procase.com Reviews 430

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their high quality, sturdy build, and effective protection, often noting that items like cases fit perfectly and are well-designed. Many appreciate the reasonable pricing and the overall user experience, highlighting the ease of use and the practical features of the products. Reviewers also consistently commend the fast and efficient delivery service, with many receiving their orders promptly and without issues. However, some people were dissatisfied with the quality of certain products, reporting issues like cases breaking quickly or being made with poor materials. There were also instances where customers received incorrect, used, or incomplete orders, and some experienced problems with delivery, including packages not being received or left in insecure locations. Additionally, a few reviewers found the return policy to be inconvenient due to restocking fees and the requirement to pay for return shipping.

What people talk about most

Product

People report positive experiences with product quality, often finding items to be sturdy and well-made, such... See more

Quality

Consumers find quality to be ambiguous, with many expressing satisfaction with the sturdiness, design, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and prompt delivery of... See more

Price

Users describe positive interactions with price, often noting excellent value and affordability. Many... See more

User experience

Reviewers mention positive feedback about user experience, highlighting well-designed products that are easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have an iPad Pro 9.7 inch, so it’s quite old and hard to find cases that are not on Amazon. Luckily, ProCase had a simple case they offer, and it gets the job done in protecting the back and front o... See more

Company replied

Rated 4 out of 5 stars

I was surprised how good the quality was of my product, I was very satisfied with it.

Company replied

Rated 4 out of 5 stars

Good case. The mesh / rubber case is little bit small, so it is hard to pull my T7 out. The exterior case is good enough.

Rated 4 out of 5 stars

The case was harder than expected. It was sort of awkward. I was looking for a collapsible case.


Company details

  1. Department store
  2. Craft shop
  3. Fashion accessories shop
  4. Homewares Shop
  5. Online marketplace

Written by the company

We're Pros in Protection Rooted in the value of life, ProCase stands as the guardian of a better life In the past decade, smart devices have been developing rapidly and gradually occupying people's lives in many ways. While these devices hold immense value for consumers, concerns about damage and careful handling can often overshadow the user experience. Recognizing this, ProCase is committed to addressing these issues and enhancing the overall smart device experience. We've meticulously crafted a series of protective solutions spanning smartphones, tablets, laptops, and more, all under the banner of "protection case." At ProCase, cherishing life isn't just an attitude – it's a product philosophy ingrained in every design. We've woven the essence of life into each product, safeguarding the beauty of life for every user. Over the past decade, ProCase has emerged as a leader in mobile electronic device protection, expanding our product range beyond electronics to jewelry storage, beauty storage, outdoor, home, pet and other fields. With millions of users entrusting us with their well-being, ProCase continues to innovate, providing a holistic protection experience.


Contact info

4.0

Great

TrustScore 4 out of 5

430 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Great product but wrong size.

Love the product, have already got exact one, now showing wear & tear after 4+ years but unfortunately new case does not fit my iPad mini, it’s simply too small by a fraction even with my clearly submitted model number A2133.
Dont know what happened but I can’t use it and will have to return.

28 October 2024
Rated 1 out of 5 stars

AVOID IF YOU DON’T WANT TO BREAK YOUR IPAD SCREEN!!!

I bought this iPad case back in September. When I tried to insert my iPad in it, the SCREEN CRACKED!!! I checked it twice, before and after buying, and it was the exact same model deemed suitable by the manufacturer. I had to pay over £100 to fix my screen, which of course, wasn’t compensated, given the terrible, inattentive service by ProCase. Shame on them. These cheap cases are not suitable for original iPads so move on and buy somewhere else, is my strong advice.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product in every way!

Excellent product in every way!
I use this to grade student papers with an Apple pencil. To be able to twist the case into tent formation and others works extremely well for the task. And , unlike other cases I've tried, this one holds a charge for months. I've owned four of these and would not hesitate to purchase four more.

20 October 2024
Rated 1 out of 5 stars

Lack of clarity on the web site

I thought I was buying a case for my iPad, but there was no indication that what I was actually getting were screen protectors. It was also not evident on the package, and now that it's opened I'm apparently not entitled to a refund or exchange.

29 September 2024
Rated 5 out of 5 stars

Replacing a previous cover

I was replacing a previous cover of the same brand. I was happy to see a selection of colors so I didn't have to stick with the black color of my first one. That one did last quite a while, but eventually wore out.

25 September 2024
Rated 5 out of 5 stars

Lovin’ it

Lovin’ it. It fits the sixth gen iPad too, even though the listing didn’t mention that. I had a ProCase for my old iPad and I’m very pleased to see this new one is made from similar quality materials and still has the pocket on the front of the case to slip a small paper, or a ticket, or a handwritten note to myself into. And they fixed the problem with the prior case, which was difficulty reaching the two volume buttons on the top of the iPad. Now they’ve added small extenders that fit over the iPad’s buttons so they can be pressed much more easily. Well worth the price.

24 September 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look