At first there was a problem with our electrical supply and the engineer had to be very patient and try various solutions plugging in to different sockets in different rooms. In the end he succeeded a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Vlad was very professional and came to clean up a stubborn stain from an alcohol stain on our sofa , the sofa has been completely returned to its previous state and smells beautiful too after th... See more
Company replied
We have parents with incontinent issues and the carpet was in a bad state. Replacing the carpet would’ve been no use as it will be soiled in days. So we thought try a professional carpet cleaner but n... See more
Company replied
Quick and reliable. Great results! The carpets were left spotless. Booked them to sort out the mess that the previous, so called professionals, left the house carpets with... Carpets had marks, dirt a... See more
Company replied
Company details
Written by the company
London's favourite cleaning company! We're always there for you when you need us wherever you are situated! Efficient and quick cleaning services at really reasonable prices. Give us a call on 020-3318-6387 to get your free quote!
Contact info
205 Gateshead Road Borehamwood, WD6 5LN, London, United Kingdom
- 020 3318 6387
- officeltd@proluxcleaning.co.uk
- www.proluxcleaning.co.uk
4.9
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent job
Excellent job. Highly rate their technician who spent over 3 hours cleaning the inside of the car.
8 April 2025
Unprompted review
Reply from Prolux Cleaning
Dear Simon, thank you for your amazing review! Thanks for recognizing the time and care put into the job. We're always here when you need us.
The professional cleaner was on time
The professional cleaner was on time, very polite and explained the process and how long it would take. He was very careful and my sofas look brand new, thank you!
7 April 2025
Unprompted review
Reply from Prolux Cleaning
Dear Amber, thank you for taking the time to share your experience. It’s great to know that your sofas got the refresh they needed and that our cleaner made a positive impression! See you next time!
Reply from Prolux Cleaning
We appreciate the positive feedback! It means a lot to hear you were pleased with our service. Thank you for your support!
Great service
Great service, stains and smell totally gone from car following a water leak. Thank you
1 April 2025
Unprompted review
Reply from Prolux Cleaning
Dear Kiri, we truly appreciate your feedback! We’re so glad you’re happy with the service! Looking forward to assisting you again!
Excellent service
Excellent service. My carpet was cleaned and looked brand new
1 April 2025
Unprompted review
Reply from Prolux Cleaning
Thank you for your kind words! We’re so happy to hear that your carpet looks like new. Thank you for choosing us!
Very good service
Very good service. A very pleasant gentleman. Carpet cleaning was excellent
10 December 2024
Unprompted review
Reply from Prolux Cleaning
Thank you so much, Mo! We’re delighted to hear that you were happy with the service and carpet cleaning. We’ll be sure to pass your kind words along to our team!
Vlad did a super job
Vlad did a super job, addressing numerous stains and really working hard with the heavy machinery. He did the job in good time, not rushed and not slow. He wore protective-wear on his shoes to keep the floors from getting dirty and Vlad had a lovely disposition.
25 March 2025
Unprompted review
Reply from Prolux Cleaning
Thank you so much, Dina! We’re so glad you had a great experience with Vlad. He will be delighted to hear your feedback. Thank you for trusting us with your cleaning needs! See you next time!
Amazing service
I received amazing service. I had the bases of my beds cleaned; they were very dirty with pen marks, and now they look new. They also cleaned my carpet and sofa very well.
26 March 2025
Unprompted review
Reply from Prolux Cleaning
Dear Shaindy, we’re so glad you had a great experience! Thanks for your kind words—we appreciate your trust in us, and we look forward to serving you again soon!
Excellent service
Excellent service - I needed a carpet cleaning done at very short notice between departing and arriving tenants.
Prolux fitted the job into their schedule and completed a very professional job promptly. I highly recommend.
20 March 2025
Unprompted review
Reply from Prolux Cleaning
Thank you, Conor! We’re so glad we could accommodate your request on short notice and provide the professional service you needed. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Just had my carpets cleaned by Prolux…
Just had my carpets cleaned by Prolux Cleaning for the second time and am really happy with their work. Not only were they the most competitively priced company that I found, they did an excellent job. Both the booker and the technician were really friendly and a joy to deal with and the clean was really thorough and got my very old stained cream carpets looking great again. Would definitely recommend them.
