Prolux Cleaning Reviews 

2,059
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the hardworking staff are exceptionally polite, punctual, and professional during every home appointment. Reviewers really appreciate the clear communication and smooth booking process from the initial quote all the way through to completion. Consumers are consistently impressed by how quickly and efficiently carpets, rugs, and sofas are thoroughly cleaned without any disruption. People note that stubborn stains disappear completely, leaving older fabrics looking brand new and smelling wonderfully fresh. Many reviewers state they would definitely use these reliable cleaning services again in the future without hesitation.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficient and thorough cleaning... See more

Staff

Consumers find staff to be exceptionally polite, professional, and hardworking. Reviewers frequently... See more

Quality

Clients share positive opinions on quality, consistently expressing satisfaction with spotless and revived... See more

Product

Reviewers mention positive feedback about product quality, noting they use only best products for quality... See more

Response time

Users describe positive interactions with response times, noting that the team is consistently quick and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At first there was a problem with our electrical supply and the engineer had to be very patient and try various solutions plugging in to different sockets in different rooms. In the end he succeeded a... See more

Company replied

Rated 5 out of 5 stars

Vlad was very professional and came to clean up a stubborn stain from an alcohol stain on our sofa , the sofa has been completely returned to its previous state and smells beautiful too after th... See more

Company replied

Rated 5 out of 5 stars

We have parents with incontinent issues and the carpet was in a bad state. Replacing the carpet would’ve been no use as it will be soiled in days. So we thought try a professional carpet cleaner but n... See more

Company replied

Rated 5 out of 5 stars

Quick and reliable. Great results! The carpets were left spotless. Booked them to sort out the mess that the previous, so called professionals, left the house carpets with... Carpets had marks, dirt a... See more

Company replied


Company details

  1. Carpet cleaning service
  2. Curtain and upholstery cleaning service
  3. Upholstery cleaning service

Written by the company

London's favourite cleaning company! We're always there for you when you need us wherever you are situated! Efficient and quick cleaning services at really reasonable prices. Give us a call on 020-3318-6387 to get your free quote!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,059)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast service at a good price

Fast service at a good price. Operative was on time (and called in advance to say he was in his way). Very polite. Chairs look great.

3 November 2025
Unprompted review
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Reply from Prolux Cleaning

We really appreciate your kind words! It’s great to know that our technician’s professionalism and your freshly cleaned chairs made a great impression. Hope to assist you again in the future!

Rated 5 out of 5 stars

Excellent service

Excellent service! I have used this company three times now and always very pleased with the results…would highly recommend!

28 October 2025
Unprompted review
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Reply from Prolux Cleaning

Dear Karren, thank you so much for your continued trust in us! We’re thrilled to know that each experience has been a positive one. Your recommendation means the world to our team!

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Very responsive and attentive to the customer’s needs. Very honest in setting expectations. The technician who came to do the carpet cleaning was very kind and professional.

27 October 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you so much for sharing your experience! We’re glad to hear our team and technician provided professional and attentive service. We appreciate your trust in us and look forward to helping again!

Rated 5 out of 5 stars

Always professional

Always professional, on time and super attentive.

25 October 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you so much, Mark! We really appreciate your kind words and are thrilled to hear you’ve had such a positive experience with us. Always happy to help!

Rated 5 out of 5 stars

Outstanding Service

What a brilliant and effortless operation from start to finish! Super professional and excellent results! Thank you Victor and team for the great work!

22 October 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you, Kate! We’re so pleased you found the whole process seamless. Victor will be delighted to hear your kind words - thank you for recognising our team’s efforts!

Rated 5 out of 5 stars

Same day service, great experience

I was in a bit of a rush, as I needed to get the carpet cleaned before the removers arrived with my furniture into my new flat. I could get a same-day appointment at a very reasonable price, and the technician went above and beyond to remove all stains. He also took some time to explain that some stains were due to the age and usage. Overall, I am very satisfied with the service I received and I will certainly call them again when my carpet needs a bit of love !

16 October 2025
Unprompted review
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Reply from Prolux Cleaning

Dear Maxime, We really appreciate you taking the time to share your experience. Moving can be stressful, and we’re glad we could make things a little easier for you with a quick and thorough cleaning. Your satisfaction means a lot to us, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Two grubby armchairs and carpet

We’ve just had our two grubby armchairs and lounge carpet steam cleaned this morning.
Victor arrived on time and was so well organised he got to work without delay.
The result after 2 hours hard work was unbelievably brilliant and excellent value.
Thank you so much Victor and we do hope that everything goes well for you both.

7 October 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you so much, Sam! We’re thrilled to hear you’re happy with the results. Victor will be delighted to know his hard work made such a difference to your armchairs and carpet. We truly appreciate your trust in us.

Rated 5 out of 5 stars

Excellent clean and service

Excellent clean and service

3 October 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you, Bukky! Your feedback means a lot to our team — we’re delighted you’re satisfied with the service.

Rated 5 out of 5 stars

Excellent Sofa & Carpet Cleaning Service

I recently booked prolux cleaning to clean my sofas and carpets, and I’m absolutely thrilled with the results! The team was punctual, professional, and very friendly from the moment they arrived.

