Profirad Reviews 38

I have ordered parts for bike - Evoc bag accessories. Paid immediately via PayPal. No communication at all from a shop after - no order confirmation as well. In item description it was written that all items on stock and will be shipped in next 3-5 days. I send them message week later in English and received answer day later in German, saying that it will be sent next week. Asked for tracking number - not provided. Week later send message again - no reply. Later another one - then received answer that item is no longer available in the color I have ordered and if I agree they will send another color. Agreed. Again no confirmation or any communication after. Last week opened claim in PayPal, now shop sent me tracking number in DHL, yet when I open it - there is information on the page that no information is available about the number provided. When I send screenshot to the company got back very rude reply saying "what is your problem, go to DHL site and check there". Last hope that PayPal will resolve this issue and I will be able to receive money back. Be aware about this company.

Profirad.de informed me that my order was out of stock for several months.
I cancelled the order but Profirad never retransferred the 400 euros.
Visa is probably going to help in cancelling the transaction, but annoying anyhow.

This is a very bad shop. Placed an order but had to cancel because delivery was more than four weeks. They tried to push for other products and now it looks like they don't want to refund the money they deducted from my card.

I ordered an Elite Qubo Wireless turbo trainer and I did receive an order confirmation. After more than a week I get a new email that delivery will be delayed. I then contact them for more information and they tell me that the product won't be in stock until 4 weeks from now, but that they can offer other similar products instead.

I can see on the German internet that they have several negative reviews stating exactly the same "Product not in stock and then pushing you to select another product".

This company can definitely not be recommended!

Very bad shop. Bought the goods, transferred the money. The product is not available. The money is not returned. Opened a case on PayPal.