19 March 2025
Unprompted review
Reply from Prolux Cleaning
Hi Sarah, we're thrilled to hear that you're happy with our service once again! A repeat customer’s satisfaction means so much to us. Hearing that your old stained carpets look great again is the best feedback we could ask for. Thank you for your support and recommendation!
Always a brilliant service
Always a brilliant service. We use these guys time and time again.
17 March 2025
Unprompted review
Reply from Prolux Cleaning
Thank you for your continued support, Jayne! We’re so glad you keep choosing us and that our service continues to meet your expectations. See you again soon!
The sofa was cleaned thoroughly
The sofa was cleaned thoroughly. The cleaner was nice to interact with, and ensured to provide proper cleaning to the sofa.
Thank you! 👍
11 March 2025
Unprompted review
Reply from Prolux Cleaning
Dear Neha, we truly appreciate your feedback! We’re so glad you were happy with the cleaning and our team’s service. We’ll be sure to share your kind words with our cleaner. Hope to assist you again soon!
Operator was friendly
Operator was friendly, knowledable and efficient.
10 March 2025
Unprompted review
Reply from Prolux Cleaning
Dear Rosemary, we truly appreciate your kind words! We’re thrilled that you had a positive experience. Looking forward to helping you again!
The cleaner did a fantastic job more…
The cleaner did a fantastic job more than my expectations
13 March 2025
Unprompted review
Reply from Prolux Cleaning
Thank you so much, Andra! We’ll be sure to pass along your kind words. We appreciate your support and look forward to serving you again!
Great Clean Up
Arrived on time, a professional job completed with no mess, two workers who knew how to remove stains on the carpet. Recommended.
5 March 2025
Unprompted review
Reply from Prolux Cleaning
Thank you, Simon! It’s fantastic to hear that our team did a great job for you. If you ever need another refresh for your carpets, don’t hesitate to reach out!
Carpets well cleaned and service good…
Carpets well cleaned and service friendly and efficient. Victor was helpful and very good at his job.
4 March 2025
Unprompted review
Reply from Prolux Cleaning
Dear Vivienne, thank you for your lovely review! It was a pleasure serving you, and we’re delighted you were happy with the results. If you ever need our services again, we’re just a call away!
Deep Carpet cleaning
Efficient, polite, reasonably priced and a Good clean
Victor was extremely thorough in his work and very pleasant too
2 March 2025
Unprompted review
Reply from Prolux Cleaning
Dear Geeta, thank you for your kind words! We’re happy to hear that Victor’s professionalism and attention to detail made a difference for you. We appreciate your trust in our service and are glad to have met your expectations!
Excellent Service
Excellent Service! My carpet cleaner did an amazing job—my carpets look fresh, clean, and like new again! He was professional, thorough, and paid attention to every detail. Stains I thought were permanent are completely gone! I highly recommend his services to anyone in need of a deep carpet clean. Will definitely be using him again!
27 February 2025
Unprompted review
Reply from Prolux Cleaning
Thank you so much for your kind words! We take pride in delivering top-quality service, and it’s fantastic to hear that you’re happy with the results. We truly appreciate your recommendation and look forward to serving you again in the future!
Excellent service
Really polite, efficient, effective and good value.for money
27 February 2025
Unprompted review
Reply from Prolux Cleaning
Thank you, Nicola! We appreciate your feedback and are thrilled to know you found our service efficient and cost-effective. Let us know if we can assist you in the future!
Excellent friendly service
Excellent friendly service. Our 3 seater sofa upholstery looks like new. So pleased with the result and highly recommend this company.
John & Sandie
27 February 2025
Unprompted review
Reply from Prolux Cleaning
Thank you both for the lovely review! Our team always aims for outstanding results, and it’s fantastic to know you’re pleased with your sofa. Thank you for your recommendation- we’re here anytime you need us!
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