
30 July 2023
Très bon service
24 July 2023
Distribution longue on ne trouve plus…
Distribution longue on ne trouve plus le large choix d’avant
18 June 2023
Reply from Probikeshop
Bonjour Franck,
Nous vous remercions pour votre commande et pour votre évaluation.
En raison d'une augmentation du nombre de commandes à préparer, certains colis avait pris du retard à l’expédition de notre entrepôt logistique. Nous vous prions d’accepter nos sincères excuses pour la gêne occasionnée.
Cette situation est désormais résorbée et les commande sont de nouveau expédiées rapidement.
Nous vous assurons également travailler au quotidien afin de proposer à nos clients les plus large choix possible au meilleur prix.
Nous vous remercions pour votre compréhension et espérons toujours vous compter parmi nos fidèles clients.
Sportivement,
Nassim
Probikeshop - Service Clients
First and last time using the store.
First time using the store, I made an account to order over 100€ of goods, and I was greeted at *every* *single* *login* with a captcha (increasingly more challenging).
After brushing that off, I proceeded with my order and when selecting the delivery options, the best drop-off location I was given was 20+km away. However, the next day, one the two compatible locations right next to me (listed on the "mondial relay" website), was somehow available. Frankly weird.
Lastly, since I was hesitating between two items, I decided to check the reviews in all the available languages, one by one; and I got absolutely "locked" on the Spanish one. It was completely impossible to get back to the French website, I was redirected every time. In incognito, or not, same thing. The only way not to get redirected was to use a different browser and not logging into my account (making ordering impossible)... Finding this beyond weird, I sent my login to a friend living abroad, and he confirmed that, after logging in, we was also "locked" to the Spanish website.
Considering all of this, I certainly ain't going to send them cash any time soon. Or ever.
3 June 2023
Unprompted review
L'article ne correspond pas à la photo…
L'article ne correspond pas à la photo sur votre site.
18 May 2023
Reply from Probikeshop
Bonjour Etienne,
Nous vous remercions pour votre commande et pour votre évaluation.
Nous regrettons très sincèrement le désagrément dont vous nous faites part.
Nous avons alerté le service réclamation qui a bien pris en charge votre demande et vient de vous recontacter par mail à ce sujet.
Dès réception des éléments demandés, il ne manquera pas de vous tenir informé.
Nous restons à votre écoute.
Sportivement,
Nassim
Probikeshop - Service Clients
Tout super super top
10 May 2023
Amazing service and good quality.
8 May 2023
The prices were great but the customer…
The prices were great but the customer service was better. I got my wheels in a mater of days.
1 May 2023
Impeccable !
24 April 2023
best store in france
best store in france ! dont look elsewhere. best prices, best shipping, best service
5 April 2023
Over packaged shipment. Too expensive shipping
I order a part weighing 10 grams. It was the size of a fingernail. You shipped in a huge box at an outrageous cost when you could have simply mailed it.
27 March 2023
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