My flowers were not delivered on the date requested. They arrived a day later. However, they were beautiful and I was given a significant discount due to their mistake. Customer service was very goo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order was duplicated and sent out twice. So rather than 36 flowers being sent 72 were. Noticed when I checked the order on line the same order number was listed twice. Didn’t think much of it.
Company replied
Signing in erased everything I had already entered and I got no discount like the email noted I would have, perhaps because I had to sign in over again and reset my password. Additionally, there was... See more
Company replied
Although one (lilies)of the many flowers of this beautiful assortment was a different color than pictured, it was well received by my beautiful young bride on our 43rd anniversary. The delivery was ti... See more
Company replied
Company details
About Proflowers
Written by the company
At Proflowers, we’re here for the moments that matter—big or small, planned or last-minute. Our fresh, modern arrangements make it easy to send a thoughtful gift that feels personal and looks effortlessly stylish. With a curated selection designed to fit every vibe and occasion, we take the guesswork out of gifting. Whether you’re celebrating, supporting, or just saying hi, we’re here to help you show up—beautifully.
Our flower arrangements are designed for real life—fresh, moody, and effortlessly stylish. Think modern farmers market vibes with an edge: layered textures, unexpected color moments, and just the right amount of whimsy. They’re made to feel personal, not perfect—and always priced to make you smile.
Flowers. They're our thing.Freshness Guarantee
7-day freshness guarantee
We pride ourselves on sending fresh flowers. Your perishable flowers are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.
Contact info
200 N. LaSalle, 60601, Chicago, United States
- 1(800) 580-2913
- proflowers-issue-resolution@proflowers.com
- www.proflowers.com
3.7
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
FAST ORDER NEXT DAY DELIVERY
17 July 2026
Reply from Proflowers
Thank you for your order. We're pleased to offer a quick and convenient ordering experience with next-day delivery options.
Nothing like what I ordered
The flowers that were received looked absolutely nothing like the photo on the website. The flower varieties were not accurate and the key flowers in the arrangement were missing entirely.
17 July 2026
Unprompted review
Reply from Proflowers
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Right price for the beautiful flowers…
Right price for the beautiful flowers for my house.
17 July 2026
Reply from Proflowers
Thank you for your kind review. We're delighted to hear you found beautiful flowers at a great value.
Reply from Proflowers
Thank you for your feedback. We're glad you found it easy to quickly choose the perfect bouquet.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
So many of my choices are no longer…
So many of my choices are no longer "offered in my area". I used to get the best flowers delivered at any time. Now I am restricted by what is available and when it can be delivered. Its just not the same.
17 July 2026
Reply from Proflowers
Thank you for sharing your feedback. We sincerely apologize that your recent experience did not meet the level of service you had come to expect from us. We understand how disappointing it can be to find fewer delivery and product options available in your area compared to previous orders.
We truly appreciate your feedback, as it helps us understand where we can improve and better serve our customers. Thank you as well for allowing us the opportunity to address and resolve your concerns. Your loyalty and support mean a great deal to us, and we hope to have the chance to provide you with a much better experience in the future.
Best solution to bring a smile
3 occasions 1 week were delightfully and hassel free with flower delivery. I think the price point is reasonable and delivery is reliable. Everyone is so touched by tge beautiful arrangements. I highly recommend!!!
17 July 2026
Reply from Proflowers
We appreciate you taking the time to post about your experience.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
We're so grateful that you took the time to share your experience with us.
Always appreciated
16 July 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
I ordered the flowers in 5 minutes of…
I ordered the flowers in 5 minutes of accessing site. Selections were plentiful and beautiful.
16 July 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
does not let us choose the time of…
does not let us choose the time of delivery my order is over 100$ and the rep stated she can " ask" the florist for a specific time but there is no possible way for us to contact directly nor can they provide confirmation through email.
16 July 2026
Reply from Proflowers
Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced regarding the delivery time request and communication process. We understand that for an order of this value, having greater flexibility and confirmation can be important. While we can submit special delivery requests to the local florist, specific delivery times cannot be guaranteed and are subject to the florist's route and availability. A supervisor has reviewed your concerns and contacted you directly to help address and resolve this matter.
Easy and clear instructions for order
Easy and clear instructions for order. Like that I can order a future delivery date.
16 July 2026
Reply from Proflowers
We're so glad to hear that you found the ordering process straightforward and that the option to schedule future deliveries was helpful. Thank you for your kind words!
a little difficulty getting the website…
a little difficulty getting the website to recognize my 25% that was promised me. - Update: thank you for quick attention to making this right. However, the flowers were delivered early?
15 July 2026
Reply from Proflowers
Thank you for your feedback. We sincerely apologize for the difficulty you experienced while trying to apply the promised 25% discount on our website. A supervisor has reviewed your concern and reached out to help resolve the issue.
This experience is really good.
15 July 2026
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
If possible I would give ZERO stars
If possible I would give ZERO stars.
I placed an order over a week in advance for a vintage bouquet for part of my wife's birthday.
The order was received,and it said an email would be sent with the delivery status.
Nothing was received.
On the day of delivery I called customer service to be told that they had CANCELLED my order.
No email , no phone call and definitely NO FLOWERS.
This clown car of a company are best avoided.
They replied that they were reviewing the order.
They cancelled it with zero reference to me. No email no text no message.
My review stands ...cowboys!!
15 July 2026
Unprompted review
Reply from Proflowers
We truly value all feedback. This order was under review as we were unable to verify the billing information, and for the security of our customers, it could not be processed.
It was easy to use Site and get around.
15 July 2026
Reply from Proflowers
Thank you for your review. We're glad to hear that our website was easy to use and navigate. We appreciate your support.
the express delivery
15 July 2026
Reply from Proflowers
Thank you for your feedback. We're pleased that our express delivery option met your needs and appreciate you choosing our service.
Simple to navigate!
15 July 2026
Reply from Proflowers
Thank you for your review. We're delighted to hear that you found our website simple to navigate. We appreciate your support and look forward to serving you again.
Once again, a bait-and-switch
Once again (at least the third time), I received emails stating I had a $16.02 credit to apply to an order, as well as an email stating free shipping site-wide if I ordered today.
I decided to use my credit so clicked the link. I placed an order for the "Celebrating You Bouquet" which was originally $70. With the credit applied, it lowered the price to $53.98. I selected the free shipping for three days later on a Saturday. After hitting the "Pay" button, the final confirmation arrived and the price had changed to the original $70, no longer with my credit applied.
I took several screenshots due to my previous interaction with Proflowers. I have been speaking to the company rep, Noor. He was very helpful and professional, but his manager wanted to credit my account for a future purchase. I stated that if they could not credit back my card, I wanted the full purchase cancelled and my card refunded in full immediately.
Finally, the manager approved to credit my card back $18.55 as they had also taxed based on the higher amount.
Again, Noor was very patient and helpful, but this is obviously a tactic that Proflowers uses to get more money. This is the last time I will use this company.
15 July 2026
Reply from Proflowers
Thank you for sharing your experience. We sincerely apologize for the frustration caused by the credit and pricing discrepancy, as well as the confusion regarding the promotional offer. We have since spoken with the customer and are pleased that we were able to resolve the matter to their satisfaction. We appreciate their feedback and the opportunity to address their concerns regarding the applied credit and final order charges.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.