Prontodirect Reviews 

223
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, noting that items are well-made, exactly as described, and often represent very good value. Many people also highlight the excellent service received, appreciating the helpfulness and overall positive interactions, which contribute to a smooth and satisfying purchasing process. However, some customers also noted concerns regarding delivery services, with items occasionally arriving late, going missing, or experiencing issues with courier handling. A few other people also felt that product sizing could be inconsistent, finding certain items to be smaller than expected or advertised.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many finding items to be exactly as described... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many reviewers praising the fast and prompt... See more

Quality

Customers consistently note positive experiences with quality, often describing products as exactly as... See more

Order

People report ambiguous experiences with order, with some finding the ordering process easy and deliveries... See more

Service

Clients share positive opinions on service, with many reviewers describing it as "great overall" and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Supplied a pair of tent pole ends for my old ridge tent. Saved a still useable tent from the bin. Parts were well made, fitted perfectly and were very good value. Excellent service, will use again if... See more

Rated 5 out of 5 stars

The gloves arrived late. There was a slight mistake in the address. It was nobody’s fault. I cannot discredit the company.

Rated 5 out of 5 stars

Absolute brilliant company to deal with. Really friendly and knowlegable staff. Quality items, great value, Ulta fast delivery. Highly recommended... See more

Rated 5 out of 5 stars

These diaries are ideal for a handbag.plenty of writing spaces in the pages.look more expensive than they actually were.


4.1

Great

TrustScore 4 out of 5

223 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.1

All reviews

(223)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They were good fit for a size 10 +…

They were good fit for a size 10 + hands, I may have used this type before when I was Beekeeping, using two pairs at once , being allergic to the bees.
I would like to know if you do the blue thicker type used for cow milking.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Five stars

Great product, great price and great service. Three greats equals Five Stars. Recommend without hesitation.

29 May 2025
Unprompted review
Rated 1 out of 5 stars

Not pronto! Useless.

I placed an order with them and 6 days later I had to call them as I hadn't heard a thing from them. Finally got a proof on my design, now waited another 13 days still nothing. No one on the main team can get through to custom order pishh. I asked for a full refund as it was taking way to long definitely not pronto. Only to be told oh thats the other team that have to say yes to that. Erm no. I paid you for a service you've not provided. Don't buy from these.

28 May 2025
Unprompted review
Rated 1 out of 5 stars

Pronto by name but not by nature ...

Very disappointed with this company and will not be back to use them again. The website claims "next working day delivery," so I ordered some footwear that was required urgently and paid an extra £7.95 for their "Premium Delivery.". Said footwear turned up after 2 days! No use to man nor beast. Then, to add injury insult to injury, I had to pay to return them as a) they were too small and b) I ended up having to source them elsewhere because the delivery was late. I got a poor excuse that they do not have free returns. Simple solution ... I will not use them again!

29 October 2024
Unprompted review

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