Profile Pensions Reviews 

2,713
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, who provide excellent service and clear explanations. Many found the overall user experience easy and efficient, with processes like pension transfers handled quickly and smoothly, often accompanied by great advice. Reviewers appreciated being kept well-informed throughout their journey, feeling confident in the support received. However, some people mentioned difficulties with communication, citing unreturned calls and challenges in getting their queries addressed or information provided, with some feeling their concerns were not adequately discussed.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the politeness, friendliness, and... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as helpful, polite, and... See more

Customer service

Reviewers highlight positive aspects of customer service, often expressing gratitude for the help, support,... See more

User experience

Consumers find the user experience to be positive, with many highlighting the ease of use and pleasant... See more

Customer communications

People report ambiguous experiences with contact, with some customers expressing satisfaction with friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi,made the choice to transfer all pensions after recommendations from friends and quick phone call and the ball got rolling all came together very quickly!! Very professional at profile pensions kept... See more

Company replied

Rated 5 out of 5 stars

Profile pensions who ever I speak to and when they are always polite friendly and professional They helped me set up online accounts whilst on the phone as I’m nog computer literate lol I couldn’t... See more

Company replied

Rated 5 out of 5 stars

Had a pension elsewhere to where l currently work , needed help to get the Pension pot put into another account and Profile helped abd did all the necessary. Kept me aprised all the way through and no... See more

Rated 5 out of 5 stars

After many, many, years of working and supporting a wife and family, it was now time to think of retiring and starting a new chapter in my life. Profile pensions sorted out my private pension into a s... See more


Company details

  1. #14 of 21 best companies in Pension fund
  2. #7 of 15 best companies in Retirement Scheme

Written by the company

A better pension for a brighter financial future. Combine your old pensions into a personalised plan and we'll make sure your money works as hard as you do.

Our Company

Written by the company

Our Mission
We are on a mission to make Britain better off by giving everyone the right pension plan based on their individual circumstances.
Make the most of your pension
Saving for the future has become too complicated, with many people lacking confidence when making financial decisions. Millions of people are not making the most of their pensions or have lost track of them altogether. Many are unknowingly leaving their old pensions in poor underperforming funds with high fees, and those who decide to self-manage often make expensive mistakes.
What makes Profile Pensions different?
We use our impartiality and expert knowledge to give you the right pension plan, choosing the best funds from leading money managers from the whole of the market. Our fees are low, all-inclusive and transparent. Our service is online for your convenience, but if you need help, or things explained to you in an easy to understand way, you can ask your dedicated pension adviser at any time.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.5

All reviews

(2,713)

77 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional k

Very professional every time I asked a question I got an answer back fairly promptly I get regular updates from my advisor and the log in proceedure is simple enough although not a dedicated app but easy enough

20 April 2026
Rated 5 out of 5 stars

Everything was easy

Everything was easy, I had another pension that I wanted to transfer. A few clicks and the relevant reference numbers and it was set in process. A few weeks later it was done. That's it. Straightforward - if only everything could be so easy.

1 April 2026
Rated 4 out of 5 stars

Happy investor

Been with profile pensions for a good few years, very happy that my pension is reviewed frequently and kept in touch by email “news letters ‘ which is very reassuring, feel my pension is in safe hands.

27 February 2026
Rated 5 out of 5 stars

To My financial adviser

To My financial adviser, Ashley rams. Bottom, she is one of the most helpful professional and friendly Adviser, and the rest of the team who work alongside profile pensions are very professional and courtesy as well. I will recommend them to anybody myself. Your sincerely, George cully.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

No more working.

After many, many, years of working and supporting a wife and family, it was now time to think of retiring and starting a new chapter in my life. Profile pensions sorted out my private pension into a scheme that suited me at this time. After a really friendly and comfortable chat with my advisor at Profile pensions, I have now got a date to retire around with no worries about sorting out funds, I just have to get in touch with my advisor when ready and it's all sorted. Thank you Profile pensions for your support.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Quick and easy, website easy to follow, updates all the way through, excellent service

18 February 2026

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