I ordered this arrangement for my wife for our 45th wedding anniversary. I ordered this particular bouquet because it said it had hydrangeas in it. Hydrangeas are her favorite flower. Sadly, there... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My daughter ordered Ref UB-LOU-281482876 Touch of Honey-Box 2 for me for Mother's Day. Many of the flowers were old and wilted and the petals fell off a few as I was arranging them in the vase. I did... See more
Company replied
Have hjad excellent results with Pro Flowers in previous orders. This last one had a couple of hiccups. We placed 4 Easter orders to diferent cities, all to be delivered on Friday, April 3 and all w... See more
Company replied
I ordered a bouquet for Mother's Day. My mom loved the bouquet, but the flowers used were significantly altered from the photos/description of the bouquet I chose. Several elements were left out and a... See more
Company replied
Company details
About Proflowers
Written by the company
At Proflowers, we’re here for the moments that matter—big or small, planned or last-minute. Our fresh, modern arrangements make it easy to send a thoughtful gift that feels personal and looks effortlessly stylish. With a curated selection designed to fit every vibe and occasion, we take the guesswork out of gifting. Whether you’re celebrating, supporting, or just saying hi, we’re here to help you show up—beautifully.
Our flower arrangements are designed for real life—fresh, moody, and effortlessly stylish. Think modern farmers market vibes with an edge: layered textures, unexpected color moments, and just the right amount of whimsy. They’re made to feel personal, not perfect—and always priced to make you smile.
Flowers. They're our thing.Freshness Guarantee
7-day freshness guarantee
We pride ourselves on sending fresh flowers. Your perishable flowers are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.
Contact info
200 N. LaSalle, 60601, Chicago, United States
- 1(800) 580-2913
- proflowers-issue-resolution@proflowers.com
- www.proflowers.com
3.0
Average
2K reviews
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Pro flowers is consistently excellent.
15 April 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
The product was delivered on time and…
The product was delivered on time and the recipients loved it.
17 April 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
I was a bit worried that the bouquet…
I was a bit worried that the bouquet would not be as expected (pictured online), but it was better than expected! I've had poor experiences before when not purchasing flowers directly through a specific florist, but I was so pleased that the bouquet was gorgeous, bountiful and reasonably priced. Whoever the florist was that fulfilled this order did a great job!
16 April 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
It was delivered on time but the flower…
It was delivered on time but the flower arrangement delivered was nothing close to the visual on the website.
12 April 2026
Reply from Proflowers
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
I was not impressed with the quality of…
I was not impressed with the quality of the roses I ordered multi colored roses.
I got peach colored and 3 white roses.
They didn’t have any water vials ( for that price)
I will be be buying flowers in person at my local stop and shop in the future.
They came on Saturday. I know how to float them in the sink and trim the ends.
I’ve been doing that for 51 years now and these guys are pretty much done 4 1/2 days after delivery.
I’ve had roses last almost two weeks. These look pitiful. So much for being the centerpiece of our 51st wedding anniversary celebration. 😢
22 April 2026
Reply from Proflowers
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
Great customer service / beautiful blooms
Great customer service during the ordering process, and also during delivery. Flowers were fresh and lovely.
18 April 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Good selection and easy to use website.
19 April 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Short Life
Flowers started to die the day after arrival. Was a gift for my partner who’s been caring for me post surgery. Disappointing.
15 April 2026
Reply from Proflowers
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
Delivered items did not match picture…
Delivered items did not match picture online. Disappointed with my purchase and unlikely to use Proflowers in the future. This was an issue previously and the reason why I hadn’t used your service in quite a long time.
14 April 2026
Reply from Proflowers
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
Delivery promised at an event between…
Delivery promised at an event between 2-4pm. Didn’t make it til after 730 pm after the event had ended
16 April 2026
Reply from Proflowers
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
great service
18 April 2026
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
My flowers came shipped 2 days with no…
Updated: Worked with very nice customer service agents and issue was resolved quickly and better than expected.
My flowers came shipped 2 days with no water. Some of them were dead on arrival. While overall this worked for the dance, I was disappointed I paid ~$20 for shipping and the package didn't come in best shape.
15 April 2026
Reply from Proflowers
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
The get-well bouquet was very much…
The get-well bouquet was very much appreciated by the recipient, and from the photo that was shared, the flowers were gorgeous!
16 April 2026
Reply from Proflowers
We're so grateful that you took the time to share your experience with us.
Reply from Proflowers
We appreciate you taking the time to post about your experience.
I was charged twice for a single order
I was charged twice for a single order. I called their customer service department to get refunded for the erroneous, duplicate charge. They transferred me to three separate people, and I was on the phone for 45 minutes. They insisted I had only been charged once and they could do nothing, despite my bank statement saying the opposite. DO NOT USE THIS COMPANY
20 April 2026
Unprompted review
Reply from Proflowers
A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.
I specifically ordered flowers for the…
I specifically ordered flowers for the anniversary of my friend’s husband death. Only to find the order was delayed and then to find out the reason was. Excuse the florist did not have the arrangement. No one contacted me to pick something else. When I contacted you, I was issued a refund but that was it. No free order in the future. I was told I would have to call to place another order to get something in the future at a reduced amount, it was very vague. So in order to get something for all the problems I would have to wait on the phone to order instead of putting something on my account to use in the future. Not helpful. I have used ProFlowers many times over the years and never received such a weak response. I will think twice in the future to order from you again.
16 April 2026
Reply from Proflowers
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
I paid $175 for a standing spray that…
I paid $175 for a standing spray that was so sparse. The blue flowers so little. It was so bad we hid it in the back. I will never order from you again. This was very disappointing . I would like to know what local florist you used so I never use them again.
14 April 2026
Unprompted review
Reply from Proflowers
A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.
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