PROGAS HEATING SERVICES LTD Reviews 

1,536
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of the service, praising engineers for being extremely professional, polite, and thorough during every visit. People are also very impressed by the prompt response times, efficient repairs, and helpful office communication when scheduling urgent appointments. Consumers frequently mention fair pricing, clear quotes, and trustworthy support that exceeds expectations for heating systems. Some reviewers were not happy with the pricing details or billing structure, noting that services were not the cheapest and invoicing felt a bit unusual. A few people additionally observed that occasional billing complexities or higher costs required extra attention after jobs were completed.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient and reliable experiences overall.... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, reliable, and... See more

Price

Clients share positive opinions on price, frequently highlighting fair quotations and competitive rates for... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the friendly, professional, and reliable... See more

Response time

People report positive experiences with response time, highlighting prompt and speedy replies to calls and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived as arranged (time and date) Serviced boiler and filled out data Dene v.pleasant Engineer Contacted HQ yesterday re: bottom shield having become detached and Dene arrived this morning... See more

Rated 5 out of 5 stars

We have used this company for many years. Appointments made are always kept. Service person deals with situation at hand and advices when necessary. Do the job as quickly as possible and leaves. Clear... See more

Rated 5 out of 5 stars

The price was very reasonable, the quote was very clear, with all the aspects of the job carefully detailed. NO HIDDEN EXTRAS! The plumber and his assistant were highly professional and talked throug... See more

Rated 5 out of 5 stars

My agents use Progas for a rental property, so I called them in when the boiler broke down at my own home. It's October, so a busy time for heating engineers, but they squeezed me in (twice!). They ar... See more


Company details

  1. #13 of 60 best companies in Gas engineer
  2. #8 of 29 best companies in Gas company
  3. #2 of 8 best companies in Gasfitter

Information provided by various external sources

Progas Heating Services Ltd is a well established company of 25 years. We provide domestic central heating and gas services to South, South East London, North Kent and Surrey. Progas can design, install, service and maintain central heating systems, boilers and all Gas appliances. We also carry out Landlords Gas Safety Checks and Buyers Reports to ensure there are no surprises when purchasing a property. Progas hold full Public Liability Insurance for your peace of mind. We have showroom facilities where you may view boilers and our range of services. We are a Gas Safe Registered company and Worcester Bosch Accredited/Approved installers. All work is carried out by Engineers trained and employed directly by Progas - we do not sub contract our work out. Please call our office on 020 8676 0101 or email us info@progasheating.co.uk should you require any further information or to make a booking. You may also view our website at www.progasheating.co.uk

12 Year warranty available on selected Worcester Bosch boilers !

12 year boiler warranties available on selected Worcester Bosch boilers

12 year boiler warranties available on selected Worcester Bosch boilers
12 year boiler warranties available on selected Worcester Bosch boilers when fitted with a Worcester Bosch system filter - usually 10 years

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,536)

173 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service, engineer on time as usual, explained work done and left room as clean as when he arrived.

17 February 2026
Rated 5 out of 5 stars

In my view, Progas are 'Simply The Best'

Progas installed my heating and hot water system back in 2021 and since then their service and support has been impeccable in every way and today they came to conduct the annual service of my system. In terms of communicating they really are excellent, you can call them, yes, you can actually call their office and speak to the boss or one of their very helpful team, without pressing loads of options, or hearing that their experiencing high levels of calls, as is so often the case these days with most companies! I would never ever go back to British Gas again as Progas are, 'Simply The Best'...

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Really impressed with Lewis who…

Really impressed with Lewis who diagnosed and fixed an issue with our boiler in 20-30 mins. It was an emergency situation as our Worcester combi boiler had stopped working.

Also gave me some tips re addressing the fine debris that comes through our water supply. Full marks!

13 February 2026
Rated 5 out of 5 stars

Excellent service

Progas provides an excellent service. They contact me when my boiler requires a service and booking is quick and straightforward The engineer came on time as appointed and notified me of his ETA. He was friendly polite and carried out the service thoroughly. He explained what he has done and reassured me my boiler is performing correctly and to contact the company if I have any issues. He left the area as he met it.Very satisfied with the service overall.

13 February 2026
Rated 5 out of 5 stars

It was faultless

It was faultless, a fuss-free and curiously enough a nourishing experience. Opened the door, left keys and contact details if necessary,soon left with dog, returned a little while later to a clean tidy house with a new boiler engagingly purring in the corner.
As drama-free as having a tyre changed.

5 February 2026
Rated 5 out of 5 stars

Great service

I got very prompt service after my boiler broke down and the receptionist was very good at finding me an appointment. The engineer was on time, friendly and able to do the repair that day.

16 January 2026

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