I was expecting far more than just "Sorry"
I was expecting far more than just: “Oh, I’m sorry for your disappointment, but this is how it is.”
There was absolutely no room for any alternative solution, no attempt to find a compromise, and not even a minimal gesture of goodwill.
As a paying customer who has purchased four shirts and two belts from PROFUOMO, I find this treatment both dismissive and disrespectful. When a problem arises, your company’s reaction is simply to shut the conversation down instead of addressing the issue in a fair and reasonable manner.
This experience clearly demonstrates a lack of regard for customer rights and satisfaction. A company that positions itself as a premium brand should be held to higher standards than this. A mere apology without action is not only insufficient—it is negligent.
Unless this matter is handled properly, I will proceed to document and share this experience publicly across all relevant platforms, including social media and consumer review channels. Customers deserve transparency, accountability, and respect—none of which have been shown here.
Reply from Profuomo
Dear Artur,
Thank you for taking the time to share your experience. We are genuinely sorry to hear that this situation has been so disappointing for you — especially as a returning customer. This is certainly not the impression we aim to leave.
As explained in our earlier correspondence, we carefully reviewed the photos you provided. Small deviations in measurements, such as a difference of approximately 3 mm in the collar, fall within our established quality control tolerances. Shirts are made from natural fabrics and go through multiple production stages, which can result in minor variations that unfortunately cannot always be avoided.
That said, we do value your feedback and would like to reiterate our offer to have the shirt returned to our head office for a thorough physical inspection by our quality team. This would allow us to assess the garment in detail and determine whether anything beyond these tolerances may be present.
We regret that this experience has affected your trust in our brand and appreciate you bringing your concerns to our attention. Should you wish to proceed with the inspection, we are more than willing to assist.