Pronova BKK Reviews 

134
•
TrustScore 2.5 out of 5

2.3

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Company details

  1. Health insurance agency

Written by the company

Wir liefern Antworten auf kleine Fragen im Alltag und bei großen Fragezeichen, die das ganze Leben betreffen. Und in jeder Situation wissen wir genau, was zählt und was zu tun ist. Nicht, weil wir allwissend sind. Sondern weil wir uns vorbereiten, die Extrameile gehen, ein bisschen länger recherchieren, ein bisschen aufmerksamer zuhören. Bei Routine-Anliegen genau wie in Ausnahmesituationen. Wir begleiten jede Einzelne und jeden Einzelnen – kleine Familien genauso leidenschaftlich wie große Unternehmen. Denn wir wissen, dass Erfolg nur von gesunden und motivierten Mitarbeitenden kommen kann. Nie sind wir nur Partner auf dem Papier, sondern die freundliche Stimme am Telefon, der Mensch, der das Weiterhelfen persönlich nimmt. Die Krankenkasse, die das Kümmern in der DNA hat. Ganz nah an deinen Bedürfnissen arbeiten wir jeden Tag daran, dich noch besser zu verstehen, dir noch schneller und einfacher helfen zu können. Das tun wir nicht nur im persönlichen Kontakt, sondern an jeder Stelle in der Organisation. Nur mit unserer Arbeit und der Hingabe jeder Einzelnen und jedes Einzelnen wird’s am Ende ganz leicht. Wer seit über 200 Jahren jeden Tag ein bisschen besser wird, ist schon richtig gut – und kann noch super viel erreichen. Das Ziel der Pronova BKK: Krankenkasse muss sich leicht anfühlen. Analog oder digital – bei kleinen Wehwehchen oder komplexen Anträgen. In jedem Prozess, Produkt und Service. Um das möglich zu machen, braucht es Hingabe, Ausdauer, Begeisterung, uns.


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2.3

Poor

TrustScore 2.5 out of 5

134 reviews

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2.3

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(134)

30 reviews in the last 12 months

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Rated 1 out of 5 stars

They will deliberately not close your account!

A 70+ pensioner from another EU country worked in Germany for decades, retired and permanently returned to home country. Despite submitting proof of relocation and repeatedly cooperating with Pronova BKK's requests, she continued to be charged for more than six months. After providing requested documentation, she was later asked to provide four years of statements from a German bank account that had already been closed. Multiple attempts to resolve the issue resulted in repeated transfers between customer-service representatives and promises of callbacks without resolution. No one can ever answer any question bouncing you to another case handler.
This organization deliberately makes it hard to close the account, so that they can continue withdrawing 20€/month from a pension of 130€/month for their own profit, even though the same customer will never use their service. LOWEST OF THE LOW. Shamefully unprofessional. Surprisingly legal entity.

UPDATE: after Pronova BKK representative confirmed in writing by email that the membership is cancelled. However, my mom is still being charged. The auto-ai-generated response does not solve anything.

1 July 2026
Unprompted review
Pronova BKK logo

Reply from Pronova BKK

We’re very sorry to hear that you had this experience. We’d really like to help and find a good solution together. Please give us a call so we can take a closer look at your situation and see how we can help.

Telephone 0621 53391-4951

Thank you for reaching out, and best regards.

Pronova BKK




Hello,

thank you for sharing this experience. We are very sorry that the person concerned had such a frustrating experience with us. We particularly regret the repeated requests for information and that the matter was not resolved satisfactorily. This does not meet our standards.

We would be happy if you or the person concerned contacted us again so that we can take another look at the matter. Please contact our customer service by phone at +49 621 53391-1000 or arrange a callback via our website: https://www.pronovabkk.de/kontakt/rueckrufformular.html.

We sincerely apologize for the inconvenience and hope we can clarify the matter.

Your Pronova BKK

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