Proofofentry.com Reviews 175

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We were very pleased with our experience with Proof of Entry. We made a mistake on our data submission and the customer service group were terrific in getting the problem resolved.

Rated 1 out of 5 stars

My order took 15 days to arrive even paying for FedEx shipping. Of course, the tests were useless when arrived and I end up doing having to do the COVID test in the pharmacy. This type of product... See more

Company replied

Rated 5 out of 5 stars

The tests arrived within a few days, earlier than anticipated. It was extremely easy to do the tests and they are high quality. We received the confirmation certificate within an hour with each test.... See more

Rated 5 out of 5 stars

fast shipping, much cheaper option than going in clinic and very convenient. the 1 star reviews below are being way too harsh, they clearly didn't plan in advance and were being way too last minute. t... See more

Company details

  1. Drug Testing Service

Written by the company

Proofofentry.com offers clients COVID self-test kits. This along with our smart testing app allows you to easily get your COVID (travel) certificate from the comfort of your home - very easily and inexpensive. Try us out at proofofentry.com!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

impressive customer service & a great easy to use product

We had the best experience with proof of entry.The customer service was exceptional.
They were super accommodating as I needed a rush order & got back to me extremely fast every time i contacted them.
They seem to have nailed down the right price & great customer service which is a hard combination for a lot of companies to do.
I will be recommending them to all my friends & family

10 March 2022
Rated 5 out of 5 stars

Amazing company to deal with

Amazing company to deal with. Responded to all my questions and concerns on time. The tests are easy and simple to use because of the clear instructions provided. Travelled to the USA from Canada and back. There were no issues.
I would hightly recommend using their tests.

10 March 2022
Rated 1 out of 5 stars

Don't be Fooled by Fedex - Long Shipping Time

I used this service successfully once so I reordered. Shipping the 2nd time took 9 days from the date of order. This is an unreasonable length of time considering they charge $25 shipping.

10 March 2022
Unprompted review
Proofofentry.com logo

Reply from Proofofentry.com

Hi Dean, 9 days is including a weekend in your particular case. We say it can take up to 6 business days, which it was in your case. We always advise our clients to order on time, as FedEx is not always living up to their promised delivery times. We do what we can! Thanks.

Rated 5 out of 5 stars

Used for air travel

Woot woot .I am absolutely great full to proofofentry.com.
Was a bit skeptical about its acceptance for air travel. But I was wrong and it is accepted on West jet to fly to USA from Canada. No one can go wrong on the price and the convenience. Carrying some for our return journey

10 March 2022
Unprompted review
Rated 5 out of 5 stars

Definitely a 5-star company

My first order with this company was for six rapid antigen COVID-19 tests needed for re-entry into Canada after my frequent day trips to the United States via the land borders. Canada has specific requirements for the tests. I looked forward to the proofofentry.com approach because it would permit self testing with certification by a medical professional, thus relieving me of the need to go to a health care facility to have the test performed.

The ordering was easy and delivery of the product was fast. When I ran into several issues after receiving the test, the company replied and resolved them immediately, ultimately providing a full refund including shipping costs.

The company representative even shared with me that it is planning improvements to its processes in the near future. These improvements will make this the strongest rapid antigen product of its kind on the market for its purpose, IMHO.

If a critical measure of a business is how responsive it is to its customers, proofofentry.com is at the top. I look forward to doing business with the company in the future.

10 March 2022
Rated 1 out of 5 stars

The testing kits were never delivered

The testing kits were never delivered. I had to book other Rapid Tests at the last minute. I would not recommend this service to anyone and am requesting a refund.

10 March 2022
Proofofentry.com logo

Reply from Proofofentry.com

Hi Victor, we have been in contact with you per email and are trying to help you as best as we can. It is very unfortunate that shipping has been delayed.This is also the main reason we advise customers to order on time, and not wait too close to the departure date.

Rated 5 out of 5 stars

a great covid testing system for travel to the US

the kits were shipped quickly and received in two days. when we took the tests for travel to the US, it took about 20 minutes to do the test, and the signed document was emailed to us in under an hour. great service.
one thing to remember, do NOT do the test per the paper instructions. you MUST scan the QR code and do the test through the site, otherwise the window for uploading your results will be longer than 30 minutes and the test will be void.

10 March 2022
Rated 5 out of 5 stars

Hugely convenient

So simple, easy & convenient that I've ordered tests for our next trip already. I would highly recommend- although I wish they provided results on Sundays.

9 March 2022
Rated 2 out of 5 stars

Still haven’t gotten my order

Still haven’t gotten my order, I was told to contact FedEx and they said the package may have been delivered someplace and I didn’t hear back from them. Now I just want my money back because I’m leaving Tom and I ordered kits to be picked up on my vacation instead and had to pay $60 per test.

8 March 2022
Proofofentry.com logo

Reply from Proofofentry.com

Hello Jain, please get in touch with us through info@proofofentry.com so we can look into what went wrong by Fedex.

Rated 5 out of 5 stars

Highly recommend

Easy to use, convenient and affordable. Received our results really quickly, less than 2 hours. Really good and responsive client service We used them to enter the U.S. and Canada. Highly recommend!

6 March 2022
Unprompted review
Rated 5 out of 5 stars

Entered Canada without any problems

I received my shipment within a few days as advertised. Testing was simple and took 5 minutes, plus about 15 minutes to validate the results.
We had no issues with the negative result certificate to leave Sint Maarten and fly to Canada when presented to airline staff. I would recommend this product to re-enter Canada.

4 March 2022
Unprompted review
Rated 1 out of 5 stars

The tube with the test liquid in it was…

The tube with the test liquid in it was opened and spilt all over the package...

2 March 2022
Proofofentry.com logo

Reply from Proofofentry.com

Hi Bud guy, very sorry to read this. This is a first for us that this has happened and we will gladly offer you a fitting solution. Please email us at info@proofofentry.com with your order info and some pictures of the issue and we will resolve this as soon as possible!

Thanks,
team Customer Service
Proofofentry.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look