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Profile Pensions Reviews 

2,716
•
TrustScore 4.5 out of 5

4.4

Pension fund
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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, finding staff professional, friendly, and very helpful in managing their pensions. Many appreciate the clear explanations and detailed advice provided, making the process simple and easy to understand. The user experience is often described as smooth and efficient, with people feeling well-informed and updated throughout their interactions. However, some customers noted significant issues with communication and responsiveness, reporting difficulties in getting replies or returned phone calls. A few people mentioned feeling ignored or that their concerns were not adequately addressed, experiencing conflicting information or a lack of clarity regarding pension transfers and advice.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Customer service

Users describe ambiguous interactions with customer service, with some customers reporting difficulties in... See more

User experience

Consumers find the user experience to be positive, with many highlighting the ease of use and helpfulness of... See more

Customer communications

People report ambiguous experiences with contact, with some customers expressing satisfaction with friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Profile pensions who ever I speak to and when they are always polite friendly and professional They helped me set up online accounts whilst on the phone as I’m nog computer literate lol I couldn’t... See more

Company replied

Rated 5 out of 5 stars

Had a pension elsewhere to where l currently work , needed help to get the Pension pot put into another account and Profile helped abd did all the necessary. Kept me aprised all the way through and no... See more

Rated 5 out of 5 stars

Hi,made the choice to transfer all pensions after recommendations from friends and quick phone call and the ball got rolling all came together very quickly!! Very professional at profile pensions kept... See more

Company replied

Rated 5 out of 5 stars

I had a very good informative review. I was informed of all my pension information and decided to transfer another pension into this one. All in all a very good Company to deal with who put your pen... See more

Company replied

Company details

  1. #14 of 21 best companies in Pension fund
  2. #7 of 15 best companies in Retirement Scheme

Written by the company

A better pension for a brighter financial future. Combine your old pensions into a personalised plan and we'll make sure your money works as hard as you do.

Our Company

Written by the company

Our Mission
We are on a mission to make Britain better off by giving everyone the right pension plan based on their individual circumstances.
Make the most of your pension
Saving for the future has become too complicated, with many people lacking confidence when making financial decisions. Millions of people are not making the most of their pensions or have lost track of them altogether. Many are unknowingly leaving their old pensions in poor underperforming funds with high fees, and those who decide to self-manage often make expensive mistakes.
What makes Profile Pensions different?
We use our impartiality and expert knowledge to give you the right pension plan, choosing the best funds from leading money managers from the whole of the market. Our fees are low, all-inclusive and transparent. Our service is online for your convenience, but if you need help, or things explained to you in an easy to understand way, you can ask your dedicated pension adviser at any time.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.4

All reviews

(2,716)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

WOW....I had no idea i had this…

WOW....I had no idea i had this SERPS...my contact at pension profiles was so...well I can't begin to explain how knowledgeable,approachable,informative & helpful he is.
The transition of funds was very smooth and the ongoing support is 2nd to none.
Many many thanks

9 October 2024

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