2 October 2025
Unprompted review
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Reply from Prolux Cleaning

Dear Kelly, We truly appreciate your kind words and the time you took to share your experience. We’re thrilled that our team met your expectations and delivered results you’re pleased with. Thank you for choosing Prolux Cleaning!

Rated 5 out of 5 stars

Prolux Cleaning are everything they say…

Prolux Cleaning are everything they say they are and more. I can’t recommend them highly enough. Polite, professional and thorough. I booked their carpet cleaning service for my mum’s carpets/rugs and spoke with a very helpful and friendly lady in their office who made everything very simple for me. Their very friendly and helpful operative Viktor arrived on time (which was great) he worked wonders and we were both so pleased with how amazing it looked once he had finished. Excellent job, excellent service. Highly recommend. They are now our go to service. Thank you Prolux Cleaning.

2 October 2025
Unprompted review
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Reply from Prolux Cleaning

Dear Jenny, we’re truly grateful for your wonderful feedback. It’s fantastic to know that Viktor delivered results you were so happy with and that our office team made booking simple and pleasant. We’re honored to have earned your trust and to now be your go-to cleaning service. Thank you again for your high recommendation!

Rated 5 out of 5 stars

I've been using Prolux cleaning for…

I've been using Prolux cleaning for years. They are friendly, efficient and deliver excellent customer service. I would definitely recommend them.

28 September 2025
Unprompted review
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Reply from Prolux Cleaning

Dear Aisha, we really appreciate your long-term trust in Prolux Cleaning. Hearing that you value our friendliness, efficiency, and service means the world to us. Thank you for recommending us!

Rated 5 out of 5 stars

Really great service

Really great service, professional and nice technician, super responsive on text as well

23 September 2025
Unprompted review
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Reply from Prolux Cleaning

We appreciate your kind words, Roca! Great to hear you had such a positive experience. Our technician will be happy to hear your feedback. We’ll be here anytime you need us again!

Rated 5 out of 5 stars

Thorough and efficient

Prompt response to my phone call. Arrived on time. Really thorough job done and he was polite and efficient.

19 September 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you for your thoughtful review! We’re glad our technician delivered thorough and timely service. We’ll keep working hard to deliver the same quality each time.

Rated 5 out of 5 stars

Great work at a fair price

Great work at a fair price. Thank you Tom for rescuing a sofa we thought was beyond salvaging!

10 September 2025
Unprompted review
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Reply from Prolux Cleaning

We're grateful for your feedback, Stephanie. It’s always satisfying to give furniture a second chance—thank you for trusting us with yours. Looking forward to assisting you again in the future!

Rated 5 out of 5 stars

Quick, reliable and efficient!

Quick and reliable. Great results! The carpets were left spotless. Booked them to sort out the mess that the previous, so called professionals, left the house carpets with... Carpets had marks, dirt and not at their best after o years in the property. The team overall was efficient, booking was done quick, their customer service was great! Dimitar has been brilliant, polite, and on spot! Could not recommend enough, will definitely use again when move out. What a great team!

30 August 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you, Nancy! We’re glad we could turn things around after your previous experience and leave the carpets spotless. Your kind words about our whole team and especially Dimitar mean a lot, Nancy. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Professional

Tom is a very professional and knowledgeable technician who approached the task strategically and skilfully. I would definitely use this service again.

30 August 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you for your lovely words, Desiree. We’re glad Tom’s expertise stood out to you - thank you for recommending us. We’ll be ready whenever you need us again!

Rated 5 out of 5 stars

Remarkable results with this company

Remarkable results with this company. Tom was very helpful and quickly responded to any enquires during the booking process. Dimitri worked relentlessly for hours to remove stains I thought were there for good. Great experience all round and beat all competitors on price.

28 August 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you for the amazing feedback, Daniel! We’re thrilled you found both our service and pricing unbeatable. Tom and Dimitri will be so pleased to hear your kind words—we’ll make sure they get the recognition they deserve. Thank you for trusting us with the job!

Rated 5 out of 5 stars

Fantastic local firm with great results

I was looking for a local firm to deep clean a very dirty communal carpet in a 3 story building. They came and explained the whole process easily and got started. 2hrs later, i was amazed at how they treated the carpet - it was so good, with no more staines or marks, it looked like a brand new carpet had just been laid. I was very impressed

26 August 2025
Unprompted review
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Reply from Prolux Cleaning

We really appreciate your feedback, Anish. Nothing makes us happier than hearing that the results exceeded expectations. It’s always rewarding to see the transformation and know our clients are delighted. We look forward to helping again whenever needed!

Rated 5 out of 5 stars

Punctual and Efficient Service

The cleaning personel was punctual, friendly and deligently did his work welll within the stated timeframe. This is a service I will definitly use again in future.

23 August 2025
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

We’re grateful for your kind words, Francis. It’s wonderful to hear that the service met your expectations—we’ll be glad to assist again anytime!

Rated 5 out of 5 stars

Professional carpet cleaning

The contractor arrived on time, he was friendly and professional with a full range of carpet cleaning gear.
The job took around 40 mins and now looks like new and smelling wonderfully fresh. The carpet was totally dry within 4-5 hours. Will definately use them again

21 August 2025
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

We’re thrilled to hear your carpets are looking like new again, Lesley! Thank you for your trust and kind feedback—we look forward to helping again in the future.

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