Project Timber Reviews 1,305

Quick promt delivery

Paul was very good. Carefully unloading each piece to prevent damage. A good ambassador for the company

Paul the driver was extremely professional and very helpful. Credit to your Company.

Handled everything well and very lovely

Very happy with today's service, quick efficient and friendly!

Giving this company 1 star is still more than they deserve.
Booked a day off for the delivery but it didn't arrive!!
3 days later it arrived, wet and damaged.
Customer service is diabolical!!
Contacted company several times but never get a definite answer, they are always waiting for someone to get back to them.
I requested multiple broken parts to be replaced asap but it didn't appear to be a priority.
I have now requested my money back and for them to collect the damaged, flimsy, wet item but once again no one gives me a definite response.
Read reviews before purchasing, I made the mistake of not doing and now regret it.

Good service fast delivery

The driver delivered my order right to my back garden.

Thieves!

Do Not purchase anything from these Evil people!

I paid them £1,587 for a shed on the 28th Sep 2025. They changed my delivery date 5 times! So I said I wanted a refund.
Despite countless phone calls. I never got my money back of these Evil people.

When you ring them, they just tell you that a (Directer has to Appove the refund, and there is no direct line to the director)!!! You just have long awkward silences from them. Because they are not interested that you have lost all your money! Shame on these Evil people!

You have been WARNED!

Paul was great delivered my summerhouse straight to my garage and made sure all parts were there. We did have a part missing - Paul was straight on the phone and arranged for the missing part to be delivered. Fab service would definitely recommend- happy customer!

Delivery on time and quickly unloaded.

Brilliant man, very helpful. Checking every panel is here. Lovely man. One of a kind. Thank you!

Delivery was booked over two weeks ago for yesterday. I received a call late afternoon the day before asking if they could reschedule delivery for the week after, I explained that this would not be possible as we had both had to take unpaid leave to receive the booked delivery on 14th April. Was promised that I would receive a call back from logistics before the end of the day, and told that this would be resolved. It became apparent by 4.30pm nobody was going to call. After making numerous phone calls, sending emails, and WhatsApp’s we’re still waiting for someone to get back to us the day after. Apparently we were on the call list to reschedule the week before, but nobody bothered. Absolutely appalling customer service.

Ordering the our shed was a straightforward process. Clear communication about the delivery.
The delivery was great, Paul was very helpful and triple checked we got all the parts that we needed.

Purchase and website experience good - Shed ordered for delivery three weeks later. Emails to confirm the delivery day went unanswered but using the chatbot on the site eventually got a response. The shed itself is fine, but the digital-only instructions are not a good experience. Having to keep stopping work to scan QR Codes, open and zoom in to read instructions on a phone is a good solution for Project Timber, but not for customers. Provide a print out.

Absolutely amazing shed.
The quality i have received is beyond standard
Was missing my added on guttering,,BUT. I do not want any refunds or replacement or any issues for this as it was an error of mistake that I feel happy with
I feel I have saved myself a lot of money for a very good product and I couldn't be happier
Thank you project timber and the awesome polite helpfull delivery guy great guy feel bad I didn't make him a cuppa thank you

Very, very helpful and polite a pleasure to meet

The website was excellent and really easy to order from. I made my purchase basedon the long warranty and price. I ordered a shed and summer house. The felt on both are very thin. My shed and summer house were fitted november and December 2025 by a contractor who renovated the garden.

The summer house looks very impressive. However it was only now its drying out. On inspection the summer house has a design fault. The double glassed doors and windows are too heavy for the frame. It is very difficult to open the windows and doors. I contacted the company showing photos that the doors had worped and dropped. I had it inspected and sent of lots of photos showing the problem and requesting a solution. Upon inspection I was advised the summer house doesn’t have the strength the support the weight of the doors and windows. The hinges supplied cant be adjusted and are too short to support the weight. I had a reply for the company asking if I can painted the shed as wood can worp. I replied that it is pressure treated timber and that the issue is the weight of the doors and windows cant be supported by the frame. I’ve received no response to my email. Looking into the company in more depth Ive found there are fb groups of people who have raised issues of quality and not had a remedy from the company. Avoid at all costs as the summer house its cheap rubbish thats no longer fit for purpose after 6 months. I expected better from their customer service team

Driver was spot on with the delivery good communication about to build now so will upload a completed photo